# Hellotracks: full text of the main pages > GPS tracking and job dispatch for field teams, on the phones they already have. No hardware. Hellotracks shows managers where their field team is, sends jobs to their phones, plans the routes, and keeps proof of every visit: check-ins, time on site, photos, signatures and forms. The office works in the web dashboard or the desktop app for macOS and Windows. Field staff use the iPhone or Android app. Most teams are live the same day they sign up. ## Key Facts - Category: GPS tracking and job dispatch for field teams. It runs on smartphones, so there is no hardware to buy or install. - What it is not: a quotes, invoices and payments suite for home services (like Jobber or Housecall Pro), or vehicle telematics with installed devices (like Samsara). The comparison pages below say when those fit better. - Plans: Location costs USD 10 per person per month billed yearly, or USD 12 month to month. Dispatch costs USD 12.50 billed yearly, or USD 15 month to month. Enterprise has volume pricing for 100 or more people. The pricing page also shows other currencies. - Trial: 30 days free with the full product and no credit card. Month to month, no contract, no setup fee. - Try it: a live demo with jobs and moving workers runs at https://live.hellotracks.com/demo without signup. Sign up at https://live.hellotracks.com/signup. This file holds the text of the 79 English pages linked in https://hellotracks.com/llms.txt, taken from the rendered pages on 2026-10-15. Product mockups, navigation and forms are left out. The pages themselves are the source when this file and a page disagree. --- # Hellotracks: GPS tracking and job dispatch for field teams, no hardware Source: https://hellotracks.com/en/ GPS tracking and dispatch for field teams. No hardware. ## Know where your team is. Prove every visit. Hellotracks gives dispatchers live location, optimized routes, and job tracking — all in one place. Runs on the phones your team already has. Nothing to buy, live today. 500+ reviews · HIPAA & GDPR compliant · Used in 70+ countries Try a live demo Create a free account → Book a demo call - No credit card - No hardware to buy - Live in a day Watch the demo10 min Or watch a day in the field Built for the people who do the work Field service techs, delivery drivers, home health nurses, shuttle drivers, property crews, site supervisors. Hellotracks runs on the phones in their pockets. - Solar technician connecting a cable beneath a rooftop panel Repair & maintenance - Delivery driver carrying parcels up a front path Logistics & delivery - Home health nurse greeting a patient at the front door Healthcare - Fleet operative lifting an e-scooter into a van on a rebalancing run Mobility & transportation - Property maintenance technician fitting a light cover on a walkway ceiling Property management - Site supervisor pointing up at the steel frame of a building Construction Most field operations still run on phone calls, scattered spreadsheets, and updates that arrive too late to matter. Hellotracks gives you one place to see the field as it happens. Assign work, follow it in real time, catch delays before they reach the customer, and keep proof of every visit. You spend less time chasing updates and more time running the day, with the numbers to plan next week better. Trusted by companies worldwide GetApp 4.3 Top-rated Last Mile Delivery Software Capterra 4.1 Top 20 Fleet Management Software G2 5.0 Route Planning and Fleet Management Leader Motivate Certis Cisco Wheels Lyft Bay Wheels Bird Houston Public Works Less manual work. More jobs done. #### Track Your Team With Precision and Rewind Every Moment Every second is recorded and saved automatically. You can go back at any time to see exactly where your team was and what happened. Learn more Lyft Hellotracks has been very easy to implement and it's helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility. Neil B., Operations · Lyft, Inc. #### No hardware to buy. No setup delays. Hellotracks runs in the background on any smartphone your team already has. Install the app, and you're tracking. Learn more Motivate The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team. Lawrence D., Senior Product Manager · CitiBike, Operated by Motivate #### Stay informed without watching a screen all day. Set alerts for check-ins, idling, arrivals, and departures. Hellotracks flags what needs your attention so you don't have to monitor constantly. Learn more Houston Public Works Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field. Anthony Pate, Maintenance Section Chief · Houston Public Works #### Assign Hundreds of Jobs in Seconds Send jobs directly to your team's phones with optimized routes. Track every task from dispatch to completion — including photos, notes, and time stamps. Learn more BIRD Hellotracks helps us to dispatch workers and manage our assets across Europe. The platform is easy to use, the API provides a lot of information and allows to dig deeper into what you can do with this tool. Samori Osei, Senior Operations Specialist · Bird No hardware ### The tracker is already in their pocket. Most tracking systems start with a box: order devices, wait for shipping, book installations, sign a multi-year contract. Hellotracks starts with the phones your team already carries. Download the app and you're live the same day — nothing to buy, nothing to install, nothing to send back if you ever leave. $0 in devices · Live the same day · Cancel anytime See why phones win → What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Real outcomes conservatively modeled. Some teams see larger gains. The calculator keeps the estimate conservative while reflecting the operational improvements Hellotracks is built to create. 10-30% fewer miles driven 10% is used in the estimate; route-heavy teams may see more 8m planning time recovered per worker/day scheduling, dispatch, and route updates get faster 11m field time recovered per worker/day live visibility reduces check-ins, waiting, and rerouting 98% on-time arrivals customers see live ETAs and stay happy “ Having a single place to upload photos and track site conditions has increased compliance across all our locations. — Jeremy J., The Hort Start free trial → Detailed Reports that write themselves Every route, check-in, and job completion is recorded automatically. Generate accurate timesheets, activity logs, and job reports in one click — no manual data entry required. #### Statistics See exactly how your team is performing — jobs completed, time on site, mileage driven, and success rates. Identify what's working, where time is lost, and how to improve day-to-day operations. ### How much could your business save? Use conservative defaults to estimate mileage and planning time your team could recover with Hellotracks. 10% fewer miles modeleda conservative route-optimization assumption 8m planning time saved per worker/dayscheduling, dispatch, and route updates get faster as your team grows. 11m recovered field time per worker/dayLive visibility helps teams spend less time checking in, waiting, and rerouting work. How many field workers15 Average daily miles per worker80 Estimated annual gross savings $50,830* A directional gross estimate based on mileage reduction, planning time saved, and conservative field efficiency gains. Software cost is not deducted. Individual results may vary. 10% mileage reduction modeledPlanning time: 2 h/day at this team size$0.725/mile and $35/hour planning costField efficiency upside: 11 min/worker/day at 50% capture260 workdays/year Start free trial → Pricing ### One price per person. Nothing to buy. Free for 30 days, no credit card, no hardware. Month to month, cancel anytime. Yearly billing gives you two months free. Yearly · 2 months free Monthly #### Location See where everyone is, where they were, and how long they stayed. $10per person / month USD · billed yearly · $12 month to month #### Dispatch Send jobs to the field, route them, and keep proof of every visit. $12.50per person / month USD · billed yearly · $15 month to month #### Enterprise For large rollouts that need identity, contracts and a phone number to call. Let's talk volume pricing for 100+ people Start free for 30 days Compare plans and see what it costs for your team → Free for 30 days · No credit card · No hardware · Cancel anytime “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. ### From internal logistics of your bike sharing service to public services in landscaping. Our top industries. Mobility & Transportation Repair & Maintenance Public Sector Logistics & Distribution Facilities Management Security & Patrol Field Sales Property Management Healthcare Customer stories ### Numbers from teams like yours Motivate New York +50%productivity in 3 months Motivate NYC grew productivity by more than 50% in three months. Read the case study → Entrusted Entrusted loves top notch service and the increased functionality of their business operations using Hellotracks Read the case study → Wheels Hellotracks gave Wheels better optimization of worker routing, higher productivity per worker and reduced travel costs Read the case study → Divvy ≈2×productivity in 3 months Divvy Chicago almost doubled productivity in three months. Read the case study → All case studies → ### Reviews from customers with businesses like yours More than 12 million jobs assigned, 80 million trips recorded and over 30 billion live locations. Hellotracks is optimizing routes for thousands of users every day. Have a look at our customer stories. “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. “Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field.” Anthony Pate, Maintenance Section Chief Houston Public Works “Hellotracks helps us to dispatch workers and manage our assets across Europe. The platform is easy to use, the API provides a lot of information and allows to dig deeper into what you can do with this tool.” Samori Osei, Senior Operations Specialist Bird “Hellotracks allows us to monitor staff and has helped us to increase in productivity” John Mooteealoo, Head of Service Islington Council, “Great Product!!! Easy to install and use, great reporting and tracking. The staff is awesome.” Jose Jacobo, Senior Operations Manager Select Express & Logistics See more reviews A day in the field ### Watch a whole day in the field. One team, one city, one day. See how jobs reach the phone, how the office sees everyone live, and how the day turns into a replay. Start the day A 3D story you scroll through Motivate Certis Cisco Wheels Lyft Bay Wheels Bird Houston Public Works Built for enterprise ### Trusted, compliant, and connected to the tools you already use Hellotracks is engineered to meet enterprise standards — protect your data with industry-leading compliance and connect seamlessly with the platforms your team relies on. #### Enterprise-grade compliance Built to meet the strictest data protection standards. Hellotracks is GDPR compliant and HIPAA-ready — so your team's data is secure by design. View security & compliance #### Connect the tools you already use Out-of-the-box integrations with Slack, Google Calendar, Excel, Zapier and more. Sync jobs and team data without leaving your existing stack. See all integrations #### Built for developers and AI agents ht-cli is the official Hellotracks command-line interface. Bulk-sync jobs, optimize routes, configure webhooks, and rotate API keys — from your shell, your CI runner, or an AI coding agent. Explore the CLI ### Let us call or email you back We’ll have a sales representative respond within 24 hours. Ask for a demo. Install tonight. See everything tomorrow. ### See your team on the map by tomorrow. Create an account, hand your team the app, and watch the first day come in. Or click around a live demo first. Create a free account Try a live demo Book a demo call Free for 30 days · No credit card · No hardware · Cancel anytime --- # Real-Time Employee Tracking and Monitoring | Hellotracks Source: https://hellotracks.com/en/live-location/ Live Location ## Live Location of your staff and precise day routes for your book keeping. Hellotracks is taking real-time tracking to the next level with same-second visibility on the map, offering unprecedented accuracy and efficiency for field service management. Start 30 day free trial 500+ reviews · HIPAA & GDPR compliant · Used in 70+ countries Just sharing your location with family or friends? The Hellotracks app is free for personal use: App Store · Google Play Trusted by companies worldwide GetApp 4.3 Top-rated Last Mile Delivery Software Capterra 4.1 Top 20 Fleet Management Software G2 5.0 Route Planning and Fleet Management Leader Motivate Certis Cisco Wheels Lyft Bay Wheels Bird Houston Public Works ### See where your staff is in between locations. Know the precise location of your field staff in between locations. Hellotracks is the only mobile GPS tracking software accurate to the second. #### Track Your Team With Precision and Rewind Every Moment Every second is recorded and saved automatically. You can go back at any time to see exactly where your team was and what happened. Lyft Hellotracks has been very easy to implement and it's helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility. Neil B., Operations · Lyft, Inc. #### No hardware to buy. No setup delays. Hellotracks runs in the background on any smartphone your team already has. Install the app, and you're tracking. Motivate The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team. Lawrence D., Senior Product Manager · CitiBike, Operated by Motivate #### Stay informed without watching a screen all day. Set alerts for check-ins, idling, arrivals, and departures. Hellotracks flags what needs your attention so you don't have to monitor constantly. Houston Public Works Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field. Anthony Pate, Maintenance Section Chief · Houston Public Works #### Automatic Arrival Confirmation Hellotracks automatically records timestamps when your employees enter and leave a job site. This GPS tracking feature improves job performance and increases company efficiency. #### Accurate On-Site Time Recording Manage your field staff easily! Hellotracks automatically records on-site time at a job. Forget manual recording and deciphering handwriting, Hellotracks records and saves it for you. Hassle Free Mileage Reports #### Hassle Free Mileage Reports Mileage Reports made easy with exact start/end addresses, mileage, duration, and pause recording. Track History #### Track History Hellotracks GPS software does the work for you. At any time, you can pinpoint your employees’ exact location, average and maximum speed and timed breaks. All trips and day routes are registered as long as you define. ### Leverage your smartphone ## Live location and route recording runs in the background ## There’s no need for your team to manually share location. ## Customize working hours schedule ## Real time location will be activated and deactivated automatically. ## Leverage the phone's interactivity ## Get real-time on-site data and navigate faster using built-in routing and navigation. ## Data from the field ## Your employees can easily input data, as simple as a quick Thumbs Up on completing a job, and use valuable functions like uploading images and capturing client signatures. ### Privacy and Data Security Awareness ##### No data sharing Hellotracks does not sell or share your data with any data broker. ##### Control your data You own your data. You can export it, automatically clear historical data or completely erase it at any time. ##### Encryption All communication between all devices is always guaranteed to be fully encrypted. ### All included ##### Places & Zones Create Places for all your customers you frequently visit. You’ll get notified on arrival and on-site time will be recorded automatically. You can also create polygonal Zones for geofencing, alerting and customized routing capabilities. ##### Forms Assign forms to your Places and Customers to have your field staff filled out all the information you need for your data processing. This includes the whole variety of fields including photo uploads and signature capture. ##### Assign jobs & optimize routes Schedule and assign jobs to employees. Click here to learn more about smart job dispatching and one-click route optimization. ##### Reports Create mileage reports, timesheet reports and export check-ins at your places. You can even export all of your staff’s individual trips for further analysis. ##### Heatmap Access compounded location data through a heatmap of your individual teams and employees. Learn and improve from your team’s movement patterns. ##### Communication Hellotracks includes in-app communication. Inform individuals or whole teams about updates in the field. ##### Integrations Hellotracks can move information between your web apps automatically. Connect your Hellotracks account to your calendar, email, slack, etc. ### Reviews from customers with businesses like yours More than 12 million jobs assigned, 80 million trips recorded and over 30 billion live locations. Hellotracks is optimizing routes for thousands of users every day. Have a look at our customer stories. “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. “Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field.” Anthony Pate, Maintenance Section Chief Houston Public Works “Hellotracks helps us to dispatch workers and manage our assets across Europe. The platform is easy to use, the API provides a lot of information and allows to dig deeper into what you can do with this tool.” Samori Osei, Senior Operations Specialist Bird “Hellotracks allows us to monitor staff and has helped us to increase in productivity” John Mooteealoo, Head of Service Islington Council, “Great Product!!! Easy to install and use, great reporting and tracking. The staff is awesome.” Jose Jacobo, Senior Operations Manager Select Express & Logistics See more reviews ### Start optimizing your field staff with Hellotracks Create your free account in minutes. No credit card required. Start a Hellotracks account Contact Us --- # Job dispatching software for field teams | Hellotracks Source: https://hellotracks.com/en/job-dispatching/ Job dispatching ## Every job to the right person. Before the van leaves the yard. Jobs land on your team's phones with the route already built. You watch them get done from one screen, and every visit leaves proof behind. Create a free account Try a live demo → - No hardware to buy - No credit card - Live in a day 500+ reviews · 12M+ jobs dispatched · Used in 70+ countries A normal day, without it ### You know this day. - 7:50 AM Two drivers call for their first address. You haven't sat down yet. - 1:20 PM An urgent job comes in. Who's closest? Honestly, you're guessing. - 5:35 PM A customer says nobody showed up. The job sheet is in a van somewhere. It doesn't have to run like this. ### What dispatching looks like with Hellotracks #### Assign and route in seconds Drop jobs on the map or paste a list. Hellotracks puts them in the best order for each person and sends them to their phone. When the day changes, move a job to whoever is closest with one click. The morning calls stop. Everyone already knows where to go. #### Follow the day from one screen Every job shows its status as it happens: on the way, arrived, done. Customers get a live ETA page, so they stop calling to ask where you are. You see delays before the customer does. #### Every visit leaves proof Photos, a signature, a form and the exact time on site are saved to the job automatically. When someone disputes a visit, the answer is already there. Disputes end before they start. #### Get jobs in any way you like Type them in, paste a spreadsheet, forward an email or connect the tools you already use. Recurring jobs repeat on their own. No double entry. No re-typing what's already in another tool. - SpreadsheetPaste or upload CSV and Excel. Hundreds of jobs in one go. - EmailForward an order to Hellotracks and it becomes a job. - API & CLICreate, update and sync jobs from your own systems. - Your toolsHubSpot, Salesforce, monday.com, Zapier, n8n. - RecurringWeekly rounds and regular visits schedule themselves. Goes further ### Dispatch is the base. These build on it. #### Co-Dispatch · early access Watches your day, spots the problem, shows you the fix and waits for your OK. See Co-Dispatch → #### Week planner Spreads the week's work across your team. It proposes, you decide. See the Week planner → ### What dispatchers say “Amazing experience! We can get a perfect overview of field staff activities real-time and at a glance. It's so easy to dispatch and track the work in the field. It allows dynamic planning!” Patrick Grossman, Head of OperationsGrossman Automatic Doors “We constantly called the dispatcher to find where the next job was. This streamlined both their positions. It has sped up our site surveys and installation process.” Nicholas MagarettLake Linx Inc. “Being able to effortlessly assign jobs to the particular engineer and update customers has been the biggest win. Customers appreciate knowing when an engineer is likely to attend.” Sam ThomasWards of York “With the live location of our employees, we can adjust our routes depending on which is the closest employee to the new target.” Antonio CruzInterport Trading Corp ### Why teams move their dispatch to Hellotracks Your week today - Morning phone calls to hand out addresses - Reassigning a job means calling three people - Paper job sheets lost between van and office - Customers calling to ask where you are With Hellotracks - Jobs on every phone before the shift starts, route included - Move a job to the closest person in one click - Photos, signatures and times saved on the job - A live ETA page for every customer - From $12.50 per user per month, on the phones you already have ### Questions dispatchers ask How do my workers get their jobs? They open the Hellotracks app on their own phone. Jobs show up in order, with directions and everything they need for the visit. Nothing to buy, nothing to install in the vehicle. Does it work when there's no signal? Yes. The app keeps recording on the phone and syncs the moment it's back online. The live map pauses for that worker, but nothing is lost. Can I bring in jobs from a spreadsheet or another tool? Yes. Paste or upload CSV and Excel, forward jobs by email, or connect HubSpot, Salesforce, monday.com, Zapier or n8n. The API and ht-cli are there for anything custom. What does dispatching cost? Dispatching is part of the Dispatch plan: $12.50 per user per month billed yearly, or $15 month to month. The first 30 days are free, no credit card needed. Answers ### Questions people ask us - What does route optimization take into account, and how many stops can it handle? - Can field workers capture photos, signatures and forms on the job? - Can my customers see when the technician will arrive? - Is WhatsApp and Google Maps enough to run a field team? - All answers Install tonight. See everything tomorrow. ### Run a tighter day. Free for 30 days. No credit card. Nothing to set up but the app on your team's phones. Create a free account Try a live demo → --- # Co-Dispatch — Your Dispatch Co-Pilot | Hellotracks Source: https://hellotracks.com/en/co-dispatch/ Early access · Co-Dispatch ## The dispatcher who never looks away Co-Dispatch watches your day like an extra dispatcher. A job with no one on it. A driver who drops offline. A visit about to run late. It spots the problem, shows you the best fix, and waits for your OK. Co-Dispatch is in early access. Ask us and we switch it on for your account — usually the same day. Ask for early access Book a call → You stay in charge · Every change can be undone · Everything on the record A job comes in with no one on it. Co-Dispatch spots it in seconds. - Spotted - Suggested - Explained - Applied - On its own Problems don't wait until you're free. You're on the phone. A new job sits there with no one on it. A van breaks down across town. Co-Dispatch catches it in seconds and hands you the fix. One click, done. ### What it catches #### Jobs with no one on them A new job comes in without an owner? Co-Dispatch finds the best person for it — right skills, right area, room in their day. #### People who drop offline Someone goes dark with stops still on their route? It shows you where their work should go, right away. #### Visits about to run late It checks every route all day long. If someone falls behind, you hear about it while there's still time to fix it — not after the customer calls. How trust works ### It has to earn it Co-Dispatch earns its say step by step. First it watches, then it suggests, then it handles the routine — only as far as you allow. And if it slips, it steps back on its own. First #### It just watches For the first days it changes nothing. It watches your schedules and notes what it would have done — so you can see if it's any good. Then #### It suggests Problems show up with a suggested fix and a "Why?" button. Nothing happens until you click Apply. Most teams stay right here. Later #### It can act — if you let it When its track record is strong, it offers to handle routine fixes by itself. You pick exactly what it's allowed to do. It never switches this on without you. Always #### It backs off on its own If you start undoing its changes, it takes the hint. It goes back to suggest-only and tells you why. ### No black box Every suggestion shows its work: the real route, the real driving time, who's busy, who's free, and how likely the visit lands on time. Click "Why?" and see exactly how it got there. #### It does the math on real roads Suggestions come from the actual drive and the actual day — not a circle on a map. #### It tells you the odds For visits with a time window, you get a real number: 96% on time beats 71%. You decide what's good enough. #### It warns you early You hear "Miguel is 40 minutes behind" while you can still do something about it. #### It learns from your no Reject a suggestion and tell it why. It remembers — and suggests better next time. ### And when things get messy #### Paste a message "Van won't start." "Not before 2pm, please." Paste the text — Co-Dispatch reads it, shows what it would change, and waits for your OK. #### Ask "what if?" Thinking about moving a job, or a whole route? Try it as a simulation first. Nothing changes until you say so. #### Move a job to a lighter day If today is full, it suggests the best day nearby. A new date touches your customer — so this one always needs your OK. #### It works while you're away Checks keep running with the screen closed. If something really needs a person, the dispatcher on duty gets a push message. No noise, no false alarms. #### Everything on the record Every decision — by you or by it — is logged with who and when. Nothing happens quietly. #### Your rules You pick the goal, what it may touch, and what stays hands-off. Work already in motion is never touched. #### Customers are never surprised Anything your customer would notice — a promised time, a new date — needs a person to approve it. #### Undo, always Every change can be undone with one click, for 30 minutes. #### Nothing happens quietly The full history is always there: what it suggested, what you applied, what got undone. Goes well with ### Planning the whole week? That's the Week planner. Co-Dispatch keeps today on track. The Week planner spreads the work across the week — same idea: it proposes, you decide. See the Week planner → ### Common questions Can it change a