Field work, explainedProof of service

How do you prove your team was on site and did the work?

The short answer

Combine two kinds of proof: when someone was there, recorded by the phone's GPS, and what they did, recorded by the worker as photos, a signature and a form. In Hellotracks both end up on the same job: the automatic check-in and check-out with the time on site, next to the photos, the customer's signature and the form answers. Send the customer a link to the finished job, or let the completion email do it.

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How it works in Hellotracks

One tap, three ends: the technician adds a photo and the customer's signature and finishes the job, the office sees the finished job, and the completion email reaches the customer.

  1. Arrival and departure, from GPS

    Automatic check-ins record when the worker reached the job's address and when they left. The job shows the time on site and whether a check-in came from GPS or by hand.

  2. Photos, a signature and a form

    On the phone, the worker adds photos, collects the customer's signature with their name, and fills in the form you linked to the job: a checklist, an inspection, a sign-off sheet.

  3. Works where there is no signal

    Basements and rural sites are fine: the app keeps the job, photos and form, and sends them when the phone is back online.

  4. The customer gets the proof

    Each finished job has a page you can share. The completion email sends it to the customer when the job is done, and reports collect every visit for a week or a month.

  5. The whole day, if it's ever questioned

    Location History keeps the worker's day: every drive and every stop. If a customer says nobody came, you can show the route, the arrival and the time on site.

Your options, side by side

Proof has two halves: when someone was there, and what they did. Time clocks cover the first, form apps the second, field service tools a bit of both. Here is what each option records.

OptionWhen someone was thereWhat was doneWhat the customer getsPrice as listedWhat the same price also covers
HellotracksYes. Automatic check-in and check-out at the job's address, with the time on sitePhotos, the customer's signature with their name, and forms, all on the jobA shareable job page and a completion email to the customer$12.50 per user a month billed annually, or $15 monthly (Dispatch)Live map updated every second, job dispatch, route optimization, timesheets, customer ETA pages
Paper sign-off or WhatsApp photosOnly what the worker writes down or sendsA signature on paper, photos in a chatA copy of the paper, if anyone keeps itFreeNothing else
ConnecteamA location stamp on form answers, and a time clock that can be limited to a geofenceForms, camera-only photos and signaturesForm submissions; automatic form reports on ExpertBasic $29 a month billed annually for 30 users; free for up to 10Operations Hub: time clock, shift scheduling, forms and checklists. Live GPS tracking only on Expert ($99 for 30 users)
TimeeroGPS while clocked inPhotos from Pro, signatures from Premium; no form builderTimesheets with the GPS recordPremium $10 per user a month billed annually, $12 monthlyTime clock, mileage and scheduling. GPS only while clocked in, a point every 5 to 30 minutes or 150 feet. No route optimizer, by Timeero's own account
Mitti (formerly SafetyCulture)Coordinates and start and finish times on each inspectionInspection checklists, photos and signaturesAn inspection reportFree for up to 10 seats; Premium $24 per seat a month billed annually, $29 monthlyInspections, checklists and tasks. No location tracking or time clock listed
GoCanvasTime stamps and GPS coordinates in formsForms with photos, annotations and signaturesThe completed form$29, $39 or $49 per user a month, billed annually, 3 users minimumForms, photos, dispatch and scheduling. No location tracking or time clock listed
JobberVisit start and end from location timers, on GrowChecklists from Connect, notes and photosJob details and checklistsConnect from $99, Grow from $149 a month billed annually for 1 userQuotes, invoices, payments, scheduling, route optimization, time tracking, checklists. The app records location only when someone taps; a live map needs Jobber's vehicle trackers
Housecall ProEmployee GPS tracking on phones, from EssentialsPhoto reports, checklists and customer signaturesPhoto reportsEssentials $149 a month billed annually ($189 monthly) for 5 usersEstimates, invoices, payments, scheduling and dispatch, photos, checklists. Employee GPS about every 15 minutes on Android; route optimization only on Max
allGeoAutomatic clock in and out at each job site's geofencePhotos and signatures with the visit dataNot statedPrice on requestTime clock, live tracking down to once a minute, dispatch, route optimization, mileage; plans by quote

Prices in US dollars as each vendor lists them, before tax. Hellotracks' Dispatch plan covers tracking, timesheets, jobs, routes and proof in one price; most tools here do one or two of these. Compare what you would pay for everything you need. Facts about other options checked on November 13, 2026. Prices change, so confirm on their websites.

Home care and EVV

In the US, Medicaid-funded personal care and home health visits must be checked by Electronic Visit Verification (EVV), under the 21st Century Cures Act. States had to require it for personal care by January 1, 2020, and for home health by January 1, 2023. An EVV system records six things for each visit:

  • the type of service
  • the person receiving it
  • the date
  • the location
  • the person providing it
  • the time it began and ended

A Hellotracks job carries all six for your own records: the job type, the client, the date, the address, the worker, and the check-in and check-out. But Hellotracks is not a certified EVV system and doesn't send visits to a state aggregator, so it can't stand in for EVV when you bill Medicaid.

Most states give agencies a free EVV system, for example Sandata in Pennsylvania or HHAeXchange in Texas, and some also accept other approved systems that send their data to the state. Use your state's system for Medicaid visits. Hellotracks fits private-pay care and every other kind of visit you need to prove: cleaning, security rounds, inspections and maintenance.

To be honest

What Hellotracks doesn't prove

Workers can attach photos from the gallery as well as the camera, and Hellotracks has no setting to allow only the camera, so a photo alone is evidence, not a guarantee. The strongest proof is the combination: the GPS check-in at the address and the time on site next to the photos. Hellotracks is also not a certified EVV system for Medicaid billing (see above).

People also ask

Is a GPS check-in enough as proof of a visit?

It proves someone was at the address and for how long. Together with a photo, a signature or a form, it also shows what was done. Most disputes are settled by the time on site alone.

Can the customer sign on the phone?

Yes. The customer signs on the worker's phone and types their name. The signature is saved on the job.

Can I send the customer a report of the visit?

Yes. Each job has a printable page with the details, photos, signature and form answers. Send the link, or set a completion email on the job and it goes out when the job is done.

Can workers change a form after sending it?

No. Submitted form answers can't be edited or deleted by the worker.

Which plan includes proof of service?

Jobs, photos, signatures and forms are in Dispatch, at $12.50 per user a month billed annually or $15 monthly. The 30-day trial includes everything, with no credit card.

See it with your own team.

Put two or three people on it today. You will know more from one week of your own data than from any page.

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30 days free. No credit card. Ends by itself.