CustomersField operations
Global SGE replaced WhatsApp updates with a live map.
A field operations company whose updates came in by phone, WhatsApp and photos. Now coverage is on the map, every day.
- Company
- Global SGE
- Industry
- Field operations
- Uses
- Live map, location history, heat maps
- Before
- Phone calls, WhatsApp, photos
People feel more accountable and it stops anyone from telling us they visited a place they did not actually go to.
Coverage is the job
Global SGE sends field staff to reach and service assigned locations. How well it covers those locations is how the company measures its work.
Calls, WhatsApp and photos
Updates from the field used to come in by phone call, WhatsApp message and photos sent by staff. Supervisors couldn't check whether each location had really been visited, and gaps in coverage often came to light too late.
On the map, every day
Now supervisors see every field staff member on the live map. The location history shows each person's route, so they can check that every assigned location was reached. Heat maps and distance traveled go straight into the team's reports.
In this story
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Run your day like Global SGE.
Put your own team on the map and see how your first day goes.
30 days free. No credit card. Ends by itself.