time we promised a customer? Not on its own. Anything that touches a promised time or date needs your approval — no matter what level it's on. What if it makes a bad call? Undo it. One click brings back the old plan, for 30 minutes. And every undo makes it more careful. Does it work when my screen is closed? Yes. It keeps checking around the clock. If something urgent comes up, the dispatcher on duty gets a push message. Who can see what it did? Everyone on your team. Every decision is in the log, with who did it and when. How do I turn it on? Ask us. Co-Dispatch is in early access, and we switch it on for your account — usually the same day. It then starts by just watching; suggestions come once it knows your operation. ### Get a second pair of eyes In early access. Ask us and it's on for your team — usually the same day. Your team's phones and the web dashboard, that's all it takes. Ask for early access No hardware · Works with the jobs and people you already track --- # Live ETA Pages for Customers | Hellotracks Source: https://hellotracks.com/en/eta/ ETA Page ## Your customer knows you're coming. One link per visit. It shows a live arrival window, where things stand, and, if you allow it, the worker on a map. No app, no login, no "where are you?" call. Create a free account Try a live demo No hardware · No credit card · Free for 30 days eta.page/7K4Q-9M2P-Q8RW Send a link, not a promise. An appointment window is a guess. The ETA page is the truth. It updates every 15 seconds from the phone in your worker's pocket, and it tells the customer when the estimate is live and when it's just the schedule. ### One link, three steps. #### Create it from the job Open the job, go to the ETA Page tab, click Create ETA page. Choose whether the customer sees the worker's name, the live map, both, or neither. Copy the link. #### Share it your way Paste it into your SMS, email, CRM, or booking confirmation. Or let Hellotracks email it a set number of minutes before arrival and create the page by itself. #### They watch. You hear back. The customer sees the window move as the worker drives. They can say they're ready, leave a gate code, or ask for a different time. Each one shows up on the job as a badge. ### Four words. Nothing to decode. The page uses the same four steps every time, so a customer who gets one link a year still understands it. Scheduled The appointment is on the books. The window is your scheduled time. On the way The worker tapped On the way. The window is now the live estimate, give or take ten minutes. Approaching Under a kilometre away. The dot on the page pulses faster. Arrived They're there. The map goes away, and the page says so. What the customer sees is your call ### Name. Map. Both. Neither. Two switches per page: Worker name and Live map. The map is only there while the worker is actually driving to this visit. It appears when they set off and goes when they arrive. Never before, never after, never on a different job. Pages expire on their own after 30 days. Revoke one and the link stops working that second. The link is the only key. There is nothing to log into and nothing to guess. ### The page talks back. Three things a customer can do, and what you see for each. They tapI'm readyYou see A green Ready badge on the job, with the time. They tapSave instructionsYou see A blue Note badge on the job. The gate code is in the tooltip and inside the job. They tapRequest rescheduleYou see An orange Reschedule? badge, and a line in your notification feed so nobody misses it. Or let Hellotracks send it ### An email before they arrive. Turn on ETA Email Notifications and pick 60, 30, 15, or 5 minutes before arrival. When the worker sets off, the customer gets an email with the arrival time, a picture of the map, and the live page link. If no page exists yet, Hellotracks makes one. Email only. Text messages go through the SMS tool you already use. The link is plain text and fits anywhere. ### For the tools you already run Everything the ETA Page tab does, the API and the command line do too. Create a page when a job is booked, write the link into your CRM, revoke it from a script. ### Common questions Does my customer need an app or an account? No. The link opens in any browser on any phone or computer. The link is the access. When can the customer see the worker's location? Only if Live map is on for that page, and only while the worker is on the way or approaching during the trip to that visit. Before they set off and after they arrive there is no map. How long does a link work? 30 days by default, up to 90 through the API. You can revoke any page at any time and the link stops working immediately. Can Hellotracks text the link to the customer? Not today. Hellotracks can email it automatically before arrival, or you paste the link into the SMS tool you already use. What if the worker's phone loses signal? The page keeps the last known position and says so: "Based on their last known location - may change". Once the phone reports again, the window updates. Can a job have two pages? One active page per job. Creating it again gives you the same link. Revoke it if you want a fresh one. Is the page branded? It carries your company name and initial at the top and in the footer. There is no logo upload today. ### Send the first link today. Open any job scheduled for tomorrow. Create the page. Text yourself the link and watch it change when the worker sets off. Create a free account Free for 30 days. No credit card. No hardware. --- # Hellotracks Pricing: Real-Time Tracking & Job Scheduling Source: https://hellotracks.com/en/pricing/ Pricing ## One price per person. Nothing to install, nothing to buy. Try everything free for 30 days. No credit card. Month to month, cancel anytime. The only hardware you need is the phone in your team's pocket. Yearly · 2 months free Monthly Prices in ### Location See where everyone is, where they were, and how long they stayed. $10per person / month USD · billed yearly · $12 month to month Start free for 30 days - Live map, updated every second - Unlimited route history, rewind any day - Automatic check-in and check-out at places - Time on site and work hours, recorded for you - Alerts for idling, leaving a zone, arriving - Mileage and on-site time reports Good for patrols, inspections, and crews who don't get jobs sent to them. Most teams pick this ### Dispatch Send jobs to the field, route them, and keep proof of every visit. $12.50per person / month USD · billed yearly · $15 month to month Start free for 30 days - Everything in Location, plus - Job scheduling and automatic dispatch - Route optimization, fewer miles - Live ETA pages for your customers - Photos, signatures, notes and forms on every job - Job performance reports, sent on a schedule - API, Slack and Google Calendar, two-factor login Good for service, delivery, maintenance and anyone who assigns work. ### Enterprise For large rollouts that need identity, contracts and a phone number to call. Let's talk volume pricing for 100+ people Book a call - Everything in Dispatch, plus - Single sign-on and automatic user provisioning - Service level agreement - High-volume API - Custom setup and onboarding - Priority support, around the clock Public sector, healthcare and multi-region operators usually land here. #### Included in every plan, on every trial - No hardwareRuns on the phones your team already carries. iPhone and Android. - 30 days freeFull product, real data, no card. We ask for payment only if you stay. - No contractMonth to month. Cancel from your dashboard, no call needed. - No setup feeMost teams are live the same day they sign up. - Per person, that's itOne flat price per team member. No add-ons, no hidden fees, no minimum. - Support every dayReal people, seven days a week, from the chat in the corner or by email. - GDPR and HIPAAData protection by design, with the paperwork ready when you need it. - Works offlineThe app keeps recording without signal and syncs when it's back. ### What it costs for your team Move the slider. No email, no quote request. This is the whole price. Field team members 15 Over 100 people? Ask us for volume pricing, it goes down further. Location $150 per month on the yearly plan Yearly plan $1,800 per year Monthly plan $2,160 per year Save $360 a year with yearly billing Dispatch $187.50 per month on the yearly plan Yearly plan $2,250 per year Monthly plan $2,700 per year Save $450 a year with yearly billing A hardware tracker for the same team means a device per vehicle, an installer, and a contract that outlives the van. See how the numbers compare Most teams cover the monthly price with the fuel saved on one shorter route per person. Try the savings calculator ### Compare the plans Start with Location and switch to Dispatch any time. The upgrade takes effect the same day. What you get | Location | Dispatch | Enterprise | See the field | Live map, updated every second | | | | Unlimited route history and replays | | | | Places with automatic check-in and check-out | | | | Zones and alerts | | | | Work hours and time on site | | | | Mileage and on-site reports | | | | Run the day | Job scheduling and automatic dispatch | — | | | Route optimization | — | | | Live ETA pages for customers | — | | | Photos, signatures, notes and forms | — | | | Job performance reports, scheduled delivery | — | | | Connect and secure | API access, Slack, Google Calendar | — | | | Two-factor login | — | | | Single sign-on and user provisioning | — | — | | Service level agreement | — | — | | High-volume API and custom setup | — | — | | Support | Every day | Every day | Around the clock | ### Questions people ask before they pay The honest answers. If yours isn't here, the chat in the corner reaches a person. Do I need a credit card to start? No. Sign up, invite your team, and use everything for 30 days. We only ask for payment details if you decide to stay. What happens when the 30 days are over? We ask you to add a card. Until you do, the account pauses. Once you pay, your team, places and history are right where you left them. Who counts as a person I pay for? Every member on your team account. Administrators are never tracked themselves, but they have full access to the web dashboard and count as a member. Can I mix plans, or change later? You pick one plan for the whole team and can switch between Location and Dispatch any time. Upgrades take effect the same day. Is there a setup fee or a minimum? No setup fee, no minimum number of people. One person on a trial is fine. How long am I committed? Monthly plans are month to month. Yearly plans give you two months free and renew once a year. You can cancel either from your dashboard. Is there a discount for big teams? Yes. Yearly billing saves 17% for everyone. Teams of 100 or more can ask us for volume pricing. Will my team's phones drain, or be tracked after hours? Tracking follows the working hours you set and stops outside them. Your team can see that in the app. The app is built to be light on battery, so a phone lasts the shift. Answers ### Questions people ask us - Hellotracks is much cheaper than other tracking tools. What is the catch? - How do I justify field tracking software to my boss? - How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? - All answers Install tonight. See everything tomorrow. ### See your team on the map by tomorrow. Create an account, hand your team the app, and watch the first day come in. Or click around a live demo first. Create a free account Try a live demo Book a demo call Free for 30 days · No credit card · No hardware · Cancel anytime --- # Try a live Hellotracks demo — no signup Source: https://hellotracks.com/en/demo/ Interactive live demo ## Step inside a live operation, not an empty account Answer a few quick questions and we'll spin up a temporary company for you — with a dispatcher, workers, jobs, and moving GPS activity matched to your industry. You land directly inside our dashboard as if you were running a real dispatch operation. Live product demo ### Build your live demo Answer three quick questions and we'll spin up a temporary team with real workers, dispatch activity, and live GPS movement. What does your team do? Field service Delivery Maintenance Healthcare visits Sales visits Logistics How do they work? Same-day dispatch Planned daily routes Urgent service calls Pickup and delivery Recurring customer visits City or region Build my live demo → No signup · live data · expires in 30 min Contact Sales ### What you'll see A live operation, generated just for you — not a generic shared account. #### A real dispatch board Jobs already created and assigned, progressing in real time. #### Workers on the map Several field workers already set up, moving with live GPS. #### Your industry's workflow A realistic setup matched to your industry and region. #### Safe to explore An isolated, time-limited company. Click anywhere — nothing breaks. ### How it works 1 #### Tell us about your work Answer a few simple questions — your industry, location, and how your team operates. 2 #### We build your demo company We generate a temporary company with a dispatcher, workers, jobs, tracks, and live GPS. 3 #### Land inside the dashboard You drop straight into a running dispatch operation that resembles your business. After about 30 minutes the demo expires and everything — the company, members, jobs, tracks, and GPS data — is cleaned up automatically. It's completely isolated from real customer data. ### See it running before you sign up No account to create, no workers to invite, no jobs to import. Just a live operation you can click around in. Try a live demo No signup · live data · expires in 30 min Contact Sales --- # Product Demo — See Hellotracks in Action | Hellotracks Source: https://hellotracks.com/en/product-demo/ Product demo ## See Hellotracks in action A complete walkthrough of how dispatchers and field teams use Hellotracks day to day — from the live map to the reports your customers see. 10 minute walkthroughJump to any chapter — no signup required. ### Chapters 0:00OverviewWhat Hellotracks does and who it is for. 0:18Deploy in 3 stepsGet your team up and running in three steps. 1:20Live mapSee where everyone is, right now. 2:02Detailed replayGo back to any workday and replay it in detail. 2:23Geofences and auto check-insDraw geofences and capture check-ins automatically. 3:25Set up alertsGet notified when something needs your attention. 3:35Dispatch jobsAssign and reroute work straight from the map. 4:48Photos and signaturesWorkers attach photos and capture signatures on site. 5:08Route optimizationTurn a list of stops into an optimized route. 5:46The mobile appWhat your team sees on their own phones. 6:52Statistics and reportsTurn tracked work into statistics and reports. 7:39Mileage reportMileage totals per worker and vehicle. 8:44Recurring reportsSchedule reports so they arrive automatically. 9:04API and integrationsConnect Hellotracks to the rest of your stack. ### Ready to try it with your own team? Create a workspace in minutes — no hardware, no credit card. Create a free account → Explore the live demo Full runtime 10:00. Prefer a guided walkthrough? Book a call and we will tailor it to your operation. --- # One day in the field | Hellotracks Source: https://hellotracks.com/en/a-day-in-the-field/ Hellotracks Building San Francisco One day in the field ## Every dot is someone at work. San Francisco, 5 a.m. Follow one field team through a whole day, and see what Hellotracks does for yours. Scroll to start the day 06:40The city wakes up ### Your team starts before the office does. Vans leave the depot. Crews head to their first job. Most of that used to happen out of sight. 07:58Clock in ### The day starts on a phone. Alex taps Start. That's the whole setup. No box in the van, no install day. Just the app on the phone she already has. 08:05New job ### Send the job. It lands in her pocket. Pick the job, pick Alex. The address, the notes and the route are on her phone before she starts the van. 08:12On the way ### Know where everyone is. Without calling. Every van and every crew, live on one map. Nobody has to ask “where are you?” anymore. 08:27Arrived ### Arrivals log themselves. The van stays where she found a spot. The dot walks round the corner with Alex, because the phone in her pocket is the tracker. When she reaches the door, she's checked in automatically. 10:23Job done ### Proof, not paperwork. A photo, a signature, a short checklist. The job closes on her phone, and the office sees it right away. 13:00The whole team ### One map for the whole field. Twelve people, dozens of jobs. See what's done, what's running late, and who's closest to the next one. 16:45Off the clock ### Off the clock means off the map. You set the working hours. Outside them, nothing is recorded. Alex's evening is her own. Next morning ### Every day, saved. Ready to replay. Routes, stops and finished jobs become a short 3D replay overnight. See how the day really went. See Replays Your turn ### Your team is out there. Now you can see them. Create an account, send your team the app, and watch the first day come in. Start free Try the live demo Free for 30 days · No credit card · No hardware An illustrative day with a fictional team. Map data © OpenStreetMap contributors. --- # Enterprise field service management — Hellotracks Source: https://hellotracks.com/en/enterprise/ Enterprise ## Built for the way enterprise teams work Hellotracks gives large operations the security, identity controls, and integration depth they need — without the long rollout. Deploy across hundreds of devices, provision users automatically, and stay compliant by default. - GDPR - HIPAA ### How enterprise rollout works 1 #### Provision your team Connect your identity provider in minutes. SSO and SCIM keep users, roles, and groups in sync automatically — no manual onboarding or offboarding. 2 #### Roll out instantly Push Hellotracks to existing phones across your organization. No additional hardware, no procurement cycle. Field teams are tracking the same day. 3 #### Monitor and report Real-time visibility, full audit trails, and automated exports plug into your existing reporting stack. Stay informed without manual work. Detailed Reports that write themselves Every route, check-in, and job completion is recorded automatically. Generate accurate timesheets, activity logs, and job reports in one click — no manual data entry required. #### Statistics See exactly how your team is performing — jobs completed, time on site, mileage driven, and success rates. Identify what's working, where time is lost, and how to improve day-to-day operations. Identity & access ### Enterprise SSO and live provisioning Hellotracks integrates with the identity systems you already run. Standards-based SAML and SCIM mean any compliant provider works out of the box. - SAML 2.0 single sign-on - SCIM 2.0 user provisioning - Just-in-time account creation - Automatic deprovisioning - Group and role mapping - Full sign-in audit trail Microsoft Entra ID / Intune Okta Google Workspace OneLogin SAML Generic SAML 2.0 SCIM SCIM 2.0 Compliance ### Compliant by design Hellotracks meets the data-protection standards required by enterprise, healthcare, and public-sector buyers — and we keep the documentation ready for your security review. GDPRGeneral Data Protection Regulation Hellotracks is fully GDPR-compliant for customers operating in the EU and EEA. Your data stays under your control with clear processing terms. - EU data residency options - Data Processing Agreement available - Right-to-access and erasure workflows - Transparent subprocessor list HIPAAHealth Insurance Portability and Accountability Act Hellotracks is HIPAA compliant and supports HIPAA-regulated workflows for healthcare and home-care customers. We sign a Business Associate Agreement (BAA) with you. - Business Associate Agreement (BAA) - PHI encryption and access controls - Audit logs for every record access - Role-based permission model Integrations ### Plugs into the stack you already use Connect Hellotracks to your CRM, planning tools, automation platforms, and communication apps. Sync jobs, statuses, and proof of work — without rebuilding workflows. HubSpot Salesforce monday.com Zapier n8n Slack Google Workspace Microsoft 365 See all integrations For your platform team ### A first-class CLI for the people running the show. ht-cli is the official Hellotracks command-line interface. Bulk-sync jobs, optimize routes, configure webhooks, and rotate API keys — from your shell, CI runner, or AI coding agent. Output is structured, mutations preview before they run, profile guards stop the wrong tenant from getting touched. - Production-safe · --profile production --confirm-profile production locks the right env - Dry-runs by default · every mutation previews before it commits - Structured output · --output json | ndjson | csv for clean parsing - Agent-ready · ht skills install drops a SKILL.md into Codex & Claude Code Explore the CLI ht-cli $ ht auth login $ ht profiles use production $ ht jobs sync --file work-orders.csv \ --upsert-by externalId --dry-run $ ht routing optimize --account uid \ --date today --solve $ ht apikeys create --label nightly \ --source github-actions $ ht skills install ### How much could your business save? Use conservative defaults to estimate mileage and planning time your team could recover with Hellotracks. 10% fewer miles modeleda conservative route-optimization assumption 8m planning time saved per worker/dayscheduling, dispatch, and route updates get faster as your team grows. 11m recovered field time per worker/dayLive visibility helps teams spend less time checking in, waiting, and rerouting work. How many field workers15 Average daily miles per worker80 Estimated annual gross savings $50,830* A directional gross estimate based on mileage reduction, planning time saved, and conservative field efficiency gains. Software cost is not deducted. Individual results may vary. 10% mileage reduction modeledPlanning time: 2 h/day at this team size$0.725/mile and $35/hour planning costField efficiency upside: 11 min/worker/day at 50% capture260 workdays/year Start free trial → ### Schedule a free, personalized demo Tell us about your operation and we'll walk you through a live demo tailored to your team — security, SSO, integrations, and the rollout plan. --- # Boost Efficiency with Hellotracks: Seamless Automation Source: https://hellotracks.com/en/integrations/ HubSpot + monday.com + Salesforce + Zapier + n8n Integrations ## Connect Hellotracks to Your Entire Stack Easy automation for busy people. Hellotracks moves information between your web apps automatically, so you can focus on your most important work. Get started Contact Sales Featured integration monday.com monday.com × Hellotracks Hellotracks ### From Monday boards to dispatched field jobs Watch how monday.com items become live, tracked field operations — with route optimization and the full linked Hellotracks job rendered inside monday.com. Explore the monday.com integration CRM & Project Management ### Sync your CRM with the field — automatically. Turn CRM records into dispatched field jobs. HubSpot tickets, Salesforce Cases, and monday.com items flow into Hellotracks — with real-time updates for core fields and a reconcile sync for everything else you map. HubSpot HubSpot service tickets become Hellotracks field jobs. Core ticket fields sync in real time over webhooks; mapped custom properties stay aligned via reconcile. Learn more monday.com Board items become field tasks automatically. View the full linked Hellotracks job directly inside monday.com. Learn more Salesforce Salesforce Cases become Hellotracks field jobs. OAuth via Connected App, inbound webhook keyed by Case ID, and a scheduled reconcile to keep mapped fields in sync. Learn more No-Code Automation ### Automate any workflow — without writing code. Connect Hellotracks to 7,000+ apps with Zapier, or build advanced multi-step workflows with n8n. Trigger field jobs from form submissions, CRM events, spreadsheet updates — anything. Zapier Connect Hellotracks to 7,000+ apps — no code required. Create jobs from form submissions, send notifications on field events, and sync data across your entire business stack. Learn more n8n Build powerful, self-hosted automation workflows with a visual canvas. Connect Hellotracks to 400+ apps and react to field events in real time — your data stays on your infrastructure. Learn more Developer tools ### For scripts, CI runners, and AI coding agents. ht-cli is the official Hellotracks command-line interface. Bulk-sync jobs, optimize routes, manage members and webhooks, rotate API keys — from your shell, your CI runner, or an AI coding agent. Output is structured, mutations preview before they run. - Bulk sync · jobs, members, places via CSV / NDJSON / YAML with `--upsert-by` - Dry-runs · every mutation can preview before it commits - Agent skill · `ht skills install` drops a SKILL.md into Codex & Claude Code - Profile guards · `--confirm-profile production` locks the right env Explore the CLI ht-cli $ ht auth login $ ht jobs sync --file work-orders.csv \ --upsert-by externalId --dry-run $ ht routing optimize --account uid \ --date today --solve $ ht webhooks set --event job.updated \ --url https://ops.example.com/hook $ ht skills install Productivity Tools ### Works with the tools your team already uses. The integrations will help you automate different activities like the creation of new jobs or update already existent. Keep your team informed and synchronized with other tools. We offer a variety of options to the perfect integration. Google Calendar You can easily connect and sync tasks on Hellotracks with the Google Calendar account of your team members. New tasks will appear in Google Calendar and will be updated automatically. Slack You can create a new job directly in Slack where it will automatically appear in Hellotracks so you can assign and optimize routes. Excel Excel / CSV Use excel templates to accelerate your team’s efficiency. Create jobs in bulk and upload them in the Dashboard. Email E-mail Use your email to create new jobs by filling up a template. Send an email specifying all of the details about the task and optimize the workflow. API REST API You also have the ability to integrate with any other app or CRM that you use with our developer-friendly APIs. Done-for-you setup ### We connect it. You use it. Skip the docs, the field mapping spreadsheets, and the trial-and-error. Tell us which platform you use — we configure everything, run a live test, and hand you a working integration. - Pick your platform — HubSpot, Salesforce, monday.com, Zapier, or n8n - We map your fields, configure webhooks, and set up all standard workflows - One live test with a real record — you see it work before we hand off - Handoff notes so your team knows exactly what's configured Get the $499 setup $499 one-time · no recurring fees - One platform, fully configured - All supported standard workflows - Field mapping + webhook setup - Live test with your data - Handoff documentation HubSpot monday.com Salesforce n8n Zapier ### Ready to connect your stack? Start your free trial and integrate Hellotracks with the tools your business runs on — in minutes. Start a Hellotracks account Contact Us --- # About Hellotracks Source: https://hellotracks.com/en/about/ About Hellotracks ## Built for global field operations Hellotracks helps businesses coordinate teams in the field with live location, job dispatching, route history, and automated reporting from the phones their teams already use. Start 30 day free trial Contact Sales 2011Founded on a mobile-first idea for field operations 2015Hellotracks LLC established in the United States 2019Switzerland office opens, expanding into Europe 2024A thousand companies served worldwide Our story ### From GPS tracking to complete field operations management ### Our Journey Hellotracks embarked on its remarkable journey in 2011 when co-founder Mario Bertschler envisioned a groundbreaking approach to traditional fleet management systems. Recognizing the immense potential of mobile phones with advanced GPS sensors, uninterrupted internet access, and user-friendly display interfaces, the stage was set for a groundbreaking revolution in the field operations management industry. This vision laid the foundation for the Hellotracks app in early 2012. ### Our Commitment In 2015, Mariana Frese joined as co-founder and Hellotracks LLC was established in the USA. Since then, our unwavering commitment has been to reshape the way businesses manage and optimize their field operations. We thrive on innovation and strive to stay at the forefront of the field operations management industry. As part of this commitment, we allocate significant resources to research and development, enhancing our software's capabilities and delivering the best possible solutions to our clients. ### Our Approach At Hellotracks, we firmly believe in the power of collaboration and fostering strong relationships with our clients. We work closely with them to understand their unique needs and craft bespoke solutions. This approach has enabled us to attain success and establish a reputation for excellence in the field operations management industry. We proudly serve customers across the globe, with a presence in over 50 countries. ### Our Vision In 2019, we expanded our global reach with the opening of an office in Switzerland, allowing us to better serve clients in Europe and beyond. Our vision is to equip businesses with the tools necessary to save time, reduce costs, and obtain real-time insights into their field activities. We are passionate about delivering the highest quality service and products to our clients. ### Our Impact We take immense pride in empowering organizations worldwide, ranging from property management firms to maintenance and repair services, public services, and more. Our software solution caters to diverse industries by offering the tools needed to optimize their field operations, allowing them to concentrate on their core business and customers. 2011 #### The idea takes shape Hellotracks starts from a simple belief: smartphones can replace complex, hardware-heavy fleet systems. 2012 #### The Hellotracks app launches Field teams begin using mobile GPS, job updates, and live visibility from the phones they already carry. 2015 #### Hellotracks LLC is established The company is established in the United States and expands its focus on field operations management. 2019 #### A European presence in Switzerland Hellotracks opens a Switzerland office to support customers across Europe and beyond. 2024 #### A thousand companies served Hellotracks crosses a thousand companies served across more than 50 countries worldwide. Where we're based ### A U.S. company with a European presence Hellotracks LLC is established in the United States. Our Switzerland office supports customers across Europe and helps us stay close to field operations in multiple markets. The product itself is built for distributed work: teams can dispatch, track, report, and coordinate operations across cities, regions, and countries from one workspace. United StatesSwitzerland Operating worldwide50+ countriesusing Hellotracks daily How we work ### Practical software for teams that move #### Built with operators We work close to dispatchers, managers, and field teams so the product stays practical under real daily pressure. #### Visibility without noise Teams need live answers, not constant monitoring. Hellotracks turns field activity into clear operational context. #### Global by design From local service teams to international operations, the platform is built to support distributed workforces. ### See how Hellotracks works in real operations Explore customer stories or talk with our team about live tracking, dispatching, reporting, and rollout for your field team. Customer stories Start 30 day free trial --- # Hellotracks FAQ | Field Operations Questions Answered Source: https://hellotracks.com/en/faq/ Hellotracks FAQ ## Answers for field operations teams. Search detailed questions about live GPS tracking, job dispatching, route optimization, geofencing, reports, integrations, pricing, privacy, and support. 62detailed answers 12grouped topics 3localized languages ### Search the FAQ Showing 62 questions of 62. All topics62 General6 Platform & Features8 Live Tracking5 Dispatching & Jobs7 Route Optimization4 Geofencing & Places5 Reports & Analytics3 Integrations & API3 Setup & Onboarding5 Pricing & Plans6 Privacy & Security5 Support5 Expand all results Collapse all Q1 · GeneralWhat is Hellotracks? Hellotracks is a field operations platform that helps businesses manage mobile workforces more efficiently. It combines live GPS tracking, job dispatching, route optimization, geofencing, automated time recording, and reporting — all in one platform. Operations managers, dispatchers, and field teams use Hellotracks to reduce manual coordination, improve visibility across their workforce, and complete more jobs every day. Q2 · GeneralWho is Hellotracks built for? Q3 · GeneralWhat makes Hellotracks different from other field management tools? Q4 · GeneralWhere is Hellotracks based? Q5 · GeneralCan I try Hellotracks before committing? Q6 · GeneralWhat languages does Hellotracks support? Q7 · Platform & FeaturesWhat does Hellotracks include? Q8 · Platform & FeaturesIs there a web dashboard and a mobile app? Q9 · Platform & FeaturesWhat are the user roles in Hellotracks? Q10 · Platform & FeaturesCan workers see their own data? Q11 · Platform & FeaturesDoes Hellotracks work offline or in areas with no connectivity? Q12 · Platform & FeaturesCan I customize jobs and forms? Q13 · Platform & FeaturesDoes Hellotracks support SSO (Single Sign-On)? Q14 · Platform & FeaturesDoes Hellotracks have an AI assistant? Q15 · Live TrackingHow live is the live tracking? Q16 · Live TrackingDoes tracking require specific hardware or devices? Q17 · Live TrackingDoes tracking run in the background when the app is not open? Q18 · Live TrackingCan I see location history, not just live position? Q19 · Live TrackingCan I track vehicles as well as people on foot? Q20 · Dispatching & JobsHow does job dispatching work in Hellotracks? Q21 · Dispatching & JobsCan I reassign jobs mid-day? Q22 · Dispatching & JobsWhat happens to jobs that aren't completed in a day? Q23 · Dispatching & JobsCan I create recurring routes and schedules? Q24 · Dispatching & JobsCan workers capture proof of service on the mobile app? Q25 · Dispatching & JobsCan clients receive automatic notifications when a worker is on the way? Q26 · Dispatching & JobsCan I group jobs or organize them by team, zone, or type? Q27 · Route OptimizationDoes Hellotracks optimize routes? Q28 · Route OptimizationDoes job priority affect route optimization? Q29 · Route OptimizationCan the system find the best worker to assign to an urgent job? Q30 · Route OptimizationCan workers optimize their own routes on the go? Q31 · Geofencing & PlacesWhat is a geofence in Hellotracks? Q32 · Geofencing & PlacesHow small can a geofence be? Q33 · Geofencing & PlacesHow does Hellotracks prevent false check-ins? Q34 · Geofencing & PlacesCan I receive alerts when a worker enters or exits a zone? Q35 · Geofencing & PlacesCan I import polygon zones from a KML file? Q36 · Reports & AnalyticsWhat kinds of reports does Hellotracks generate? Q37 · Reports & AnalyticsCan I schedule reports to be sent automatically? Q38 · Reports & AnalyticsCan I track individual worker performance over time? Q39 · Integrations & APIWhat integrations does Hellotracks support? Q40 · Integrations & APIIs the API available during the free trial? Q41 · Integrations & APIDo you have a reseller or partner program? Q42 · Setup & OnboardingHow quickly can I get Hellotracks up and running? Q43 · Setup & OnboardingHow do I add team members? Q44 · Setup & OnboardingWhat if a worker gets a new phone? Will they lose their data? Q45 · Setup & OnboardingIs there training or onboarding support available? Q46 · Setup & OnboardingWhat if I forget my password or lose access to my account? Q47 · Pricing & PlansHow much does Hellotracks cost? Q48 · Pricing & PlansWhat counts as a "user" for billing purposes? Q49 · Pricing & PlansAre there volume discounts for larger teams? Q50 · Pricing & PlansDo you offer discounts for nonprofits or NGOs? Q51 · Pricing & PlansCan I start on a monthly plan and switch to annual later? Q52 · Pricing & PlansDo I need to choose a specific mobile carrier? Q53 · Privacy & SecurityIs Hellotracks GDPR compliant? Q54 · Privacy & SecurityCan tracking be restricted to working hours only? Q55 · Privacy & SecurityWhere is Hellotracks data stored? Q56 · Privacy & SecurityIs Hellotracks designed for employee surveillance? Q57 · Privacy & SecurityIs Hellotracks HIPAA compliant? Q58 · SupportHow do I get support? Q59 · SupportWhat hours is support available? Q60 · SupportDo you offer enterprise or custom SLA agreements? Q61 · SupportWhere can I find documentation and help articles? Q62 · SupportHow do I contact the sales team? ### Deciding on a tool? Read our straight answers to the questions teams ask on calls with us, including when Hellotracks is not the right fit. See all answers → ### Still need help? The FAQ covers the most common product, setup, billing, privacy, and integration questions. For account-specific guidance, talk to the Hellotracks team directly. Chat with us Open help docs ## Questions and answers ### Who is Hellotracks built for? Hellotracks is designed for any business that manages field staff — people who work outside an office. It serves a wide range of industries, including: Field services — HVAC, plumbing, electrical, maintenance, and inspection teams; Healthcare logistics — organ and tissue transport, medical couriers, specimen delivery; Micromobility — bike-share operators managing fleets across cities; Security and patrol services — guard companies tracking routes and check-ins; Construction and public works — crew scheduling and site visits; Property management — maintenance and inspection scheduling If you have people in the field and need visibility, Hellotracks is built for you. ### What makes Hellotracks different from other field management tools? Several things set Hellotracks apart: Same-second live location updates — most competitors update location every few minutes. Hellotracks shows you where your team is right now.; No special hardware required — the platform runs on your team's existing smartphones. There's nothing to install, ship, or configure beyond downloading the app.; Rapid deployment — you can have your team set up and tracked on the same day you sign up. Most customers are operational within hours.; Flexible per-user pricing — you only pay for the users you have. Add or remove team members and billing adjusts automatically.; Built for diverse operations — unlike tools built specifically for tradespeople or fleet management, Hellotracks serves any field operation, from bike-share fleets to medical logistics. ### Where is Hellotracks based? Hellotracks has been a US company since 2015 and serves customers all over the world. Our team and support staff cover multiple time zones — North America, Central Europe, and Asia — so wherever you are, you have access to timely help. ### Can I try Hellotracks before committing? Yes. Hellotracks offers a 30-day free trial with access to all features — no credit card required. You can create as many users as you need, test the API, and run real dispatching workflows during the trial period. You can also use a test email address if you prefer not to set up your official business account right away. There are no obligations and no strings attached. ### What languages does Hellotracks support? Hellotracks is available in English, Spanish, and German. The platform also supports both 12-hour (AM/PM) and 24-hour time formats, as well as multiple time zones to ensure accurate timestamps for teams across different regions. ### What does Hellotracks include? Hellotracks is a complete field operations platform. Core features include: Live location tracking — same-second GPS updates on a live map; Job dispatching — create, assign, and manage jobs from a web dashboard or mobile app; Route optimization — optimize routes with up to 100 stops, factoring in distance, time windows, skills, and working hours; Geofencing — set up places and zones; the system automatically records arrivals and departures; Automated time recording — on-site time is captured without any manual input from field staff; Timesheets — clock in/out records are available for export and reporting; Proof of service — capture photos, signatures, and custom form responses per job; ETA notifications — automatically notify clients when a worker is on their way; Reports and analytics — mileage, idle time, job performance, heatmaps, and custom reports; API and integrations — connect Hellotracks to your existing tools via API or webhooks. Hellotracks also offers ready-to-use integrations with Slack, Google Calendar, HubSpot, monday.com, Salesforce, Zapier, and n8n. ### Is there a web dashboard and a mobile app? Yes. Hellotracks has two sides: Web dashboard — accessible from any browser on any device. Administrators and operators use this to track teams live, create and dispatch jobs, manage routes, and pull reports.; Mobile app — available for Android and iOS. Field workers use the app to receive jobs, follow their route, capture photos and signatures, and share their location. Operators can also use the mobile app to manage tasks in the field. Once the mobile app is installed and the correct location permissions are set, tracking happens automatically in the background — no manual check-ins required from field staff. ### What are the user roles in Hellotracks? There are three roles in Hellotracks: Administrator — full access to account settings, user management, billing, and all features. Administrators are not trackable by the rest of the team.; Operator — access to both the web dashboard and the mobile app. Operators can create and dispatch jobs, manage routes, and perform field activities. They can be tracked during working hours.; Worker — mobile app only. Workers share their live location, receive and complete jobs, and submit form responses. They can see their own location history and timeline. One account can have multiple Administrators, Operators, and Workers. You can adjust roles at any time from the web dashboard. ### Can workers see their own data? Yes. Hellotracks is designed to be transparent — not just for managers but for field staff too. Workers can view their own location history, timeline, and assigned jobs directly in the mobile app. You can also configure the system to automatically send workers a copy of their own activity report, so they always know what's been recorded about their workday. This helps build trust and reduces disputes over time or mileage. ### Does Hellotracks work offline or in areas with no connectivity? Yes. If a field worker enters an area without cell coverage, Hellotracks persists all GPS data on the device. The moment connectivity is restored, all location history, timestamps, and activity data automatically sync to the platform. The only difference during offline periods is that live tracking won't update in real time on the dashboard — but no data is lost, and the complete location history for that period becomes available as soon as the device reconnects. ### Can I customize jobs and forms? Yes, extensively. You can create custom fields on jobs — open text boxes, dropdowns, checkboxes, numeric inputs, photo uploads, and signature captures. These can be set up in any language, so the keyboard on a worker's phone adjusts to the expected input type. You can also create job types (for example: installation, maintenance, inspection) to better organize and filter your data. Every custom response is stored per job and available for reporting. ### Does Hellotracks support SSO (Single Sign-On)? Yes. Hellotracks supports SSO via Microsoft Azure (Entra ID) and Okta. For organizations using Microsoft Intune for mobile device management, Hellotracks can be configured to enable Enterprise SSO on managed iOS and Android devices, allowing workers to sign in automatically without a separate username and password. ### Does Hellotracks have an AI assistant? Yes. Hellotracks includes two AI assistants: Platform assistant — helps you navigate features, find answers in the help center, and understand how the platform works.; Dispatch assistant — learns how your team works over time and can handle routine dispatching for you. For example, you can say "create a job for Property A and assign it to Technician 2" and the system will do it — getting smarter and faster the more you use it. ### How live is the live tracking? Hellotracks updates location in real time — down to the same second. Unlike many GPS tools that refresh every few minutes, Hellotracks shows you where your team is right now. You can hover over any location dot on the live map to confirm the exact timestamp of the last GPS point. This matters most when you need to make fast dispatching decisions, respond to incidents, or verify proof of service at a specific time. ### Does tracking require specific hardware or devices? No. Hellotracks runs on any Android or iOS smartphone — no special hardware, OBD dongles, or dedicated devices required. Your team simply downloads the Hellotracks app, logs in, and tracking begins. If you're evaluating devices for field deployment and want advice on which models provide the most accurate GPS performance, the Hellotracks team can help you assess options. ### Does tracking run in the background when the app is not open? Yes. Once the app is installed and location permissions are set to "Always" or "All the time", Hellotracks tracks in the background without the worker needing to keep the app open. This is required for geofence check-ins and continuous location history to work correctly. The web dashboard shows each device's status — including whether location permissions are correctly configured — so managers can quickly identify any devices that need attention. ### Can I see location history, not just live position? Yes. Hellotracks records a complete timeline for every worker — trips, stops, check-ins, and check-outs — with accurate timestamps. You can review any worker's day in detail: where they went, how long they spent at each location, and what time they arrived and departed. This history is available through the web dashboard and can be exported for reporting, auditing, or client billing. ### Can I track vehicles as well as people on foot? Yes. Hellotracks tracks whatever carries the smartphone — whether that's a field worker walking between sites, a technician in a van, a courier on a bike, or a security guard on patrol. The platform works equally well for on-foot and vehicle-based operations, and many businesses use it for a mix of both. ### How does job dispatching work in Hellotracks? Jobs are created in the web dashboard or mobile app with a location, title, date, contact details, notes, and any custom fields your team needs. Once created, you can: Manually assign a job to a specific team member by dragging and dropping it to their board; Auto-assign by asking the system to find the best available worker based on proximity, availability, skills, and schedule; Bulk import jobs from a CSV or Excel file — useful when syncing from a CRM or external system; Use our APIs or integrations to create jobs in Hellotracks. Workers receive new job notifications on their mobile app. You can monitor job status in real time from the dispatch view, and reassign or edit jobs at any point during the day. ### Can I reassign jobs mid-day? Yes, at any time. If a worker finishes their jobs early and has capacity, you can drag and drop additional jobs from another team member's board or the unassigned queue directly to them. You can also reassign by opening the job and updating the assigned user — the change is instant and the worker receives an update on their app. ### What happens to jobs that aren't completed in a day? You can enable carryover on a job, which means it automatically rolls over to the next day if it's not completed. The job stays active and reassigned daily until it's marked as done. This is especially useful for recurring or time-sensitive visits that must be completed regardless of the day. ### Can I create recurring routes and schedules? Yes. Hellotracks supports recurring routes, which let you assign the same set of stops to a team member on a defined schedule — daily, on specific days of the week, or at custom intervals. Once set up, the route loads automatically for that worker without needing manual daily dispatch. ### Can workers capture proof of service on the mobile app? Yes. For each job, workers can: Upload photos with automatic GPS coordinates, date, and timestamp embedded; Capture client signatures directly in the app; Complete custom forms with answers, selections, or uploaded files; Mark jobs as completed or flag issues All of this data is attached to the job record and available in the web dashboard for reporting, invoicing, or audit purposes. ### Can clients receive automatic notifications when a worker is on the way? Yes. Hellotracks can automatically send ETA notifications to the contact email associated with a job when a worker taps "On the way." The system calculates the estimated arrival time based on current location and sends the notification without any manual steps. You can configure when this notification goes out (for example, 30 minutes before arrival) from the company settings. You can also configure automatic job completion confirmations so clients receive proof of service once a job is marked complete. ### Can I group jobs or organize them by team, zone, or type? Yes. You can organize jobs using job groups, teams, job types, and priority levels (low, normal, high). You can also filter and sort jobs in the dispatch view by any of these fields and bulk-edit multiple jobs at once. This is useful for managing large teams with distinct territories, shift structures, or service types. ### Does Hellotracks optimize routes? Hellotracks includes route optimization that can handle up to 100 stops per route. You can optimize a route in two ways: Optimize Route — orders stops for shortest distance or least driving time; Solve Route — a more advanced mode that takes into account time windows per stop, worker skills, capacity, and working hours schedules to find the best overall assignment Route optimization can be done by a dispatcher from the web dashboard, or workers can optimize their own route on the go from the mobile app if you enable that permission. ### Does job priority affect route optimization? Yes. Jobs marked as high priority are always placed at the top of the optimized route, even if that adds some driving distance. Normal and low priority jobs are sequenced for efficiency. This ensures your most urgent stops are always handled first. ### Can the system find the best worker to assign to an urgent job? Yes. Using the Find Assignee feature, the system evaluates all active workers and returns a best match, a runner-up, and a contender for any unassigned job — based on proximity, availability, working hours, skills, and team assignments. You can review the options and confirm with one click. ### Can workers optimize their own routes on the go? Yes, if you enable that permission for them. Workers can optimize their remaining stops directly from the mobile app, which uses real-time data to recalculate the best order based on current traffic and location. This is useful when things change mid-day — traffic delays, job cancellations, or new urgent stops added to their schedule. ### What is a geofence in Hellotracks? A geofence is a virtual boundary around a physical location. In Hellotracks, geofences are called Places. When a worker's device enters or exits a Place, the system automatically records: Arrival timestamp; Departure timestamp; Total time on site This happens automatically in the background without any action from the worker. You can create thousands of Places — useful for operators managing large numbers of sites, stations, or client locations. ### How small can a geofence be? The minimum geofence radius is 25 meters (approximately 80 feet). The recommended default size for most operations is around 100 meters, which balances accuracy with avoiding false check-ins from nearby roads or adjacent buildings. For larger areas — campuses, zones, or districts — you can draw custom polygons using the Zones feature, which supports irregular shapes beyond simple circles. ### How does Hellotracks prevent false check-ins? You can set a minimum on-site time threshold in company settings. If a worker enters a geofence and leaves before that time elapses (for example, driving past a location), the system records the activity but filters it out of reporting as a false check-in. All raw GPS activity is still stored — only the reporting and visible timeline are filtered — so you never lose underlying data. ### Can I receive alerts when a worker enters or exits a zone? Yes. You can configure alert rules that notify supervisors when a worker arrives or departs from a specific place, stays at a location beyond an expected time, or fails to arrive within a set window. This is especially useful for security patrols, compliance monitoring, and time-sensitive service visits. ### Can I import polygon zones from a KML file? Yes. If you have existing polygons in a KML file or similar format, contact support@hellotracks.com with your username and file, and the team will assist with importing them into your account. ### What kinds of reports does Hellotracks generate? Hellotracks provides a range of standard and custom reports, including: Mileage reports — total distance driven per worker or vehicle; Timesheet reports — clock-in/out records, on-site time per location; Job performance reports — completion rates, issues flagged, time per job; Travel statistics — speed, trips, stops, driving time; Heatmaps — visualize where your team spends the most time; Idle time reports — identify inefficiencies in daily workflows; Custom form responses — export field data captured by workers per job Reports can be exported in PDF or XLSX format. ### Can I schedule reports to be sent automatically? Yes. Recurring reports can be scheduled to generate and send automatically on a daily, weekly, or bi-weekly basis. You select the report type, the team members or places to include, the time frame, and the recipients — then the system handles the rest without any manual effort. ### Can I track individual worker performance over time? Yes. The Statistics section gives you a performance overview per team member, including total jobs assigned, completion rate, issue rate, engagement rate, on-site time, and travel stats. You can apply date filters and select individual members or the full team. This helps you identify top performers, spot bottlenecks, and make better staffing decisions. ### What integrations does Hellotracks support? Hellotracks offers several integration options: REST API — the most powerful option. Create, update, and manage jobs programmatically. Sync Hellotracks with your CRM, work order system, or any other tool. API credentials and documentation are available from the first day of your trial.; Webhooks — receive real-time push notifications when jobs are created, updated, completed, archived, or deleted. Connect Hellotracks events to any external system instantly.; Slack — native integration for team notifications and updates; Google Calendar — sync job schedules with your team's calendar; CSV/Excel import — bulk import jobs from spreadsheets for teams not yet ready for full API integration; n8n — Connect Hellotracks to any tool in your stack using n8n’s visual workflow builder. Automate job creation, dispatch, notifications, and reporting without writing a single line of code.; HubSpot — link your Service Hub to Hellotracks and transform tickets into dispatched field jobs. Real-time updates via webhooks sync core ticket data, while mapped custom properties are kept in reconcile sync.; Salesforce — connect Salesforce to Hellotracks via OAuth. Your Salesforce Cases are transformed into dispatched field jobs, with real-time updates via inbound webhooks and a reconcile sync to ensure all data remains consistent across platforms.; Zapier — Connect Hellotracks to your existing software stack using Zapier’s automation platform. Build custom workflows to sync data and automate routine field tasks in minutes, with no coding required.; monday.com — Connect your monday.com workflows to Hellotracks and turn project items into coordinated field operations — view all active jobs live from within your board. ### Is the API available during the free trial? Yes. API credentials and documentation are available as soon as you sign up for the 30-day free trial. You can start testing integrations, creating jobs via API, and exploring webhooks from day one — no paid subscription required to access the API during the trial period. ### Do you have a reseller or partner program? Yes. Contact sales@hellotracks.com to learn about reseller and partner arrangements. Or visit the sites below: https://hellotracks.com/en/reseller/; https://hellotracks.com/en/affiliate/ ### How quickly can I get Hellotracks up and running? Very quickly. Most teams are operational within a few hours of signing up. The basic setup involves three steps: Create your account and add your team members (via email invitation, username/password, or invite code); Have field workers download the app and log in; Enable background location permissions on their devices Once those steps are done, you can see your team on the live map, start creating and dispatching jobs, and set up your first places and geofences. There's no hardware to configure, no lengthy training process, and no implementation project. ### How do I add team members? There are several ways to add members: Email invitation — enter the member's email address and they receive instructions to install the app and finish setting up their account; Username + password — create credentials internally and share them with the worker directly; Invite code — generate a code and share it via any messaging app. Workers sign up in the mobile app with the code and join as Workers automatically.; API — for large or high-turnover teams, create and manage users programmatically; SSO — for organizations using Microsoft Azure or Okta, users can be provisioned through your identity provider ### What if a worker gets a new phone? Will they lose their data? No. All data is stored securely on Hellotracks servers, not on the device. If a worker gets a new phone, they simply re-download the Hellotracks app and log in with their existing credentials. Their full history, settings, and account are restored immediately. ### Is there training or onboarding support available? Yes. During the 30-day trial, you have access to the Hellotracks support team — including the option to schedule a setup session focused on configuring your account to match your specific workflows. The platform also includes an in-app help center with articles, video guides, and an AI assistant to help you find answers fast. For enterprise accounts, custom training and SLA agreements are available. ### What if I forget my password or lose access to my account? You can reset your password from the login screen by entering your username or email address. A reset link will be sent to your email. If you don't receive it within a few minutes, check your spam folder — or contact support@hellotracks.com for help. If you've forgotten both your email and password, the support team can assist you after verifying your identity. ### How much does Hellotracks cost? Hellotracks pricing starts at US$10 per user per month and scales based on the features you need. The Dispatch subscription — which includes job creation, route optimization, reporting, and auto-dispatch — is priced at US$15 per user per month on a monthly plan. Annual billing is available at a discount (approximately $12.50 per user per month, saving 17%). There are no setup fees and no hidden costs. ### What counts as a "user" for billing purposes? A user is any account created in your Hellotracks company — regardless of role (Administrator, Operator, or Worker). Billing is prorated, so if you add a user mid-month, you only pay for the days they were active. If you delete a user, you stop being charged from that point. You are never locked into paying for users you no longer need. ### Are there volume discounts for larger teams? Yes. Volume discounts are available for accounts with larger teams. Contact the Hellotracks sales team to discuss pricing for your specific headcount and usage. Annual billing also qualifies for approximately 17% off the monthly rate. ### Do you offer discounts for nonprofits or NGOs? Yes. Hellotracks offers nonprofit pricing. Contact support@hellotracks.com directly to discuss your organization's specific needs, project length, and team size, and the team will provide a custom quote. ### Can I start on a monthly plan and switch to annual later? Yes. Many customers start on a monthly plan to pilot Hellotracks with a smaller group, then move to annual billing once they've confirmed the fit and have a clearer sense of their team size. Switching plans is straightforward — contact the team whenever you're ready. ### Do I need to choose a specific mobile carrier? No. Hellotracks works with any carrier and on any data plan. Your team uses their existing smartphones and mobile data — there are no carrier restrictions or additional connectivity costs from Hellotracks. ### Is Hellotracks GDPR compliant? Yes. Hellotracks is GDPR compliant and serves customers across the European Union. For organizations operating in countries with specific data protection laws (such as Italy's strict employee monitoring regulations), the Hellotracks team can help you define the appropriate scope and configuration for tracking — ensuring it is limited to clear, justifiable purposes such as safety, scheduling, and accountability. Geofencing and zone-based tracking can be configured to operate only during working hours, which supports GDPR and union compliance requirements. ### Can tracking be restricted to working hours only? Yes. Hellotracks allows you to define working hour schedules for each team member. Tracking and geofence check-ins only operate within those defined hours, which means workers are not monitored during personal time. This is an important feature for organizations that need to comply with labor regulations or union agreements around employee privacy. ### Where is Hellotracks data stored? Hellotracks infrastructure runs on managed cloud and dedicated server infrastructure in Germany. Data is stored securely and backed up on Hellotracks-managed servers. ### Is Hellotracks designed for employee surveillance? No. Hellotracks is an operational tool, not a surveillance platform. Workers have full access to their own location history and timeline — the same data their manager sees. This transparency is intentional: Hellotracks helps teams coordinate better, not monitor employees covertly. You can also configure the system to send workers an automatic copy of their daily activity report, so they always know what's been recorded. ### Is Hellotracks HIPAA compliant? Yes. Hellotracks is HIPAA compliant, and we sign a Business Associate Agreement (BAA) with you. Send your own BAA to support@hellotracks.com, or ask for ours. Organ procurement organizations and healthcare logistics providers across the United States already use Hellotracks. Live tracking, timestamped proof of pickup and delivery, and chain-of-custody records support time-critical healthcare transport. ### How do I get support? Hellotracks provides support through several channels: In-app help center — searchable articles and video guides available directly from the web dashboard; AI assistant — instant answers to platform questions, available inside the app; Live chat — chat support available from the web dashboard; Email — support@hellotracks.com, with responses within 24 business hours (or 1–2 hours for most inquiries) ### What hours is support available? Hellotracks support teams are distributed across multiple time zones — North America, Central Europe, and Asia — so most requests are handled quickly regardless of where you're based. Chat and email support cover standard business hours across these regions, and enterprise customers can negotiate custom SLAs with defined response times. ### Do you offer enterprise or custom SLA agreements? Yes. For enterprise customers, Hellotracks can provide a custom SLA covering uptime commitments, response times, escalation paths, and dedicated support arrangements. Contact sales@hellotracks.com to discuss your requirements. ### Where can I find documentation and help articles? The Hellotracks help center is accessible from the web dashboard — look for the Help option in the main menu. It includes step-by-step guides for every feature, video walkthroughs for common workflows, and articles updated regularly as new features are released. You can also reach the in-app AI assistant from the same menu for instant, conversational answers. ### How do I contact the sales team? You can reach the Hellotracks sales team at sales@hellotracks.com for questions about pricing, volume discounts, enterprise agreements, reseller partnerships, or custom deployment requirements. --- # Mobile Forms for Field Teams | Hellotracks Source: https://hellotracks.com/en/forms/ Hellotracks Forms ## Ask the field. Get it back in writing. Build a form in the web dashboard. Your team fills it in on their phone, at the job or at the place. The answers land back in the dashboard with who, when, and where. Create a free account Try a live demo No hardware · No credit card · Free for 30 days What you draw is what they see. The form builder is a phone. You add a field, and it shows up on the screen exactly the way your team will see it. No settings pages. No surprises in the field. ### One form. Three screens. #### Build it in the dashboard Add fields, name them, mark the important ones as required. Then link the form to a job or to a place. #### Fill it in on the phone Your team opens the form from the job or the place. Photos come straight from the camera. Drafts save themselves. #### Read it in the dashboard Every submission shows up with the date, who sent it, and how complete it is. Open one to see every answer and every photo. Android iOS The same form, native on both. No web view. ### Nine kinds of fields. Enough for inspections, service reports, and proof of delivery. Not so many that your team gets lost. Unit #### Section Splits a long form into parts. Serial numberHX-2291 #### Text One line. A name, a serial number. NotesGasket replaced. Unit running normally. #### Paragraph Room for notes. Meter reading10482 #### Number Whole numbers. Meter readings, item counts. Pressure (bar)2.4 #### Decimal Measurements with a decimal point. Leak found #### Checkbox Yes or no. Condition *GoodFairPoor #### Multiple choice Pick one. Up to seven show as buttons. ModelSeries 400 #### Dropdown Pick one from a long list. Searchable. Photos+ #### Image Take a photo or pick from the gallery. As many as you need. Any field can be required. The app won't send the form until it's filled in. ### Where your team finds it Linked Forms #### On a job Link a form to a job. It appears inside the job on the phone, under Linked Forms. Once it's sent, it turns green. Forms #### At a place Link a form to a customer site. Anyone who opens that place on the phone can fill it in. Save your set as the default for every new place. Form on job completion #### When a job is done A short completion form with text, numbers, and checkboxes. Plus photos and a signature. Required fields have to be filled in before the job can be closed. Every answer has a context ### Who. When. Where. Which job. A submission is more than answers. It carries the team member who sent it, the time, the GPS position at that moment, and the job or place it belongs to. Nobody types that in. It's just there. No signal at the site? The form opens anyway, the draft saves itself, and the submission goes out when the phone is back online. ### Read it. Share it. Export it. Answers are only useful if the office can get at them. #### Field by field Open any submission to see every answer and every photo, in the order you built the form. #### A page you can send Every submission has a printable page. Send it to the customer or keep it on file. #### CSV or Excel Export a form's answers as a spreadsheet. One row per submission, up to 120 days at a time. #### Inside the job The job's Responses tab collects its submitted forms, the photos, and the signature in one place. Sister product ### Don't want to type? Say it. Voiz Report is a separate app from the same team. Speak your report, and it fills in the fields. It connects to your Hellotracks workflows. Try Voiz Report Separate product · Same team · Connects via webhooks ### Common questions Does it work without internet? Yes. The form opens, the draft saves on the phone, and the submission is sent as soon as the phone is back online. Can a form include photos? Yes. An Image field takes photos from the camera or the gallery, several per field. They show up in the dashboard as thumbnails you can open. Can someone send the same form twice? Yes. A submission is final and can't be edited afterwards, but the same form can be sent again, for example once per unit. Can I make a field required? Yes, any field except a checkbox. The app asks for it before it sends the form. Where do signatures go? Signatures are captured when a job is completed, together with photos and the completion form. They show in the job's Responses tab in the dashboard. Can I export the answers? Yes. As CSV or Excel from the Reports page, one form at a time. Can my team fill in forms on a computer? Yes. Forms can also be filled in and submitted from the web dashboard. ### Try it on your next inspection. Build a form in five minutes. Send it to one phone. Watch the answers come back. Create a free account Free for 30 days. No credit card. No hardware. --- # Field Alerts and Notifications | Hellotracks Source: https://hellotracks.com/en/alerts/ Hellotracks Alerts ## Stop watching the map. Write a rule in plain words: who, what, where, when. Hellotracks watches the field for you and tells you when something happens, or doesn't. Create a free account Try a live demo No hardware · No credit card · Free for 30 days A rule reads like a sentence. Ana doesn't check in at Depot North between 08:00 and 18:00, Monday to Friday. That's the whole rule. You pick each part from a list, and Hellotracks does the watching. ### Three rules people write on day one. #### Somebody didn't show The window closes, no check-in at the site. You hear about it while there's still time to send someone else. #### Somebody stopped too long A van hasn't moved for an hour. Maybe lunch, maybe a breakdown. Now you know to ask. #### A phone went dark No signal from a device for two hours. Hellotracks pings it first, then tells you. ### Ten things it can watch for. Every rule starts with one of these. Presence, movement, connection, zones, and battery. checks in Someone arrives at a place, or anywhere. checks out Someone leaves a place. doesn't check in until alert time ends The time window ends and nobody arrived. doesn't check out until alert time ends The time window ends and nobody left. Exceeds stationary time Stationary for 10 minutes to 3 hours. You pick. No connection to device No signal from the phone for 10 minutes to 3 hours. Enters Zone Someone enters a zone you drew on the map. Leaving Zone Someone leaves that zone. Enters Danger Zone Someone enters a zone marked as dangerous. The worker gets a message too. Battery Low A phone drops to 20% and isn't charging. The worker gets a message too. Two can be chained. "Checks in, and doesn't check out within 1h" catches the visit that never finished. How it watches ### Instant when it can be. Every minute when it can't. Arrivals and departures fire the moment the phone checks in or out. Missed visits, long stops, lost connections, and low batteries are checked every minute, for every person the rule covers. It won't nag. A scheduled rule fires once per person per day, and only fires again once the situation has cleared. A lost-connection rule pings the phone quietly first, halfway through the window, before it tells you. ### Where it lands Every alert is written to the dashboard. The rest is up to you. #### DashboardAlways on The Alerts page lists every rule with how often it fired, and every alert with date, type, and message. A badge on the menu counts the new ones. The Live page shows the last 24 hours in its activity feed. #### Email As many addresses as you like, per rule. Subject is the rule name and the place. The body is the alert, nothing else. #### Slack Connect Slack once under Integrations, then paste a channel ID into any rule. #### Webhook One Alert Triggered webhook for the whole account. It carries the rule, the person, the place or zone, and the check type. #### The worker's phone Danger zone and low battery send a message straight to the person, in your words. Every other alert goes to the office, not the field. ### Every alert is on the record. Rules show how often they fired, and what fired in the last 24 hours. The alerts report exports every triggered alert with type, place, and time. Alerts reportEvery triggered alert with type, place and time. ### Common questions Can a rule apply to just some people? Yes. Pick individual members, or one team. A rule without anyone in it doesn't fire. Can it run only during working hours? Yes. Every rule has weekdays and a time window. Switch off 24H and set, for example, 08:00 to 18:00. Can it catch a missed visit? Yes. "Doesn't check in until alert time ends" fires when the window closes without a check-in at the place you chose. Does the worker know an alert fired? Only for danger zone and low battery, which send them a message you write. Everything else goes to the dashboard, email, Slack, or your webhook. Does it alert on speeding? No. Hellotracks alerts are about presence and connection: arrivals, departures, stops, zones, signal, and battery. Can it send a text message? Not today. Alerts go to the dashboard, email, Slack, and webhooks. Can I export the alerts? Yes. The Alerts report on the Reports page exports every triggered alert with type, place, and time. ### Write the first rule tonight. Pick one site you worry about. Set a window. See what shows up tomorrow morning. Create a free account Free for 30 days. No credit card. No hardware. --- # Field Reports and Statistics | Hellotracks Source: https://hellotracks.com/en/reports-and-statistics/ Reports & Statistics ## The day in the field, written down. Every trip, stop, check-in and job is recorded as it happens. Pick a report, pick the days, and the file is ready in a minute. Or open Statistics and read the numbers without exporting anything. Create a free account Try a live demo No hardware · No credit card · Free for 30 days Nobody types anything in. The phones record trips, stops, check-ins and jobs on their own. A report is just that record, sorted the way you asked for it. No timesheets to collect, no mileage to reconstruct on a Friday afternoon. ### Eighteen reports. Each one answers a question. Every card in the dashboard is one question you'd otherwise ask by phone. Pick the people, pick the days, pick the format. #### Jobs Every job with times, location and worker input. XLSX · CSV · PDF · GeoJSON #### Day route What one worker completed on a day, in order. XLSX · CSV · PDF · GeoJSON #### Mileage Report Distance driven per trip, for expenses and tax. XLSX #### Timesheet Clock-in and clock-out hours, ready for payroll. XLSX · PDFMax 120 days #### Check-ins Check-ins and check-outs at your places. XLSX · CSV · PDF · GeoJSON #### Place on-site times Time spent at each place, grouped by place. XLSX · CSV · PDF · GeoJSON #### On-site times of your team Time spent at places, grouped by team member. XLSX · PDFMax 120 days #### Stops Every stop with location and how long it lasted. XLSX · CSV · PDF · GeoJSONMax 120 days #### Alerts Every triggered alert with type, place and time. XLSX · CSV · PDF · GeoJSON #### Export Form Submissions Answers from one form, as rows you can filter. XLSX · CSVMax 120 days #### Statistics Report Headline numbers summarised across the period. XLSX · CSV · PDF · GeoJSON #### Time Allocation Report Where a team member's hours actually went. XLSX · PDFMax 14 days #### Worksheet Travel time versus time on site, per worker. XLSX · CSV · PDF · GeoJSONMax 14 days #### Timeline Report A minute-by-minute view of a worker's day. XLSX · CSVMax 14 days #### Activities Report An audit trail of what changed, and who changed it. XLSX · CSV · PDF · GeoJSONMax 30 days #### GPX Raw trip traces as GPX files for other tools. ZIPMax 120 days #### Export Places Your full place list with addresses and details. XLSX · CSV · PDF · GeoJSONNo date range #### Export Members Your full team list with roles and contact details. XLSX · CSV · PDF · GeoJSONNo date range Recurring reports ### Set it once. It arrives every Monday. Any report can run on a schedule: daily, weekly, or every two weeks, on the weekdays you choose. It runs just after midnight in your time zone. A weekly report covers the past seven days, a daily one covers yesterday. The people you pick get a message with the download link. The file also lands in Recent files, marked Recurring, so nobody has to forward anything. Statistics ### Read the numbers without exporting anything. Statistics is a page, not a file. Pick a date range and the people, and the dashboard shows the headline numbers, the charts, and a scorecard per team member. Five views: Overview, Timesheet, Movement, Site & travel, and Jobs. Everything you see there is also available as a file. The Statistics Report exports the same numbers for the same period. ### Two views that are always current. #### Timesheet Your team clocks in and out with the Active switch in the app. The Timesheet page shows the hours per person and per day, with a total, and you can add or fix an entry by hand. #### Activity Log Every check-in, trip, job update and system event in one searchable list: who, when, what. For audits, disputes, and the question "what happened on Tuesday?" Formats ### Files that land where they're needed. Excel for payroll and expenses. CSV for accounting software. PDF for the customer or the file cabinet. GeoJSON and GPX for the map tools. You pick the format when you run the report, and columns can be chosen and renamed before the file is built. Every file stays in Recent files with its date, name, type, who created it, and size. Open it again any time, or run the same report again with one click. ### Common questions Can I run a report right now? Yes. Open Reports, pick a card, choose the people and the days, pick a format and press Run. The file is ready in a minute and appears under Recent files. Can a report run on a schedule? Yes. Daily, weekly, or every two weeks, on the weekdays you choose. It runs just after midnight in your time zone. Form exports are the one report that can't be scheduled yet. Who gets a scheduled report? The people you pick when you set it up. Each of them gets a message with the download link, and the file is kept in Recent files, marked Recurring. Which file formats are there? Most reports come as XLSX, CSV, PDF or GeoJSON. Mileage is XLSX. Timesheet and on-site times are XLSX or PDF. GPX comes as a ZIP of trip files. How far back can a report go? Jobs, mileage, check-ins and alerts go back as far as you like. The heavier ones, like timesheet, stops and form exports, take up to 120 days per file. Timeline and worksheet take 14 days. Can I choose the columns? Yes. Before you run a report you can pick which columns to include and rename them. The dashboard remembers your last settings. Do I need a file to see the numbers? No. Statistics shows them on the page for any date range and any set of people. The Statistics Report exports the same numbers when you need a file. Where do the timesheet hours come from? From the Active switch in the mobile app. Clock in, clock out. The Timesheet page shows the hours, and you can add or correct an entry by hand. ### Run your first report tonight. Install the app on one phone today. Tomorrow morning, run the mileage report for yesterday. Create a free account Free for 30 days. No credit card. No hardware. --- # Employee Timesheets for Field Teams | Hellotracks Source: https://hellotracks.com/en/timesheet/ Hellotracks Timesheets ## Clocking in is flipping a switch. Your team turns Active on when the day starts and off when it ends. Each flip is a clock-in or a clock-out, with the time and the place. The timesheet writes itself in the web dashboard. Create a free account Try a live demo No hardware · No credit card · Free for 30 days No clocking app. Nothing to forget. The switch your team already uses to start tracking is the clock. On means in. Off means out. There is no second app, no code to type, and nothing new to learn on day one. ### One switch. Three screens. #### Flip the switch Your team taps Active when work starts and taps it off when work ends. Outside working hours the app shows Off-duty and locating stays off. #### See the day Pick a date in the dashboard. Every clock-in and clock-out is there, per person, with the hours worked and a total for the day. #### Export for payroll One report, PDF or Excel, for any people and any date range. Hours, breaks, totals, and a line to sign. The same switch on both. Left: on the clock. Right: outside working hours. Android iOS ### What a day looks like. Each row is one stretch of work. Two badges, a bar against eight hours, and the total on the right. #### A forgotten clock-out shows as a dash The row stays visible with no duration, so you see it before payroll does. Open it, set the time, done. #### Fix a time Edit the clock-in or clock-out on any row. A PIN confirms the change. #### Add an entry Pick the person and the times. An entry with only a clock-in is fine when the end isn't known yet. #### Split shifts are fine Morning and afternoon become two rows. Both count toward the day's total. ### Tracking follows the schedule. Set working hours once. Locating runs inside them and stops outside them. #### One schedule for the team A weekly schedule for everyone. Give one person their own hours when they differ. #### Days off and exceptions A day off, a late start, a Saturday shift. Set it for the date and the schedule adapts. #### Your team can set their own Turn it on and workers edit their weekly schedule and days off in the app. Their hours, their phone. #### Running late? Add time Off-duty shows today's hours and a button to add extra time. No call to the office needed. Every clock-in has a place ### The time, and where it happened. When someone flips the switch, Hellotracks records the moment and the position. If they are standing inside a customer site or a zone, they are checked in there at the same time. Nobody types a thing. The office sees it too. A notification when someone goes active, the entry in their day's timeline, and a webhook if your other tools want to know. ### Check it. Sign it. Send it. The numbers payroll asks for, without a spreadsheet afternoon. #### Team patterns Clocked days, average clock-in and clock-out, missing clock-outs, all per person in Statistics. #### A timesheet you can sign The PDF lists each day with hours worked, breaks, and notes, then totals, then signature lines for the worker and the manager. #### Or a spreadsheet The same data as Excel, one row per day, for whatever payroll tool you use. #### Every week, on its own Schedule the report and it lands in your inbox. Up to 120 days per report. ### Common questions Do workers need a separate clock-in app? No. The Active switch in the Hellotracks app is the clock. Switching on records a clock-in, switching off records a clock-out. What if someone forgets to clock out? The row shows a dash instead of a clock-out and no duration. You can set the time in the dashboard, confirmed by PIN. Statistics also counts missing clock-outs per person. Can I add hours by hand? Yes. Pick the person and the times, confirm with your PIN. You can also change or delete any entry. Does it guess working time from GPS? No. A clock-in is an explicit action on the phone. Hellotracks records the position at that moment, but it never invents hours from movement. Does tracking run outside working hours? No. Outside the schedule the app shows Off-duty and locating is off. A worker can add extra time for today when a day runs long. Can someone clock in twice in one day? Yes. Each stretch becomes its own row, and all complete rows add up to the day's total. Which formats can I export? PDF, with signature lines, or Excel. Choose the people and a date range of up to 120 days, or schedule it as a recurring report. Answers ### Questions people ask us - Can GPS tracking replace timesheets and mileage logs? - What if my field team won't use another app? - How do you track field employees without them feeling spied on? - All answers ### Start with one week. Invite the team, set the working hours, and let them flip the switch. Export the first timesheet next Friday. Create a free account Free for 30 days. No credit card. No hardware. --- # Week Planner — See and Balance Your Whole Week | Hellotracks Source: https://hellotracks.com/en/week-planner/ New · Week planner ## See the whole week. Fix it in one move. One board. Every person, every day. You see who's slammed and who's free — and one click gets you a better week to review. Nothing moves until you say so. Get started free See the live demo → It proposes, you decide · Fixed dates never move · No background surprises Bad weeks sneak up on you. One job slips. Another lands on the wrong day. By Thursday, one person is buried and someone else has nothing. On a one-day board you can't see it coming. On the week board, you can't miss it. ### A board that tells the truth #### Meters that count the driving Every cell shows how full that day really is — the work plus the driving between stops. Amber means tight. Red means too much. You see trouble at a glance. #### Drag anything anywhere Another person, another day, or both — one move. The board updates right away, so you see what it did to everyone's week. #### You choose who's on the board 400 people on the team? Show the ten you're planning for. Search, filter by team, put them in your order. #### See repeat visits early Weekly visits that aren't created yet show up as faint ghosts. Click one to make it real. Until then, it doesn't count against anyone's day. Plan my week ### One click. A better week. You decide. When the week looks lopsided, hit Plan week. It finds jobs that can move and days with room — and shows you a plan. 1 #### It works out the week Day by day, it moves flexible jobs into days that have room. Jobs with a fixed date stay exactly where they are. 2 #### It shows every move Each move shows up as a dashed chip on its new day, with a note on where it came from. A bar sums it up: "2 jobs move to a better day · 1 needs review." 3 #### You apply it — or not Apply makes the moves. Discard throws them away. And afterwards, everything can still be adjusted by hand. Jobs with a fixed date never move. Only work you've marked as flexible can change days. It won't reorder anyone's day. That stays yours — and the dispatch board's. ### Three views, one operation Same jobs, same people — three distances. Today #### Dispatch board Up close: each route, stop by stop. This is where you fine-tune a single day. This week #### Week planner Zoomed out: who does what, on which day. This is where you balance the load. Right now #### Co-Dispatch Always on: it catches problems as they happen and suggests the fix. Shape the week, tune the day, and let Co-Dispatch watch the road. #### Fixed dates never move Promised a date? It stays. Only flexible jobs can shift. #### Nothing applies itself A plan is just a proposal until you click Apply. #### No background surprises It only runs when you press the button. That's it. Goes well with ### Then let Co-Dispatch watch the week unfold. You set the week up. Co-Dispatch keeps it on track — catching problems as they happen, and asking before it changes anything. See Co-Dispatch → ### Common questions Will it change dates we promised a customer? No. Jobs with a fixed date never move. And even flexible jobs only move after you click Apply. What about jobs it can't place? It leaves them where they are and marks them "needs review". Nothing gets forced into a bad spot. Does it run on its own in the background? No. It only does something when you open it and press Plan week. ### Stop planning the week in your head Open the Planner tab and the whole week is in front of you. Get started free No hardware · Works with the jobs and people you already track --- # Replays — Cinematic Workday Videos for Field Teams | Hellotracks Source: https://hellotracks.com/en/replays/ New · Replays ## Every workday, a cinematic replay Hellotracks turns each team member's day into a short 3D video — rendered automatically overnight, ready by morning. Review the day in minutes, celebrate the work, and share proof with clients. Create a free account → Try the live demo No hardware · Works on the phones your team already has · Free during beta Watch it fly live A GPS dot tells you where someone was. A replay shows how the day actually went. Routes, stops, jobs, check-ins — compressed into a watchable minute. What used to take an hour of scrubbing location history becomes a coffee-length review, and every day your team works becomes something worth watching. ### One replay, three ways to win For dispatchers & ops #### Review the whole day in minutes Start the morning with yesterday on screen: every route, stop, and job — no scrubbing, no spreadsheets. - Morning digest email with every replay, ready by 7:00 - Spot detours, missed stops, and time drains at a glance - Absence is a signal too: instantly see who wasn't tracked For field workers #### Your day, your highlight reel Each worker automatically gets their own replay every morning — their work, made visible. Pride, not surveillance. - Personal replay delivered as a push notification - Replays only cover clocked-in time — never off-duty - Share your own day: 317 km, 7 stops, done For your clients #### Proof of work you can send One link shows your customer exactly what your team did on site — timestamped, on a map, with your branding. - Branded share pages with your company logo - Settle “were you even there?” disputes with one link - Justify invoices with visible, verifiable work Free during beta ### Morning Replays Enable it once — from then on, every workday renders itself overnight and is waiting for everyone by morning. Overnight #### The day renders itself After the workday ends, each enabled member's day is turned into a cinematic video automatically. 7:00 AM #### Dispatch gets one digest One email with every replay, stats per member, and a heads-up when someone wasn't tracked. 7:02 AM #### Workers get their day Each member receives their own replay — kilometers, stops, and all — right on their phone. Anytime #### Share what matters Any replay becomes a branded share link for clients, managers, or the team channel. ### Up and running in two minutes 1 #### Enable Morning Replays In the web dashboard, open Location → Replays and click “Set up morning replays”. Free during the beta. 2 #### Choose who gets replays Pick members or whole teams, set the morning hour, and decide who gets notified. 3 #### Wake up to your team's day Yesterday renders immediately for everyone you picked — and every workday after that, automatically. #### Clocked-in time only Replays cover the workday, not the person: recording starts at clock-in and ends at clock-out. #### You control sharing Replays stay private to your company until someone with permission creates a share link — revocable anytime. #### Workers see their own day Every worker gets their own replay. Transparency builds trust — nobody is watched behind their back. ### Frequently asked questions What exactly is a replay? A short cinematic 3D video of one team member's workday: the route flown like an aerial shot, with stops, jobs, check-ins and a live clock. It's rendered from the same GPS data you already have in Hellotracks. What about privacy and off-duty time? Replays only cover clocked-in time. Off-duty movement never appears in a replay, workers always see their own videos, and share links are created deliberately — and can be revoked. How much work is it to set up? About two minutes. Enable Morning Replays in the web dashboard, choose members, done — yesterday renders immediately, and every workday after that renders automatically overnight. Can I share replays with customers? Yes — every replay has a branded share page with your logo. Send the link by email or chat; the recipient needs no account and no app. What does it cost? Morning Replays is free during the beta for all Hellotracks customers. On-demand replays and the interactive 3D theater are included in every plan. ### See your team's day like never before Start free, enable Morning Replays in two minutes, and wake up to your team's first replays tomorrow. Create a free account → Free during beta · No hardware · GDPR & HIPAA compliant --- # GPS Tracking Without Hardware — Runs on Your Team's Phones | Hellotracks Source: https://hellotracks.com/en/gps-tracking-without-hardware/ GPS tracking without hardware ## The tracker is already in their pocket. Hellotracks turns the phones your team already carries into a complete field operations system — live map, dispatch, optimized routes, and proof of every visit. No devices to buy, no installers to schedule, no multi-year contract. Get started free See the live demo → Live the same day · $0 in devices · Cancel anytime You see the field live — the same day Most tracking starts with a box. Get a quote. Order devices. Wait for shipping. Book an installer for every vehicle. Sign for three years. Hellotracks skips the box entirely: your team downloads an app, and you see the field live — usually before lunch. ### Two ways to start tracking #### With hardware trackers - Request a quote and wait for the sales call - Order devices and wait for delivery - Book an installation for every vehicle - Sign a contract, often for three years - Go live after a few weeks #### With Hellotracks - Create a free account - Your team downloads the app - You see the field live — the same day That's the whole list. ### What it costs — and what it doesn't Hardware systems charge you twice: once for the devices, and again with a contract that locks you in. With phones, both charges disappear. | Hardware trackers, typically | Hellotracks | Devices | A device for every vehicle, paid up front | $0 — the phones you already own | Installation | An appointment for every vehicle | Downloading an app | Contract | Often three years, hard to exit | Monthly — cancel anytime | Adding a person | Order another device and wait | They download the app | A device breaks | Return shipping, repairs, downtime | Log in on any other phone | If you ever leave | Uninstall and return the hardware | Nothing to send back | See our full pricing → ### Fewer boxes. Not fewer features. Everything a hardware system shows a dispatcher, Hellotracks shows too — because it all comes from the field, not from the box. #### A live map of everyone Same-second location for your whole team, with full history and route replay. #### Dispatch and routes Assign jobs straight from the map, optimize routes, and follow every stop as it happens. #### Proof of every visit Automatic check-ins, forms, photos, and signatures — captured in the same app. #### Places and alerts Geofences around your locations, with alerts when people arrive and leave. The honest part ### Sometimes you do need hardware. If your day depends on engine diagnostics, fuel data, dashcams, or ELD compliance, you need a hardware system — and we'll tell you exactly that. Hellotracks is for tracking people and the work they do: service techs, couriers, guards, inspectors, crews. If that's your operation, the phone wins — on cost, on speed, and on everything your team has to carry. ### Questions we always get Doesn't GPS tracking drain the phone battery? Less than you'd think. The app adapts how it records to movement, so a full workday of tracking uses a modest share of a modern phone's battery. Is a phone as accurate as a dedicated tracker? For tracking people and visits, yes. Phones combine GPS, Wi-Fi, and cell signals and are typically accurate to a few meters — Hellotracks records every second of the route. What about time outside working hours? You decide when tracking is on. Outside the hours you set, nothing is recorded — and everyone can see what is tracked and when. Hellotracks is GDPR and HIPAA compliant. Can I track vehicles and equipment too? Hellotracks tracks people — whoever is in the vehicle. If you need engine data or trackers for unpowered assets, that's a job for hardware, and we'll say so. Answers ### Questions people ask us - Should you track the vehicle or the person? - Hellotracks is much cheaper than other tracking tools. What is the catch? - Does a GPS tracking app drain the battery, use lots of data, or stop without signal? - We already have GPS in our vehicles. Why would we need an app? - All answers ### Start tracking today. Literally. Create a free account, invite your team, and watch the first routes appear this afternoon. You get a full month to try everything. Create a free account Free 30-day trial · No credit card · And, of course, no hardware --- # Get the Hellotracks App: Real-Time Tracking & Routes Source: https://hellotracks.com/en/get/app/ ## Get the app Hellotracks is an all-in-one tracking map: real-time location, route optimization, job schedule, dispatch, and completion progress. Managing work from a computer? Download the Hellotracks desktop app for macOS or Windows. --- # Hellotracks Desktop App for macOS and Windows Source: https://hellotracks.com/en/get/desktop/ Desktop appv1.0 ## Run Hellotracks in a dedicated desktop workspace Download the native Hellotracks desktop app for macOS or Windows. It gives dispatchers and admins a focused workspace for live tracking, dispatching, job planning, and daily operations without browser distractions. Download desktop app Get field staff app Other downloads macOS download Windows download Hellotracks DesktopLive DispatchTrackingRoutesTeam Why desktop ### Built for the people coordinating field work #### A focused workspace Keep Hellotracks open as its own app, separate from browser tabs, bookmarks, and daily web clutter. #### Ready for dispatching Work with live location, job schedules, route planning, and operational updates from a stable desktop surface. #### Better for larger setups Use Hellotracks comfortably across desktop, multi-window, and multi-monitor workflows. How it fits ### Desktop control, mobile execution 01 #### Track the field from the office Dispatchers and managers can keep live maps, jobs, and team activity visible throughout the day. 02 #### Plan and adjust work faster Create jobs, review routes, and react to changes from a desktop environment designed for focused work. 03 #### Pair it with the field staff app Field users continue using the iOS or Android app for live location, job updates, notes, photos, and completion details. Download ### Install Hellotracks Desktop Choose the installer for your computer. The desktop app works with your existing Hellotracks account. macOS downloadmacOS Windows downloadWindows --- # ht-cli | Hellotracks Command Line Automation for Humans and Agents Source: https://hellotracks.com/en/cli/ Hellotracks CLI npm · @hellotracks/ht-cli ## Hellotracks, from your terminal. ht-cli is the official Hellotracks command-line interface. Create jobs, optimize routes, sync places, manage members and webhooks, rotate API keys — from your shell, your CI runner, or an AI coding agent. Output is structured, mutations preview before they run. Install ht-cli Contact Sales ht-cli $ht auth login $ht jobs sync --file work-orders.csv --upsert-by externalId --dry-run $ht routing optimize --account worker-uid --date today --solve $ht webhooks set --event job.updated --url https://ops.example.com/hook ht jobs syncdry-run Plan summary +142 created ~38 updated !2 with warnings Pending mutations +Job · externalId=WO-2891 ~Job · externalId=WO-2718 (address, priority) !Job · externalId=WO-2719 (missing assigneeUsername) Re-run without --dry-run to apply ht resourcesauthjobsplacesmembersroutingwebhooksapikeysprofilesskills For operators & engineers ### Make it a script, not a click. Inspect, create, import, and route work from scripts, terminals, and runbooks. The CLI is shaped for repeatable operations — the kind of work nobody should be clicking through twice. 01 #### Bulk sync without re-keying ht jobs sync --file work-orders.csv --upsert-by externalId --dry-run Pull from spreadsheets, CRMs, ERPs, or dispatch exports. `--dry-run` previews the plan; drop it to apply. Use `--continue-on-error` for resilient runs. 02 #### Optimize routes before dispatch ht routing optimize --account worker-uid --date today --solve Wire it to cron at 06:00. The optimizer solves the day; dispatch starts the morning with a ready plan instead of a backlog. 03 #### Rotate credentials with audit trail ht apikeys create --label nightly-sync --source automation Labeled, sourced keys land in `ht apikeys list`. Revoke the prior one with `ht apikeys revoke --yes`. CI keeps secrets out of shell history via `HELLOTRACKS_API_KEY_FILE`. For AI coding agents ### An agent skill, not a wrapped API. Most APIs hand agents a knife. ht-cli hands them a skill: an installable manifest, structured output, idempotent mutations, and dry-runs as the default verb. Agents reason about what they're about to do — and you keep the safety nets. 01 Install the skillht skills install Drops the Hellotracks `SKILL.md` into both Codex (`~/.codex/skills/hellotracks/`) and Claude Code (`~/.claude/skills/hellotracks/`). Agents discover the whole command surface without being trained on it. 02 Structured, parseable output--output json | yaml | csv | ndjson Every command supports stable machine-readable output. `--fields a,b,c` projects, `--sort -date` orders. Agents parse — they never screen-scrape. 03 Safe by default--dry-run · --profile prod · --confirm-profile prod Mutations preview before they run. Profiles isolate environments. `--confirm-profile` is a hard guard against the wrong tenant. Agents preview, then commit — not the other way around. Real workflows ### What teams ship with ht-cli in the first week. Not aspirational. These are the patterns platform engineers and dispatch leaders wire up the day they install the CLI. 01 #### CRM / work-orders feed dispatch nightly A scheduled `ht jobs sync --upsert-by externalId` pulls open work-orders, creates or updates the matching jobs, and routes them to the right team — by externalId, so reruns are idempotent. 02 #### Routes are solved before sunrise A 06:00 cron call to `ht routing optimize --account --date today --solve` hands dispatch a clean plan. No first-thing-in-the-morning routing scramble. 03 #### Webhooks fan out every job event `ht webhooks set --event job.updated --url …` wires Hellotracks into billing, reporting, customer comms, Slack — configured once, listed with `ht webhooks list`, audited cleanly. 04 #### API keys rotate on schedule Weekly CI runs `ht apikeys create --label weekly --source github-actions`, swaps the secret in the vault, then `ht apikeys revoke --yes`. Labels and sources make auditors happy. 05 #### Members & places stay in lockstep HR pushes workforce.yaml; asset systems push customers.ndjson. `ht members sync --upsert-by username` and `ht places sync --upsert-by name` reconcile — no drift, no orphaned identities. 06 #### Profile guards keep production safe `ht --profile production --confirm-profile production jobs sync …` fails loudly if the wrong profile is active. `ht profiles doctor` confirms each environment is healthy. Coverage ### Every operational surface, behind one binary. ht-cli is built on the Hellotracks public API. The same primitives that power custom integrations become durable commands — humans, scripts, and agents share the same vocabulary. #### Jobs list · get · create · update · archive · restore · delete · import · sync · export #### Members list · get · create · update · delete · import · sync · export · columns · template #### Places list · get · create · update · import · sync · export · columns · template #### Routing optimize · --solve · --account · --date #### Webhooks list · set · per-event filters #### API keys list · create · revoke · delete · labels · sources #### Profiles list · create · use · doctor · --confirm-profile #### Auth & skills auth login · logout · whoami · validate · skills install Install ### One command. Every environment. Install once, then use the same command surface from your laptop, CI runner, cron worker, or agent runtime. Auth is a single login — credentials go to your system keychain on macOS, or stay in HELLOTRACKS_API_KEY_FILE on servers. Contact Sales 01 · Installcurl -fsSL https://cli.hellotracks.org/install.sh | bash 02 · Authenticateht auth login 03 · Verifyht auth whoami && ht jobs list --date today 04 · Equip your agentht skills install --- # Free Route & GPS Tools | Hellotracks Source: https://hellotracks.com/en/tools/ Free tools ## Free route & GPS tools Every tool runs in your browser, needs no account and produces a shareable report. Built by Hellotracks, the field workforce platform. #### Field Route Analyzer Plan stops, replay GPS trips and analyze location history — all in one tool. Open tool → #### Free Route Planner for Field Teams Paste addresses, get an optimized stop order with ETAs and mileage. Open tool → #### Free GPX & KML Viewer See any GPX or KML track on a map and replay the trip minute by minute. Open tool → #### Free Location History Analyzer Turn a raw location history into stops, drive time and a shareable report. Open tool → --- # Free Field Route Analyzer | Hellotracks Source: https://hellotracks.com/en/tools/field-route-analyzer/ Free field route tool ## Field Route Analyzer Plan routes from a list of addresses, replay a recorded GPS trip, or analyze where a vehicle has been — all in your browser, free, with no account. Get a map, mileage, ETAs and detected stops in seconds. Plan a route Replay a trip Analyze history Your stops Sample stop list or Upload a CSVColumns: address, name, duration_minutes, lat, lng. Up to 25 stops. Start time (optional) Time per stop (optional) min No file handy? Load example data and see the full report. Sample GPS trip Your file is processed to build this report — we never store the raw upload. Share links expire after 7 days. Analyze route ### See your route come to life Paste a few addresses or drop a GPX/KML file. You’ll get a map, distance, drive time, stops and a shareable report in seconds — no account needed. ### How it works - 1 #### Add your stops or file Paste addresses, upload a CSV of stops, or drop a GPX/KML track. Files are read right in your browser. - 2 #### We analyze instantly We geocode, route and measure distance, drive time, ETAs and stops — then draw it all on a map. - 3 #### Share or take it live Copy a share link to your report, or open the same route live in Hellotracks for your whole team. ### What you get #### Optimized stop order A suggested nearest-neighbor sequence so your day runs with less backtracking. #### Real distance & drive time On-road mileage and driving estimates, not straight-line guesses. #### ETAs for every stop Arrival and departure estimates based on drive time and time on site. #### Automatic stop detection From a GPS track we find where a vehicle actually stopped, and for how long. #### Shareable report Every analysis becomes a clean, link-shareable report that expires after 7 days. #### Private by design Raw files never leave your browser unprocessed, and we don’t store them. ### Who it’s for #### Field service & trades Plan a tech’s day across job sites and know when they’ll arrive. #### Delivery & courier Sequence drop-offs and estimate the full route before anyone rolls out. #### Fleet & operations Replay a driver’s GPS log to verify mileage, stops and idle time. ### Questions, answered Is the Field Route Analyzer really free? Yes. There’s no sign-up, no credit card and no limit on how many routes you analyze. It’s a free tool from Hellotracks, our field workforce management platform. Do you store my addresses or GPS files? What file formats can I upload? How many stops can I plan at once? Is this the same as Hellotracks route optimization? ### More free tools #### Free Route Planner for Field Teams Paste addresses, get an optimized stop order with ETAs and mileage. #### Free GPX & KML Viewer See any GPX or KML track on a map and replay the trip minute by minute. #### Free Location History Analyzer Turn a raw location history into stops, drive time and a shareable report. All free tools → ### Run your real routes in Hellotracks Plan, dispatch and track your whole field team — with the same map you see here, live. Try it live in Hellotracks Create your free workspace ## Questions and answers ### Do you store my addresses or GPS files? No. Files are parsed in your browser, and we only keep the derived report — not the raw CSV, GPX or KML. Share links expire automatically after 7 days. ### What file formats can I upload? A CSV of stops for route planning, or a GPX or KML file for replaying a recorded trip. Files can be up to 5 MB; KMZ isn’t supported yet. ### How many stops can I plan at once? Up to 25 stops per route in this free tool. Need hundreds of stops across a whole team? That’s what Hellotracks is built for. ### Is this the same as Hellotracks route optimization? It’s a lightweight taste of it. Hellotracks adds live tracking, automatic dispatch, customer ETAs, proof of visit and optimization across many drivers. --- # Free Route Planner for Field Teams | Hellotracks Source: https://hellotracks.com/en/tools/route-planner/ Free route planner ## Free Route Planner for Field Teams Paste your stops or upload a CSV and get an efficient route order, real driving distance, drive time and ETAs in seconds. No account, no install — just a faster field day. Your stops Sample stop list or Upload a CSVColumns: address, name, duration_minutes, lat, lng. Up to 25 stops. Start time (optional) Time per stop (optional) min Your file is processed to build this report — we never store the raw upload. Share links expire after 7 days. Optimize route Have a GPS recording instead? Open the free GPX & KML viewer → ### See your route come to life Paste a few addresses or upload a CSV. You'll get an optimized stop order, drive time, ETAs and a shareable report in seconds - no account needed. ### How it works - 1 #### List your stops Type one address per line, or upload a CSV with addresses, service durations and time windows. - 2 #### Get an optimized order We geocode every stop and suggest a sequence that cuts backtracking, then route it on real roads. - 3 #### Plan the day See total mileage, drive time, time on site and an ETA for each stop — then share or go live. ### What you get #### Suggested stop order A nearest-neighbor sequence that trims wasted miles between jobs. #### On-road distance & time Driving distance and time along real roads, with a clear daily total. #### ETAs per stop Arrival and departure estimates from a start time you choose. #### CSV import Bring addresses, names, service times and time windows straight from a spreadsheet. #### Problem rows flagged Addresses we can’t geocode are surfaced so you can fix them fast. #### Shareable plan Send the route as a link your team can open on any device. ### Who it’s for #### HVAC, plumbing & electrical Sequence a tech’s service calls and promise tighter arrival windows. #### Inspections & audits Plan a day of site visits with realistic drive time between each. #### Sales & merchandising Order a rep’s store visits to spend more time selling, less driving. ### Questions, answered How is this different from Google Maps? Google Maps routes between a handful of points in the order you give them. This planner geocodes a whole stop list, suggests a better order, and gives you per-stop ETAs and a daily total built for field work. How many stops can I plan? Can I set how long each stop takes? Does it account for traffic? Do I need an account? ### More free tools #### Field Route Analyzer Plan stops, replay GPS trips and analyze location history — all in one tool. #### Free GPX & KML Viewer See any GPX or KML track on a map and replay the trip minute by minute. #### Free Location History Analyzer Turn a raw location history into stops, drive time and a shareable report. All free tools → ### Plan every route, for every driver Hellotracks optimizes and dispatches routes across your whole team, then tracks them live. Try it live in Hellotracks Create your free workspace ## Questions and answers ### How many stops can I plan? Up to 25 stops in this free tool. For larger routes across multiple drivers, Hellotracks optimizes hundreds of stops automatically. ### Can I set how long each stop takes? Yes — add a duration_minutes column in your CSV (or it defaults to 15 minutes) so ETAs include realistic time on site. ### Does it account for traffic? Estimates use typical road speeds. Live, traffic-aware ETAs and re-routing are part of the full Hellotracks platform. ### Do I need an account? No. Plan as many routes as you like for free. Create a workspace only when you’re ready to dispatch and track your team. --- # Free GPX & KML Viewer | Hellotracks Source: https://hellotracks.com/en/tools/gpx-kml-viewer/ Free GPX & KML viewer ## Free GPX & KML Viewer Drop a GPX or KML file to see the track on a map, replay the trip minute by minute, and measure distance, moving time and stops. Everything runs in your browser — nothing is uploaded until you analyze. Upload GPX or KMLGPX, KML or ZIP up to 5 MB. Files are read right in your browser. No file handy? Load example data and see the full report. Sample GPS trip Your file is processed to build this report — we never store the raw upload. Share links expire after 7 days. Analyze trip Have a list of stops to plan? Try the free route planner → ### See your route come to life Paste a few addresses or drop a GPX/KML file. You’ll get a map, distance, drive time, stops and a shareable report in seconds — no account needed. ### How it works - 1 #### Drop your file Upload a GPX or KML export from a GPS device, phone app or fleet system. It’s read locally in your browser. - 2 #### See the track instantly The route draws on the map with start and end markers and a live point count. - 3 #### Replay & measure Scrub the timeline to replay the trip, and read distance, moving vs. stopped time and detected stops. ### What you get #### Instant map preview Your track appears on the map the moment the file is read — before anything is sent. #### Trip replay timeline Play, scrub and step through the journey with stops and gaps marked. #### Distance & speed Total distance, average speed and moving vs. stopped time, computed from the points. #### Automatic stop detection We flag where the track lingered — useful for visits, breaks and idle time. #### Road-route overlay We snap a sample of points to roads so you can compare the GPS trace to the likely route. #### Works in the browser No software to install and no account — open a file and go. ### Who it’s for #### Cycling, running & hiking Replay a recorded activity and check distance and where you paused. #### Drone & survey logs Visualize a flight or survey path and inspect the route on a map. #### Fleet & telematics Open a vehicle’s GPX/KML export to review a trip without a heavy platform. ### Questions, answered Do you upload my GPX or KML file? No. The file is parsed entirely in your browser. Only derived points are sent when you click Analyze, and we never store the raw file. What’s the difference between GPX and KML? Why can’t I open a KMZ file? How big a file can I open? Can I share what I see? ### More free tools #### Field Route Analyzer Plan stops, replay GPS trips and analyze location history — all in one tool. #### Free Route Planner for Field Teams Paste addresses, get an optimized stop order with ETAs and mileage. #### Free Location History Analyzer Turn a raw location history into stops, drive time and a shareable report. All free tools → ### Turn GPS tracks into live operations Hellotracks records and maps your team’s trips automatically — no manual file exports. Try it live in Hellotracks Create your free workspace ## Questions and answers ### What’s the difference between GPX and KML? Both store GPS tracks. GPX is common for sports and fitness devices; KML comes from Google Earth and many mapping tools. This viewer reads either. ### Why can’t I open a KMZ file? KMZ is a zipped KML. Unzip it to a .kml first — KMZ support isn’t in this free tool yet. ### How big a file can I open? Up to 5 MB, and up to 5,000 GPS points per analysis. Larger tracks are sampled so the map stays fast. ### Can I share what I see? Yes — every analysis creates a share link to the report that expires after 7 days. --- # Free Location History Analyzer | Hellotracks Source: https://hellotracks.com/en/tools/location-history-analyzer/ Free location history analyzer ## Free Location History Analyzer Upload a GPS location history (GPX or KML) to understand where a vehicle or worker has been: total distance, time moving vs. stopped, gaps in the signal, and every place they lingered. Private, in-browser, and free. Upload location historyGPX, KML or ZIP up to 5 MB. Files are read right in your browser. No file handy? Load example data and see the full report. Sample GPS trip Your file is processed to build this report — we never store the raw upload. Share links expire after 7 days. Analyze history ### See your route come to life Paste a few addresses or drop a GPX/KML file. You’ll get a map, distance, drive time, stops and a shareable report in seconds — no account needed. ### How it works - 1 #### Upload a history export Drop a GPX or KML location history. It’s read locally — nothing is sent until you analyze. - 2 #### We reconstruct the day We measure distance, separate moving from stopped time, and detect every meaningful stop and signal gap. - 3 #### Understand & share Replay the day on a map, review the list of stops and gaps, and copy a share link. ### What you get #### Visit detection Find every place the track stayed put long enough to count as a stop, with arrival and duration. #### Moving vs. stopped time See how the day actually split between driving and standing still. #### Signal gap detection Spot stretches where the GPS went quiet, so you know what’s missing. #### Full-day replay Scrub a timeline through the whole history with stops and gaps marked. #### Distance & speed Total distance and average speed derived straight from the points. #### Private analysis History is processed in your browser; raw files are never stored. ### Who it’s for #### Proof of service Confirm a worker reached each site and how long they were there. #### Mileage & timesheets Reconstruct distance and on-site time from a day’s GPS history. #### Disputes & review Replay exactly where a vehicle went when a question comes up. ### Questions, answered What counts as a stop? We mark a stop when the track stays within about 75 meters for at least 5 minutes — long enough to be a real visit, not a traffic light. Is my location history private? Where do I get a location history file? Can it analyze a whole team’s history? Does it detect signal gaps? ### More free tools #### Field Route Analyzer Plan stops, replay GPS trips and analyze location history — all in one tool. #### Free Route Planner for Field Teams Paste addresses, get an optimized stop order with ETAs and mileage. #### Free GPX & KML Viewer See any GPX or KML track on a map and replay the trip minute by minute. All free tools → ### Always-on location history for your team Hellotracks keeps a private, accurate location history for every worker — no uploads required. Try it live in Hellotracks Create your free workspace ## Questions and answers ### Is my location history private? Yes. It’s parsed in your browser, only derived points are analyzed, and we don’t store the raw file. Share links expire after 7 days. ### Where do I get a location history file? Most GPS devices, fleet systems and phone apps can export a GPX or KML track for a day or trip. Upload that here. ### Can it analyze a whole team’s history? This free tool handles one history at a time. Hellotracks records and analyzes location history for your entire team, continuously. ### Does it detect signal gaps? Yes — any gap longer than 15 minutes is flagged on the timeline and in the report so you can see where coverage dropped. --- # HubSpot Ticket Integration | Hellotracks Field Job Sync Source: https://hellotracks.com/en/integrations/hubspot/ HubSpot sync CRM Integration ## Turn HubSpot Service Tickets Into Field Jobs Connect your HubSpot Service Hub to Hellotracks. Tickets become dispatched field jobs, with real-time webhook updates for the core ticket fields and a reconcile sync for any custom properties you map. Get started Contact Sales 🎫 Ticket created in HubSpotField job created in Hellotracks 🔄 Ticket property updatedLinked job updated in real time ✅ Ticket closedLinked job closed in Hellotracks See HubSpot × Hellotracks in action ### HubSpot tickets, dispatched to the field. When a ticket is created in HubSpot, Hellotracks creates the matching field job. Core ticket fields stream in over webhooks the moment they change in HubSpot, and any custom properties you map sync on a regular reconcile pass — so the field job stays aligned with the ticket without manual data entry. #### Ticket → Job Sync Every ticket in a connected HubSpot pipeline becomes a Hellotracks field job. Deleting the ticket in HubSpot removes the linked job in Hellotracks. #### Real-Time Field Updates Webhooks push changes to subject, scheduled date, time window, address, pipeline stage, owner, priority, and close state to the linked field job within seconds — no polling delay. #### Custom Field Mapping Map any HubSpot ticket property to a Hellotracks job field. Custom mappings sync via a reconcile pass, so non-standard data still flows through reliably. #### Secure OAuth Setup Connect HubSpot with a one-click OAuth flow. No middleware, no API keys to rotate — authorize once and the sync runs. ### Built for service teams running on HubSpot. HubSpot HubSpot Ticket #1284 Roof inspection · Boston, MA - PipelineService · New - OwnerM. Frese - Job dateTue 10:00–12:00 Webhook·Real-time Hellotracks Job J-457 Auto-created and dispatched - StatusDispatched - AssignedMark T. - ScheduledTue · 10:00 #### Service tickets become dispatched field jobs A ticket created in a connected HubSpot pipeline turns into a Hellotracks field job, scheduled for the date and time window on the ticket. Your field team gets it on their phone; HubSpot remains the source of truth for the ticket itself. HubSpot HubSpot Ticket #1284 · updated Address & priority changed - Address24 Maple Ave → - PriorityHigh - StageWaiting on dispatch Webhook·On property change Hellotracks Job J-457 · synced Linked job updated automatically - Address24 Maple Ave - PriorityHigh - NotifiedMark T. #### Updates flow through, without the chase Reschedule the visit, change the address, escalate the priority, switch the owner, or close the ticket in HubSpot — Hellotracks picks the change up over webhook and applies it to the linked job. No follow-up message to dispatch required. HubSpot HubSpot Custom properties mapped Internal IDs, work-order refs, custom statuses - work_order_idWO-2891 - internal_refA-117 - crew_zoneNorth-3 Reconcile·Periodic sync Hellotracks Job fields reconciled Mapped values land on the linked job - workOrderIdWO-2891 - internalRefA-117 - crewZoneNorth-3 #### Custom properties stay in sync, too Map any ticket property your team relies on — internal IDs, custom statuses, work-order references — to a Hellotracks job field. A regular reconcile pass keeps mapped properties aligned, so even data outside the real-time webhook scope ends up in the right place. ### Connect HubSpot in three steps. 1 Authorize HubSpot Connect your HubSpot account to Hellotracks via OAuth. No middleware or API keys to manage. 2 Pick a pipeline and map fields Choose which HubSpot ticket pipeline feeds Hellotracks, then map standard and custom ticket properties to Hellotracks job fields. 3 Tickets flow to the field New tickets become Hellotracks field jobs. Core fields sync over webhooks in real time; mapped custom properties sync on a regular reconcile pass. “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. Done-for-you setup ### Skip the docs. We set up HubSpot for you. Tell us which HubSpot workflows you need — we configure the field mapping, set up webhooks, run a live test, and hand you a working integration. One fixed price, no surprises. Get the $499 setup Contact Us ### Ready to connect HubSpot with Hellotracks? Start your free trial — no credit card required. Get your team set up in minutes. Start a Hellotracks account Contact Us --- # monday.com Integration | Hellotracks Field Operations Sync Source: https://hellotracks.com/en/integrations/monday/ monday.com sync Work OS Integration ## From monday.com Boards to Field Jobs — Without the Friction Connect your monday.com workflows to Hellotracks and turn project items into coordinated field operations — view all active jobs live from within your board. Get started Contact Sales 📋 Item added to boardField job created & assigned 👤 Item assigned in MondayTechnician dispatched instantly 📍 Open your Monday boardSee all live field jobs See monday.com × Hellotracks in action ### Project management and field execution, unified. monday.com keeps your projects organized. Hellotracks keeps your field teams moving. Together, they create a single, automated workflow from planning to completion — with no data entry in between. #### Board-to-Job Sync monday.com items instantly become dispatched field jobs in Hellotracks — create, move, or assign an item and your field team is on the move immediately. #### Smart Team Assignment Assign field workers directly from monday.com. Hellotracks handles routing and real-time tracking automatically. #### Live Location Visibility See where every field team member is on a live map, linked directly to their monday.com task. #### Live Job View in Monday See all your Hellotracks field jobs directly inside monday.com — a live window into field operations without leaving your workspace. ### Run field operations straight from your Monday boards. monday.com items dispatched as field jobs #### Every item on your board becomes a deployable field task When you add an item to a monday.com board — an inspection, installation, or service visit — Hellotracks receives it as a job, routes it to the right technician, and starts tracking it in real time. No copy-paste, no re-entry. Live Hellotracks field jobs visible inside monday.com #### See all your field jobs live, right inside monday.com Every job dispatched through Hellotracks is visible directly in your Monday board. See who is working on what, track progress in real time, and keep your whole team informed — without leaving monday.com. Field performance insights linked to monday.com projects #### Turn Monday projects into measurable field outcomes Every item you create in monday.com becomes a tracked field operation in Hellotracks. Measure completion rates, response times, and team performance — and use those insights to continuously improve how your projects are planned and executed. ### Live in three steps. 1 Connect monday.com Authorize Hellotracks to access your monday.com workspace with a secure OAuth connection. 2 Configure Your Boards Select which boards and columns map to field jobs, assignees, and status fields in Hellotracks. 3 Deploy and Track Your teams work in monday.com and in the Hellotracks mobile app. Everything else is automatic. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D., Senior Product Manager CitiBike, Operated by Motivate Done-for-you setup ### Skip the docs. We set up monday.com for you. Tell us which monday.com workflows you need — we configure the field mapping, set up webhooks, run a live test, and hand you a working integration. One fixed price, no surprises. Get the $499 setup Contact Us ### Ready to connect monday.com with Hellotracks? Start your free trial — no credit card required. Get your team set up in minutes. Start a Hellotracks account Contact Us --- # Salesforce Case Integration | Hellotracks Field Job Sync Source: https://hellotracks.com/en/integrations/salesforce/ Salesforce sync CRM Integration ## Turn Salesforce Cases Into Dispatched Field Jobs Connect Salesforce to Hellotracks via OAuth. Cases become Hellotracks field jobs, with an inbound webhook for case-level changes and a reconcile sync that catches anything in between. Get started Contact Sales 📂 Case opened in SalesforceField job created in Hellotracks 🔄 Case updatedLinked job updated automatically 🛠 Custom case fields mappedReconcile sync keeps them aligned ### Salesforce Cases, dispatched as field jobs. Salesforce stays the system of record for the case. Hellotracks turns each connected case into a tracked field job, listens for inbound updates by Case ID, and reconciles on a regular schedule to keep mapped fields in sync — without middleware in between. #### Case → Job Sync Salesforce Cases in a connected scope become Hellotracks field jobs. Changes on the Case keep the linked job aligned. #### Webhook + Reconcile An inbound webhook keyed by Case ID delivers changes as they happen. A scheduled reconcile fetches the latest Case state to catch anything missed. #### Case Field Mapping Map standard and custom Case fields to Hellotracks job fields. Mappings flow through the same webhook + reconcile path. #### OAuth via Connected App Authorize Hellotracks through a Salesforce Connected App — no service accounts, no middleware, no API keys to manage. ### For service teams running on Salesforce Cases. Salesforce Salesforce Case 00001284 New service request from Acme Corp - AccountAcme Corp - StatusNew - SubjectAC repair Webhook·By Case ID Hellotracks Job J-491 Created & dispatched - AccountAcme Corp - TypeService · AC - AssignedMark T. #### Cases become dispatched field jobs When a Case is created in a connected Salesforce scope, Hellotracks creates the matching field job and routes it to your team. Salesforce remains the source of truth for the Case; Hellotracks owns the field execution. Salesforce Salesforce Case 00001284 · Updated Status & priority changed - StatusWorking - PriorityHigh - OwnerM. Frese Webhook + Reconcile·Inbound + scheduled Hellotracks Job J-491 · Synced Webhook delivered, reconcile confirms - StatusIn progress - PriorityHigh - NotifiedMark T. #### Case updates flow through automatically When a Case changes in Salesforce, Hellotracks receives the inbound webhook keyed by Case ID and updates the linked job. A scheduled reconcile fetches the latest Case state so the job stays aligned even if a webhook is missed. Salesforce Salesforce Custom Case fields Standard + __c fields mapped - Work_Order__cWO-2891 - SLA_Tier__cGold · 4h - Service_Zone__cNorth-3 Reconcile·Scheduled sync Hellotracks Job fields reconciled Mapped values land on the linked job - workOrderIdWO-2891 - slaTierGold · 4h - serviceZoneNorth-3 #### Custom Case fields, mapped your way Map the standard and custom Case fields your team relies on to Hellotracks job fields. The same webhook + reconcile pipeline keeps mapped values in sync — no manual data entry, no scripts to maintain. ### Connect Salesforce in three steps. 1 Authorize the Connected App Connect Hellotracks to your Salesforce org via OAuth. Works with the editions that allow Connected Apps. 2 Pick a Case scope and map fields Choose which Salesforce Cases feed Hellotracks, then map standard and custom Case fields to Hellotracks job fields. 3 Cases flow to the field New Cases become Hellotracks field jobs. Inbound webhooks deliver changes as they happen; a scheduled reconcile keeps mapped fields aligned. “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. Done-for-you setup ### Skip the docs. We set up Salesforce for you. Tell us which Salesforce workflows you need — we configure the field mapping, set up webhooks, run a live test, and hand you a working integration. One fixed price, no surprises. Get the $499 setup Contact Us ### Ready to connect Salesforce with Hellotracks? Start your free trial — no credit card required. Get your team set up in minutes. Start a Hellotracks account Contact Us --- # Zapier Integration | Hellotracks Connect 7,000+ Apps Source: https://hellotracks.com/en/integrations/zapier/ Zapier sync Automation Integration ## Connect Hellotracks to 7,000+ Apps — No Code Required Use Zapier to automate your field workflows and sync Hellotracks with the tools your business already runs on. Build powerful Zaps in minutes, not months. Get started Contact Sales 📬 Customer books serviceJob dispatched automatically ✅ Job marked completeInvoice triggered in QuickBooks 💬 Tech arrives on siteCustomer SMS sent ### Your field operations, connected to everything. Zapier is the world's leading automation platform. Hellotracks is your field workforce management layer. With Zapier, you can connect them to any app in your stack — Google Sheets, Slack, Gmail, Salesforce, QuickBooks, and thousands more — without writing a line of code. #### 7,000+ App Connections Connect Hellotracks to virtually any business tool — CRM, accounting, messaging, forms, spreadsheets, and more. #### Near-Instant Zaps Zaps run in near-real time — so when a field event happens, your connected apps respond in seconds. #### Multi-Step Workflows Chain multiple actions from a single trigger. One job completion can update five different systems at once. #### Pre-Built Templates Start fast with ready-made Zap templates for common field operations workflows — no setup required. ### Automate the handoffs that slow your team down. Zapier Zapier Trigger · Form submitted Service request from Typeform - customerAcme Corp - serviceHVAC repair - address100 Main St Zap·Real-time Hellotracks Job J-491 Created & dispatched - CustomerAcme Corp - TypeHVAC repair - AssignedMark T. #### Turn form submissions, emails, and CRM deals into field jobs A customer books a service online → Hellotracks creates and dispatches the job automatically. A sales rep marks a deal won in your CRM → your field coordinator gets a dispatch. A spreadsheet row is added → a technician is assigned and routed. Any input, any system, any workflow. Hellotracks Job J-491 · Completed Field event fired at 16:42 - Duration1h 24m - Photos4 captured - SignatureYes Zap·Multi-step Zapier Zapier 4-step Zap · Fan-out One trigger, four systems updated - Slack#billing alerted - QuickBooksInvoice INV-2891 - GmailCustomer emailed #### Notify the right people the moment field events happen When a Hellotracks job is completed, your Zap fires: send the customer a completion email, notify the billing team in Slack, add a row to your reporting sheet, and create a follow-up task — all automatically, all in the right place. Hellotracks Job J-491 · Status updated in-progress → completed - Statuscompleted - WorkerMark T. - Closed at16:42 Zap·On status change Zapier Zapier Records kept in sync Across CRM, billing, reporting - HubSpotDeal closed-won - QuickBooksInvoice sent - SheetsLog row added #### Sync field data to your business systems without an IT ticket Keep your accounting software, customer database, and project management tools in sync with what's actually happening in the field. Zapier moves data between Hellotracks and your other apps automatically, so your records are always current. ### Your first Zap, live in under 5 minutes. 1 Connect Hellotracks in Zapier Search for Hellotracks in the Zapier app directory and authenticate with your account credentials. 2 Choose Your Trigger & Action Select what starts your Zap (a new job, a status change, a geofence event) and what happens next in any connected app. 3 Turn It On Test your Zap, activate it, and let it run. Zapier handles every execution reliably — 24/7, no maintenance required. “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. Done-for-you setup ### Skip the docs. We set up Zapier for you. Tell us which Zapier workflows you need — we configure the field mapping, set up webhooks, run a live test, and hand you a working integration. One fixed price, no surprises. Get the $499 setup Contact Us ### Ready to connect Zapier with Hellotracks? Start your free trial — no credit card required. Get your team set up in minutes. Start a Hellotracks account Contact Us --- # n8n Integration | Hellotracks Field Automation Workflows Source: https://hellotracks.com/en/integrations/n8n/ n8n sync Automation Integration ## Build Powerful Field Automation Workflows — Visually Connect Hellotracks to any tool in your stack using n8n's visual workflow builder. Automate job creation, dispatch, notifications, and reporting without writing a single line of code. Get started Contact Sales ⚡ Form submittedJob created in Hellotracks 🔔 Geofence triggeredSlack alert + CRM note 📊 Job completedRow added to spreadsheet ### Any trigger. Any action. Any system. All automated. n8n gives you a visual canvas to build complex automations. Hellotracks gives you the field data and operations layer. Together, you can automate workflows that would otherwise require custom development — in a fraction of the time. #### Visual Workflow Builder Build field automation workflows with drag-and-drop simplicity — no engineering resources needed. #### 400+ Integrations Connect Hellotracks to your CRM, ERP, communication tools, databases, and more — all in one workflow. #### Event-Driven Triggers Trigger workflows from field events: job completed, geofence entered, technician dispatched, status changed. #### Custom Logic & Conditions Add branching logic, filters, and transformations to handle complex dispatch and routing rules. ### Automate anything your field team touches. n8n n8n Webhook node · Order received Inbound from ERP system - order_idORD-2891 - customerAcme Corp - address100 Main St Workflow·Webhook trigger Hellotracks Job J-491 Created via Hellotracks node - CustomerAcme Corp - TypeDelivery - AssignedMark T. #### Create field jobs from any data source A customer submits a form → a Hellotracks job is created and dispatched. An ERP order is placed → a technician is routed. A new spreadsheet row appears → your crew gets an assignment. Build the trigger-action flows that match your exact business process. Hellotracks Job completed event Job J-491 · 16:42 - Duration1h 24m - TechMark T. - Photos4 captured Workflow·4 nodes n8n n8n Workflow · 4 connected nodes Visual canvas, branching logic - Set nodeFormat payload - HTTP nodePOST to API - Slack node#ops alerted #### React to field events in real time When a Hellotracks job is completed, your n8n workflow fires instantly — sending a summary email, updating a database row, creating a follow-up task in your project tool, or posting a notification to Slack. Field events become system-wide actions. Hellotracks Geofence event Tech entered priority zone - WorkerMark T. - ZoneDowntown · priority - Time09:14 Self-hosted·Your infrastructure n8n n8n Custom workflow runs On your servers, your rules - IF nodezone === 'priority' - FunctionJS transform - PostgresRow inserted #### No-code. No limits. Fully self-hosted. n8n can run entirely on your own infrastructure — keeping your data private and giving you full control over your workflows. Build automation that handles edge cases, custom logic, and complex multi-step processes without touching code. ### Automate in three steps. 1 Add Hellotracks to n8n Install the Hellotracks node from the n8n community registry or configure it via the HTTP Request node using the Hellotracks API. 2 Design Your Workflow Drag, connect, and configure nodes on the visual canvas. Choose your triggers and define the actions that follow. 3 Activate and Monitor Enable your workflow and monitor executions in real time. n8n logs every run so you can debug and improve with confidence. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D., Senior Product Manager CitiBike, Operated by Motivate Done-for-you setup ### Skip the docs. We set up n8n for you. Tell us which n8n workflows you need — we configure the field mapping, set up webhooks, run a live test, and hand you a working integration. One fixed price, no surprises. Get the $499 setup Contact Us ### Ready to connect n8n with Hellotracks? Start your free trial — no credit card required. Get your team set up in minutes. Start a Hellotracks account Contact Us --- # Full Integration Setup - $499 | Hellotracks Source: https://hellotracks.com/en/integrations/setup/ Done-for-you integration setup ## We connect it. You use it. Skip the docs, the field mapping spreadsheets, and the trial-and-error. Tell us which platform you use — we configure everything, run a live test, and hand you a working integration. Request setup Reply within 1 business day Live test with real data Handoff documentation One-time fee $499 no recurring fees · no commitment Everything included - One platform: HubSpot, Salesforce, monday.com, Zapier, or n8n. - All supported standard workflows for that one platform. - Field mapping for jobs, contacts, timing, assignees, priorities, and supported custom fields. - One live test with a realistic source record. - Handoff notes that explain what was configured and what to check later. Available for HubSpot HubSpot Salesforce Salesforce monday.com monday.com Zapier Zapier n8n n8n ### How it works Three steps. No long onboarding. No back-and-forth. - 1 Pick your platform Choose HubSpot, Salesforce, monday.com, Zapier, or n8n and tell us which workflows you need. - 2 We configure everything Field mapping, webhooks, sync rules, and all supported standard workflows for your platform. - 3 Live test + handoff We run a real record through the integration so you see it work, then hand over documentation. Need something custom? ### Beyond the standard setup, we scope custom work separately. The $499 package keeps things simple — one platform, standard workflows, fast turnaround. Anything outside that gets its own fixed quote so you always know the price upfront. New provider development Unsupported bidirectional writeback Custom middleware Data cleanup or migration Paid third-party platform fees Custom marketplace or package work FAQ ### Common questions How long does the setup take? Most integrations are configured and live-tested within 3–5 business days after you share access. Complex field mappings or multiple workflows may extend timeline — we confirm before starting. What if my use case needs something custom? If your workflow falls outside the standard scope, we will scope it as a separate fixed-price engagement. You will know the price before any work begins — no surprise invoices. Do I need to share login credentials? No. We work the way certified integration partners always do: you invite us as a team member on your platform with the minimum admin role needed — we list the exact role per platform. OAuth connections are authorized from your account during a quick setup call, so the access token stays with the connected app, never with us. We never ask for passwords, and everything we configure is documented so you can remove our access at any time. What happens after the live test? You get handoff notes covering everything we configured — field mappings, webhook URLs, sync schedules, and what to check if something changes. Your team owns the integration day-to-day, and our regular Hellotracks support stays with you for any questions, issues, or platform changes down the road. Get started ### Tell us which platform to connect. We'll reply within one business day with a clear timeline and a list of what we need from you to get started. No commitment until you confirm. $499one-time fee 3–5 daystypical turnaround 1 platformper setup Back to integrations --- # Field Service & Maintenance Dispatch Software | Hellotracks Source: https://hellotracks.com/en/repair-and-maintenance/ Repair & Maintenance ## Dispatch the closest tech, prove the work, keep customers in the loop. Hellotracks helps repair and maintenance teams assign jobs in seconds, optimize every route, and capture proof of completion from the field — without the paperwork. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day 500+ reviews · 5M+ jobs assigned · Used in 70+ countries Seconds to assign a job with the route built in 0 paper job sheets to chase Fewer 'where are they?' calls, thanks to live ETAs Repair & Maintenance The problem Manual scheduling, phone-tag with the dispatcher, and paper job sheets slow every service day down. You need to know who is closest to the next call, whether the last job is really finished, and how long crews actually spent on site — without chasing it. - 7:50 AMTwo techs call for their first address. The dispatcher hasn't even sat down. - 1:20 PMAn emergency comes in. Who's closest? Honestly — you're guessing. - 5:35 PMA customer disputes the bill. The job sheet is a coffee-stained mystery. It doesn't have to run like this. ### What Hellotracks does for service teams #### Assign and route in seconds Send jobs straight to technician phones with the most efficient route built in. When the day changes, reassign on the fly to whoever is closest. Jobs land on the right phone before the van leaves the yard. #### Live crew visibility See every technician on the map in real time and stop calling around to find the next available person. The 'who's free?' phone chain is over. #### Accurate time on site Geofenced check-ins record arrival and departure automatically, so timesheets and payroll add up. Payroll matches reality, down to the minute. #### Proof of service Capture photos, signatures, notes, and custom forms at the job. A completion survey on every call keeps quality high and settles disputes before they start. Disputes end before they start — the photos are right there. #### Keep customers updated Live ETA pages tell customers when a technician will arrive — far fewer 'where are they?' calls. Customers feel informed instead of forgotten. ### What our customers say Lake Linx Inc. We constantly called the dispatcher to find where the next job was. This streamlined both their positions. It has sped up our site surveys and installation process. Nicholas MagarettLake Linx Inc. Being able to effortlessly assign jobs to the particular engineer and update customers has been the biggest win. Customers appreciate knowing when an engineer is likely to attend. Sam ThomasWards of York With the live location of our employees, we can adjust our routes depending on which is the closest employee to the new target. Antonio CruzInterport Trading Corp “Amazing experience! We can get a perfect overview of field staff activities real-time and at a glance. It's so easy to dispatch and track the work in the field. It allows dynamic planning!” Patrick Grossman, Head of Operations Grossman Automatic Doors “Hellotracks is very useful and helps us to organize our tasks.” Caroline Risi, Assistant CEO/HR Hansa-Flex Hydraulik AG ### Why service teams choose Hellotracks #### Your week today - Phone-tag between dispatcher and techs all day - Paper job sheets lost between van and office - Guessing who's closest to the emergency - Customers calling because nobody told them the ETA #### With Hellotracks - Routing-first — the closest tech to the next job, every time. - One platform for dispatch, tracking, forms, and reports — no stitching tools together. - Live in a day on existing phones — no hardware, no long rollout. - From $10 per user per month (job dispatching and forms from $12.50). What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Run a tighter service day. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Field Operations Software for Shared Mobility & Transit | Hellotracks Source: https://hellotracks.com/en/micro-mobility/ Mobility & Transportation ## Keep every station serviced and every vehicle accounted for — live. Hellotracks gives shared-mobility teams real-time location, station-by-station dispatching, and optimized routes — so battery swaps, rebalancing, and repairs happen on time, every shift. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by Lyft, Bird, and the operator behind Citi Bike, Capital Bikeshare, and Bay Wheels · 500+ reviews · Used in 70+ countries Same-second location — not minutes-old pings 100s of station tasks dispatched in one import 1 day to go live on existing phones Mobility & Transportation The problem Shared fleets live or die by the field team. Hundreds of short tasks — battery swaps, rebalancing, station checks, repairs — spread across the city every day. When you cannot see where technicians are or what is already done, vehicles sit idle, stations run empty, and the next shift starts behind. - 5:40 AMThe night shift ends — you still don't know which stations actually got rebalanced. - 11:15 AMA rider reports a dead scooter. Your closest tech is… somewhere. - 6:20 PMThe evening spreadsheet says 'done'. The empty dock says otherwise. It doesn't have to run like this. ### What Hellotracks does for mobility teams #### See every technician live One map shows who is live, who is on the way, and who is stopped. Reassign the closest technician to a down vehicle without a single phone call. You stop being the human GPS on the radio. #### Dispatch hundreds of station tasks at once Import the day's tasks by CSV and send them straight to the right phones with optimized routes. Station balancing and battery swaps get assigned in seconds, not spreadsheets. The morning plan takes minutes, not the whole morning. #### Automatic check-ins at every station Geofence each dock and station. Hellotracks records arrival and departure automatically, with time-on-site filters that ignore quick drive-bys — so your service records stay clean. Service records you'd happily show the city. #### Proof of every visit Photos, notes, and form responses attach to each task. Know a station was actually serviced, not just driven past. 'Done' finally means done. #### Reports and an open API Mileage, time-on-site, and heatmaps export in a click, and the open API syncs tasks straight from your existing fleet systems. Your fleet system and your field team finally speak the same language. ### What our customers say Lyft, Inc. Hellotracks has been very easy to implement and it's helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility. Neil B., OperationsLyft, Inc. Lyft, Inc. “Hellotracks helps us to dispatch workers and manage our assets across Europe. The platform is easy to use, the API provides a lot of information and allows to dig deeper into what you can do with this tool.” Samori Osei, Senior Operations Specialist Bird “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D., Senior Product Manager CitiBike, Operated by Motivate “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher, Operations Manager Bay Wheels “Hellotracks has been extremely valuable for us and the team is very responsive to questions.” Micah Stone, Director of Business Intelligence Wheels ### Why mobility teams choose Hellotracks #### Your week today - Radio calls to find the nearest tech - Spreadsheets of station tasks, updated by hand - Stations that were 'serviced' but weren't - The next shift starts blind #### With Hellotracks - Same-second location — not minutes-old pings. - Live in a day on the phones your team already has — no docks, no hardware. - Scales from one hub to a national program — already trusted by Lyft, Bird, and the operator behind Citi Bike, Capital Bikeshare, and Bay Wheels. - From $10 per user per month. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### See your whole fleet operation in real time. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # GPS Tracking & Crew Management for Public Works & Government | Hellotracks Source: https://hellotracks.com/en/public-sector/ Public Sector ## Real-time visibility for the crews that keep the city running. From road crews to inspectors to grounds teams, Hellotracks gives public-sector operations live location, routed assignments, and automatic activity records — on the phones your staff already carry. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by Houston Public Works, Islington Council, and Los Angeles Unified School District · GDPR compliant · Used in 70+ countries 1 map for every crew, vehicle, and site 0 paper logs to reconcile 250+ locations covered by one team using Hellotracks Public Sector The problem Public works covers a lot of ground — and a lot of locations. Supervisors need to know where crews are, confirm the work was done, and pull clean records for accountability, all without adding manual reporting to an already-stretched team. - 8:10 AMA councilmember asks when the pothole crew reached Fifth Street. You promise to 'check'. - 12:45 PMThree crews, thirty work sites, one whiteboard that's already out of date. - 4:55 PMThe daily report is due. It's stapled paper from three different clipboards. It doesn't have to run like this. ### What Hellotracks does for public-sector teams #### See every crew live One map shows where each crew and vehicle is right now, plus the full history of where they have been. Answer 'where's the crew?' while the question is still being asked. #### Route the day efficiently Assign stops by proximity and send optimized routes to crews so they cover more locations per day. More stops covered with the same crews and the same budget. #### Automatic records for accountability Geofenced check-ins and one-click reports give you clean documentation of service — no paper logs to reconcile. Accountability without a single extra form for your crews. #### Capture site conditions Photos and forms from the field record conditions and completed work for inspections and compliance. Every inspection has the photo to back it up. #### Switch without disruption Hellotracks runs on existing phones and most teams are live in a day. Migrations from older systems are handled hands-on. The switch happens in days — nobody's service gets interrupted. ### What our customers say Houston Public Works Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field. Anthony Pate, Maintenance Section ChiefHouston Public Works Houston Public Works The cell phone application is simple and straightforward. We can view crew members in real time as well as historical location and tracking — and the transition from our old provider was seamless. Ernest AllredLos Angeles Unified School District We provide services to over 250 locations. Hellotracks enables us to maximize our workload for our drivers so that they can go to multiple locations within the same day. Scott GlincherState of Florida “Hellotracks allows us to monitor staff and has helped us to increase in productivity” John Mooteealoo, Head of Service Islington Council, ### Why public-sector teams choose Hellotracks #### Your week today - Whiteboards and radio checks to track crews - Paper logs stapled together for the daily report - No proof when residents or councils ask - Old tracking systems that fail mid-shift #### With Hellotracks - GDPR compliant — tracking within working hours and agreed boundaries. - Works on existing phones — no procurement of hardware, no capital project. - Seamless migration from older or unstable systems, with hands-on setup. - From $10 per user per month. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Give your crews and supervisors a single live view. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Delivery Route Optimization & Live Tracking Software | Hellotracks Source: https://hellotracks.com/en/logistics-and-distribution/ Logistics & Distribution ## Plan faster routes, track every delivery, hit more drop windows. Hellotracks helps distribution and last-mile teams optimize routes in minutes, follow deliveries live, and give customers accurate arrival times — with less fuel and less admin. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by Select Express & Logistics and distributors worldwide · 25M+ trips recorded · Used in 70+ countries 30%+ less route-planning time, reported by customers Live ETA pages for every delivery 25M+ trips recorded on Hellotracks Logistics & Distribution The problem Every delay costs money and goodwill. Building routes by hand eats the morning, and once drivers are out, you are blind to what is running late until the customer calls. - 6:30 AMRoutes are still being built by hand while drivers wait by loaded vans. - 11:40 AM'Where's my delivery?' — the third call this hour, and you genuinely don't know. - 7:15 PMA drop is disputed. The proof is a driver's memory. It doesn't have to run like this. ### What Hellotracks does for distribution teams #### Optimize routes in minutes Build the most efficient route automatically, then adjust for loading order and recalculate on the spot. Drivers roll out while your competitors are still routing. #### Track deliveries live Follow every vehicle in real time and reroute around delays before they reach the customer. You see the delay before the customer feels it. #### Proof of delivery Signatures, photos, and notes capture proof at the door and feed clean records back to the office. Every drop is backed by a signature, not a shrug. #### Accurate customer ETAs Live ETA pages and arrival notifications keep customers informed and cut inbound 'where's my delivery?' calls. The 'where is it?' calls answer themselves. #### Lower mileage and fuel Tighter routes mean fewer miles driven and lower fuel costs across the fleet. The fuel bill shrinks without anyone driving less freight. ### What our customers say Select Express & Logistics Great product — easy to install and use, with great reporting and tracking. The staff is awesome. Jose Jacobo, Senior Operations ManagerSelect Express & Logistics Select Express & Logistics By automating route planning, we reduced route creation time by over 30%. This streamlined process enables our dispatch team to handle more deliveries in less time. Jose PeraltaIndustrias Carsol S.A. Real-time GPS tracking improved visibility, while dynamic route optimization reduced delivery times and fuel costs. Erick VegaiDrop The ability to adjust the optimization to meet loading needs and recalculate the route is what we needed — plus live tracking of deliveries to update customers on delivery times. Trevor WellsGlass Distributors Inc. “Our organization has used technology to give us a competitive advantage were our bigger and more established competitors held the advantage. Hellotracks is what Google promised with Coordinate, but never developed. The ability to track where your field staff did throughout the day is what sets Hellotracks apart.” Christian Reyes, Principal PTS Group “Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resources we need to get in control of the jobs and people working on them.” Bruno D., Administrative Director Gráfica Ingral ### Why distribution teams choose Hellotracks #### Your week today - Mornings lost to manual route building - Blind once the trucks leave the depot - Customers calling to ask where their delivery is - Disputed drops with no proof on file #### With Hellotracks - Route optimization that cut planning time 30%+ for real customers. - Live tracking and customer ETAs in one place. - Connects to your stack — HubSpot, Salesforce, Zapier, monday.com, n8n. - Live in a day on existing phones; job dispatching from $12.50 per user per month. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Cut planning time and miles this week. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Field Operations Software for Facilities & Grounds Teams | Hellotracks Source: https://hellotracks.com/en/facilities-management/ Facilities & Grounds ## One view of every crew, every site, every service. Hellotracks helps facilities, janitorial, and grounds teams coordinate crews across dozens of sites — with live location, routed assignments, and photo-backed proof that the work was done. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by facilities and grounds teams including Citywide Facility Solutions, Starkwood Inc., and The Hort · Used in 70+ countries 1 view of every crew across every client site Photo proof attached to every completed job 1 day to go live on existing phones Facilities Management The problem Facilities work is spread thin: many crews, many sites, many short jobs a day. Supervisors need to confirm crews reached each site, document conditions, and keep service consistent across every location — without drowning in paperwork. - 6:55 AMTwelve buildings, four crews, and a group chat that already has 40 unread messages. - 2:10 PMA client says the lobby wasn't cleaned. You have no way to prove it was. - 6:40 PMMonth-end reporting: stitching together timesheets, texts, and memory. It doesn't have to run like this. ### What Hellotracks does for facilities teams #### See every crew across every site One live map for all teams, plus the full history of where crews have been. Every site answered for, without driving out to check. #### Route the day across locations Assign jobs by proximity and send optimized routes so crews cover more sites per day. Crews cover more sites in the same shift. #### Proof of service, site by site Photos, forms, and completion notes attach to each job — one place to check site conditions and prove the work. When a client asks 'was it done?', you send the photo. #### Consistent compliance Standard forms and automatic records raise compliance across every location. Every location delivers the same standard — provably. #### Automatic time and reporting Geofenced check-ins and one-click reports handle timesheets and client reporting without manual entry. Client reports build themselves while your crews work. ### What our customers say Having a single place to look at photo uploads from our sites is very useful in tracking the condition of the sites. It's been easy for our operators to use, so it's increased compliance with this kind of tracking. Jeremy JungelsThe Hort Hellotracks was an all-in-one platform that let us consolidate dispatching, routing, and documenting work orders. The ability to create specific forms to add to jobs has been a very beneficial feature. Quincy BlandVital Service Corp ### Why facilities teams choose Hellotracks #### Your week today - Driving site to site just to check on crews - No proof when a client disputes the service - Timesheets and job notes scattered across texts - Inconsistent service quality between locations #### With Hellotracks - Built for many sites and many jobs a day — one live view of it all. - Photo-backed proof of service that raises compliance across locations. - Connects to your stack — monday.com, Zapier, and the open API. - From $10 per user per month; live in a day on existing phones. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### See every site and prove every service. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Guard Tracking, Patrol Verification & Proof of Presence | Hellotracks Source: https://hellotracks.com/en/security/ Security & Patrol ## Verify every patrol. Prove presence. Tighten payroll. Hellotracks gives security and patrol operations live guard location, geofenced check-ins at every post, and the reports clients ask for — so you prove service and pay for hours that were actually worked. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by security providers including Certis, Solutions Group International, and IT Securetel · Used in 70+ countries Every post check-in recorded automatically 0 unverified patrol hours on the invoice 1 click to a client-ready patrol report Security & Patrol The problem Security contracts are won and kept on proof. You need to know guards are on patrol and at the right posts, show clients presence at agreed times, and make sure clock-ins match real arrivals — across high turnover and multiple sites. - 6:05 AMA client emails: 'Did anyone actually walk the site last night?' - 2:30 PMPayroll says the guard was on post at 8. The gate log says 8:40. - 11:48 PMYou're still awake, wondering if the north post is covered. It doesn't have to run like this. ### What Hellotracks does for security teams #### Live guard visibility See where every guard is in real time and respond fast when something needs attention. 'Is someone there?' becomes a glance, not five phone calls. #### Geofenced post check-ins Define posts and patrol points; Hellotracks records check-in and check-out automatically with timestamps. Every patrol point confirms itself, on the record. #### Accurate payroll Real arrival and departure times stop early clock-ins and late clock-outs from inflating hours. You stop paying for hours that never happened. #### Proof of presence for clients One-click reports document patrols and time on site for client billing and compliance audits. Contract renewals backed by evidence, not assurances. #### Incident capture and alerts Guards log incidents with photos and forms, and you get notified if a guard does not arrive at a post or stays too long — no need to watch a screen. The system watches the posts so you can sleep. ### What our customers say The ability to see when they leave and get to sites has greatly improved our workflow and payroll. It has saved us a good amount of money, catching staff clocking in and out before actually leaving or getting back. Joshua JenningsIT Securetel Increased productivity, tracking and visibility. Satnam BeckerAPX Services ### Why security teams choose Hellotracks #### Your week today - Client asks for proof — you dig through paper logs - Clock-ins that don't match real arrivals - Missed posts discovered the next morning - Staring at a screen all shift to feel in control #### With Hellotracks - Geofenced proof of presence for client billing and audits. - Accurate payroll — clock-ins that match real arrivals. - Alerts that watch the posts for you — no screen-staring. - Monthly billing that flexes with headcount; from $10 per user per month. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Prove service and protect your margins. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Field Sales Tracking & Territory Management Software | Hellotracks Source: https://hellotracks.com/en/field-sales/ Field Sales ## See your territory, prove every visit, schedule on the fly. Hellotracks gives field-sales teams live visibility into where reps are, how much territory they covered, and which visits happened — so managers coach with facts and dispatch last-minute appointments to whoever is nearby. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by field teams from solar to retail merchandising — and enterprise sales orgs like Philip Morris International · Used in 70+ countries Live territory coverage, mapped as it happens 0 guesswork about whether visits happened More visits per day on optimized routes Field Sales The problem Field sales runs on trust and guesswork: you do not really know where reps are, how much ground they covered, or whether the visit happened. Booking a last-minute appointment means calling around to find who is free. - 9:20 AMA rep says the territory is 'covered'. The map in your head disagrees. - 1:05 PMA hot lead wants a visit today. You start the ring-around to find who's free. - 5:50 PMThe CRM says 'visited'. There's no way to know what that means. It doesn't have to run like this. ### What Hellotracks does for sales teams #### Know where reps are See your whole team on a live map and assign a last-minute appointment to whoever is closest and available. Last-minute appointments go to whoever's around the corner. #### Proof of visits Geofenced check-ins log visits at the right place and time; reps add notes, photos, and forms on site. 'Visited' means verified — place, time, and notes. #### Plan efficient days Optimized routes mean more visits per day and less time driving between them. More doors knocked, less windshield time. #### Measure real territory coverage Show reps the ground they actually covered versus what they thought — a coaching tool, not just a tracker. Coaching conversations start from the map, not from memory. #### Works with your CRM Sync appointments and push visit data through the API and integrations with HubSpot, Salesforce, and more. The CRM fills itself from the field. ### What our customers say We always know the location of our sales agents, and we're able to show them how much territory they covered versus what they think they did. It has boosted productivity in a way that no other product could. Daniel MurrayNY State Solar Instead of calling various salespeople to see if they're available to take a last-minute appointment, dispatch can review where they are, check their schedule, and add the appointment. Sean HoulahanNY State Solar Improved store visit visibility and accountability. Alex LarJFE ### Why sales teams choose Hellotracks #### Your week today - Territory coverage based on reps' word - Ring-arounds to place a last-minute appointment - CRM entries typed up from memory at night - Coaching based on anecdotes, not coverage #### With Hellotracks - Territory visibility and proof of visits — coach with facts. - CRM integrations — HubSpot, Salesforce, and the open API. - Trusted across field sales from solar to merchandising to enterprise teams. - From $10 per user per month; live in a day on existing phones. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Give every rep's day structure and proof. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Maintenance Tracking & Dispatch for Property Management | Hellotracks Source: https://hellotracks.com/en/property-management/ Property Management ## Keep maintenance moving and tenants happy across every property. Hellotracks shows property teams where maintenance staff are in real time, routes them between work orders, and turns stops and mileage into clean records — so response times drop and tenants notice. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by property and facilities teams worldwide · 500+ reviews · Used in 70+ countries Exact stops, miles, and time on site Faster responses that tenants actually notice 1 click to mileage and payroll records Property Management The problem Managing maintenance across a portfolio means juggling work orders, scattered staff, and tenants waiting for an arrival window. Without live visibility, scheduling the next stop is guesswork and mileage reimbursement is a manual headache. - 8:35 AMUnit 4B has been waiting since Friday. The tech swears he was there. Was he? - 12:50 PMA pipe bursts across town. Reassigning someone means five phone calls. - 4:30 PMMileage reimbursement forms — half estimates, half handwriting. It doesn't have to run like this. ### What Hellotracks does for property teams #### See maintenance in real time Know exactly where each staff member is so you can plan the next stop and give tenants an accurate arrival window. Tenants get an arrival window you can actually keep. #### Faster, smarter dispatch Send work orders to the closest person with an optimized route, and reassign instantly in emergencies. Emergencies get the nearest tech, not the loudest phone call. #### Accurate mileage and time Automatic stops, miles, and time-on-site make payroll and mileage reimbursement simple and exact. Reimbursement math does itself, exactly. #### Better tenant experience Shorter response times and clear communication mean higher tenant satisfaction — with proof of every visit on file. Fewer angry calls, better reviews, longer leases. #### Performance reporting See completed work orders, time on site, and productivity by team member in one click. You see who's productive — and who needs help — at a glance. ### What our customers say Better scheduling and real-time tracking have allowed us to complete more jobs each day. Shorter response times and clearer communication have also increased tenant satisfaction. Chrissi JovelStarkwood Inc. It has improved customer satisfaction by giving tenants a better time frame of when maintenance will be there. It has also helped with mileage reimbursement by seeing exact stops, miles, and times. Tanya CarterPreferred Real Estate Services ### Why property teams choose Hellotracks #### Your week today - Tenants waiting with no arrival window - Dispatch by phone call and gut feeling - Mileage reimbursement from handwritten estimates - No record of who was where, when #### With Hellotracks - Accurate mileage and time for payroll and reimbursement, automatically. - Faster response times that tenants actually notice. - Proof of every visit on file for owners and tenants. - From $10 per user per month; live in a day on existing phones. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Tighten maintenance and lift tenant satisfaction. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Field Operations Software for Healthcare & Medical Logistics | Hellotracks Source: https://hellotracks.com/en/healthcare/ Healthcare ## When minutes matter, see your field in real time. Hellotracks gives medical logistics, care transport, and home-health teams live dispatch, accurate timing, and proof of every pickup and delivery — HIPAA-ready and built for time-critical work. Create a free account Try a live demo Book a demo call - No hardware to buy - No credit card - Live in a day Trusted by Southwest Transplant Alliance and care providers worldwide · HIPAA-ready · GDPR compliant Seconds to dispatch the nearest available person 100% of pickups and deliveries time-stamped HIPAA -ready and GDPR compliant by design Healthcare The problem In healthcare logistics there is no room for a missed window or an unaccounted-for hour. Whether you are moving specimens, transporting patients, or sending nurses to homes, you need to dispatch the right person fast, prove timing, and keep sensitive data secure. - 4:15 AMAn urgent transport request. Who's closest? The answer can't wait for callbacks. - 10:30 AMAn audit asks for chain of custody. It's spread across three paper forms. - 8:20 PMA nurse finishes her last home visit and starts an hour of paperwork. It doesn't have to run like this. ### What Hellotracks does for healthcare teams #### Dispatch the closest person, fast In urgent situations, see who is available and nearest, and deploy them in seconds. The urgent run starts in seconds, not after a phone chain. #### Proof of pickup and delivery Accurate, automatic timestamps with signatures and photos document chain of custody from collection to drop-off. Chain of custody that stands up in any audit. #### Capture more completed visits Home-health and community teams log visits from the same phone they already carry — more visits captured, far fewer paper notes. Nurses chart visits in moments, not evenings. #### Built for compliance Hellotracks is HIPAA-ready and GDPR compliant, with reports and an API that support audits and integrate with your medical record systems. Compliance is built in, not bolted on. #### Track only when it should Geofencing and working-hours rules keep tracking within agreed boundaries. Staff trust the tracking because it respects their off-hours. ### What our customers say Hellotracks integrated seamlessly with our current systems, as the team worked with us to build into our medical record and assignment system. We have seen increased efficiency due to improved oversight of employee location and the ability to dispatch appropriately in urgent situations. Reid FreemanSouthwest Transplant Alliance More visibility of staff for real-time deployments. Krys GuiceSouthwest Transplant Alliance We have greatly improved the accuracy of the information we capture and spend less time recording it — capturing more visits completed than before, with fewer paper notes. Julie WitasHarwich Council on Aging ### Why healthcare teams choose Hellotracks #### Your week today - Urgent dispatch by call chain and luck - Chain of custody scattered across paper forms - Visits under-documented, evenings lost to notes - Compliance handled with crossed fingers #### With Hellotracks - HIPAA-ready and GDPR compliant by design. - Integrates with medical record and assignment systems — built with your IT team. - Proof of timing and chain of custody on every pickup and delivery. - From $10 per user per month; live in a day on existing phones. What your team will ask ### Three questions your crew will ask. Three honest answers. Does it track me after work? No. You set the working hours. Outside them, nothing is recorded, and everyone can see what is tracked and when. Will it drain my battery? Less than you'd think. The app adapts to movement, so a full day of tracking uses a modest share of a modern phone's battery. What if I lose signal? Nothing is lost. The phone keeps recording and syncs the moment it is back online. More questions answered → Install tonight. See everything tomorrow. ### Bring real-time clarity to time-critical work. Start your free 30-day trial — no credit card, no hardware, no strings attached. Create a free account Try a live demo Book a demo call --- # Answers: GPS tracking and dispatch questions | Hellotracks Source: https://hellotracks.com/en/answers/ Answers ## Straight answers to what people ask us. These are the questions teams ask on real calls with us, before they decide. Each one gets a short answer first, then the detail, and where it applies, when we are not the right fit. ### Tracking - Should you track the vehicle or the person? - We already have GPS in our vehicles. Why would we need an app? - Does a GPS tracking app drain the battery, use lots of data, or stop without signal? ### Your team - How do you track field employees without them feeling spied on? - What if my field team won't use another app? - Can GPS tracking replace timesheets and mileage logs? ### Jobs and routes - What does route optimization take into account, and how many stops can it handle? - Can field workers capture photos, signatures and forms on the job? - Can my customers see when the technician will arrive? ### Setup, API and security - How long does it take to roll out GPS tracking to a field team? - Does Hellotracks have an API, webhooks and integrations? - Is our location data secure, compliant, and how long is it kept? ### Price and value - Hellotracks is much cheaper than other tracking tools. What is the catch? - How do I justify field tracking software to my boss? ### Compared to other options - Is WhatsApp and Google Maps enough to run a field team? - How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? ### Your question is not here? Try it with your own team for 30 days, or look through the full FAQ. Start free Read the full FAQ 30 days free. No credit card. Ends by itself. --- # Track the vehicle or the person? | Hellotracks Source: https://hellotracks.com/en/answers/track-the-person-or-the-vehicle/ ## Should you track the vehicle or the person? The short answer Track the person if the work happens outside the vehicle. A tracker in the van shows one dot for the truck. An app on each phone shows every worker, so when a crew arrives in one van and splits across a site, you still see each of them. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### A vehicle tracker stops at the door Hardware in the vehicle tells you where the truck is parked. It cannot tell you who walked into the building, how long they stayed, or what they did there. #### A phone follows the worker Hellotracks runs on the phones your team already carries. Each person shows up on the live map on their own, with arrivals, time on site and a record of the visit. #### The map updates in the same second The location is a live stream, not a dot that refreshes every five or ten minutes. That is the difference between deciding who to send and guessing. #### You can run both If you already have GPS in the vehicles, keep it. Several Hellotracks customers use vehicle telematics for the fleet and Hellotracks for the people, the jobs and the proof of work. To be honest ### When a vehicle tracker is the better choice If what you need is engine data, fuel use, harsh braking or a record of vehicles no one carries a phone in, you need hardware in the vehicle. Hellotracks does not read engine data. ### People also ask Can Hellotracks track vehicles too? Yes, through the phone of the person driving. Set the vehicle type so routes and travel times fit a car, a van or a truck. What happens when a crew shares one van? Every person with the app shows up separately. When they split up on site, you see where each one is. Do we need to buy any devices? No. Hellotracks runs on Android and iPhone. There is nothing to install in a vehicle. ### Keep reading See also: GPS tracking without hardware · Live location - We already have GPS in our vehicles. Why would we need an app? - Does a GPS tracking app drain the battery, use lots of data, or stop without signal? - How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Already have vehicle GPS? What an app adds | Hellotracks Source: https://hellotracks.com/en/answers/we-already-have-gps-in-our-vehicles/ ## We already have GPS in our vehicles. Why would we need an app? The short answer Vehicle GPS tells you where the trucks are. It does not tell you who was on site and for how long, what was done there, or which job comes next. That is the part an app on the worker's phone adds. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Who was on site, and for how long Hellotracks records arrivals and departures at each place automatically. You get time on site per person, not per vehicle. #### Proof of what was done Workers add photos, signatures and forms to the job. The whole job can be saved as a PDF and sent to your customer. #### What to do next Jobs go straight to the worker's phone, in the best order. When plans change, you move a job and the phone updates. To be honest ### Keep your vehicle GPS if you need it Telematics is good at engine data and fuel. Hellotracks is good at people, jobs and proof. Many customers run both side by side. ### People also ask Is it a problem to run both? No. They answer different questions. Hellotracks does not need any hardware, so there is nothing to conflict with. What does it cost on top of what we pay today? Location is $10 per user per month on an annual plan. Dispatch, with jobs and routes, is $12.50. There is no hardware and no setup fee. ### Keep reading See also: Job dispatching · Pricing - Should you track the vehicle or the person? - Can field workers capture photos, signatures and forms on the job? - How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Track field employees without spying on them | Hellotracks Source: https://hellotracks.com/en/answers/track-employees-without-spying/ ## How do you track field employees without them feeling spied on? The short answer Be open about it, track only during working time, and let each worker see everything that is recorded about them. With Hellotracks there is no hidden layer: tracking stops at the end of the shift, and you can give workers a switch to turn it off. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Always tell your team Tracking people without their knowledge is illegal in most places. Staff must know the app is installed and running. We would rather lose a deal than be used that way. #### Only during work Hellotracks does not track people around the clock. Set working hours and tracking stops on its own at the end of a shift. Switch the toggle off, or set the status to not in service, and it stops right away. #### Nothing hidden from the worker Everything recorded about a worker is visible to that worker. You can also limit workers so they only see their own location. #### Limit who sees what Administrators see everything. Operators run the day but cannot change settings or see billing, and can be limited to one team or region. To be honest ### Why this matters for you, too A team that feels watched finds ways around the app. A team that knows the rules and sees its own data keeps using it, and that is the only way the data is worth anything. ### People also ask Does Hellotracks track people 24/7? No. Only during working hours and only when tracking is on. Is the GPS running all the time? No. GPS is not used while the phone is not moving. It is there to detect movement and routes. Can we limit where tracking is recorded at all? Yes. Define zones and tracking is only recorded inside them. This helps where you have a works agreement or a privacy commitment to your staff. Is Hellotracks GDPR compliant? Yes. Hellotracks serves customers across the European Union, and tracking can be limited to working hours. ### Keep reading See also: Timesheets · Privacy notice - What if my field team won't use another app? - Is our location data secure, compliant, and how long is it kept? - Does a GPS tracking app drain the battery, use lots of data, or stop without signal? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # When your field team won't use another app | Hellotracks Source: https://hellotracks.com/en/answers/field-team-wont-use-another-app/ ## What if my field team won't use another app? The short answer Then don't make them use it. In Hellotracks you can remove the tracking toggle, set a working-hours schedule, and the app just runs. Arrivals at a place are recorded automatically, so nobody has to tap anything. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### No toggle to forget Hide the on and off switch and tracking follows the schedule you set. Some customers chose Hellotracks for exactly this reason. #### Arrivals record themselves Put a geofence around a place and the check-in happens when the worker arrives. No button, no form, no call to the office. #### Hours without a time clock Tracking on and off doubles as clock in and clock out. Timesheet and mileage reports come out of that without a second app. #### Start small Put two or three people on it during the free trial. You see real data from your own team before you ask anyone else to join. To be honest ### If you tried this before and it did not stick It is usually one of two things. The field team would not use it, or nobody looked at the data. Both are fixed in the setup, not in the software, so it helps to know which one it was. ### People also ask Does the app need to stay open? No. It runs in the background on Android and iPhone. What does it do to the battery? It uses some battery. A phone charged overnight should last the working day. On long drives, we suggest charging in the vehicle. ### Keep reading See also: Timesheets · Live location - How do you track field employees without them feeling spied on? - How long does it take to roll out GPS tracking to a field team? - Does a GPS tracking app drain the battery, use lots of data, or stop without signal? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # GPS tracking app: battery, data and signal | Hellotracks Source: https://hellotracks.com/en/answers/gps-tracking-app-battery-data-and-signal/ ## Does a GPS tracking app drain the battery, use lots of data, or stop without signal? The short answer Hellotracks uses some battery, but a phone charged overnight should last the working day. It uses under 50 MB of mobile data a month. Without signal, the app keeps recording and syncs everything once the connection is back. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Battery The app runs in the background, so it does use battery. It is built to last a working day on a charged phone. GPS is not used while the phone is not moving. On long drives, charge in the vehicle. Low battery alerts are there if you want them. #### Mobile data Under 50 MB a month. Data is compressed before it is sent. #### No signal Nothing is lost. The app keeps collecting while offline and sends everything when the connection returns. The live map just catches up a bit later. #### Accuracy in cities Accuracy depends on the phone's GPS chip and the surroundings. Tall buildings bounce the signal for every GPS product, ours included. Test it in your own area during the trial. ### People also ask Which phones does it run on? Android and iPhone, plus tablets. The web dashboard runs in any modern browser. Do we need a specific mobile carrier? No. Any carrier works. Can we get alerts when a phone goes offline? Yes. There are alerts for low battery, device offline and zones you define, and they can go to Slack. ### Keep reading See also: Get the app · Alerts - Should you track the vehicle or the person? - What if my field team won't use another app? - How do you track field employees without them feeling spied on? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Is WhatsApp and Google Maps enough for a field team? | Hellotracks Source: https://hellotracks.com/en/answers/is-whatsapp-and-google-maps-enough/ ## Is WhatsApp and Google Maps enough to run a field team? The short answer Plenty of teams run on WhatsApp and Google Maps, and it works until someone asks what happened last Tuesday. There is no record, no timestamps, nothing to put on an invoice and nothing to check a timesheet against. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### No history A shared location in a chat is gone when the chat moves on. Hellotracks keeps the full history of every trip, stop and visit, so you can look back as far as you need. #### No proof A photo in a group chat is hard to find later. In Hellotracks, photos, signatures and forms sit on the job, with time and place. #### No plan Messages tell people where to go one at a time. Hellotracks sends each worker their jobs in the best order and updates them when plans change. #### No hours Nobody can check a timesheet against a chat. Hellotracks turns tracking on and off into clock in and clock out. To be honest ### When chat is fine If you have two or three people, no customer asks for proof, and nobody needs to check hours, a chat group may be all you need. The moment you need a record, it is not. ### People also ask Is Hellotracks hard to switch to? No. Create the account on the web, add your people, and they log in to the app. Most teams are running the same day. Can we try it without paying? Yes. 30 days, the full product, no credit card. It ends by itself. ### Keep reading See also: Job dispatching · Pricing - Can field workers capture photos, signatures and forms on the job? - Can GPS tracking replace timesheets and mileage logs? - How long does it take to roll out GPS tracking to a field team? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Hellotracks vs Samsara, Verizon Connect, Jobber, Route4Me Source: https://hellotracks.com/en/answers/hellotracks-vs-samsara-jobber-route4me/ ## How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? The short answer Samsara and Verizon Connect are telematics: hardware in the vehicle, built around the fleet. Jobber and ServiceTitan are quoting, invoicing and CRM suites for trades. Route4Me is routing first. Hellotracks runs on phones and is built around the map: live tracking, dispatch, routes, time and proof of work in one place. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Samsara and Verizon Connect They put hardware in the vehicle and follow the truck. Hellotracks follows the person, which matters the moment someone gets out of the truck. No install, no hardware cost, and a much lower price per seat. #### Jobber and ServiceTitan They are strongest at quotes, invoices and customer records, with tracking added on. Hellotracks is built around the map and the movement of your team. #### Route4Me Route4Me is routing first and does it well. In Hellotracks, routing sits alongside live tracking, time recording and proof of service, so you are not stitching three tools together. #### Why the price is lower No hardware. Tools that ship a device in every vehicle have to earn that cost back. Hellotracks uses phones your team already has, so you only pay for software. To be honest ### When Hellotracks is not the right fit If invoicing and quoting are the main thing you need, a trade suite like Jobber is likely the better choice. If you need engine data and fuel reports, you need telematics hardware. You can connect Hellotracks to either through the API. ### People also ask Can we use Hellotracks next to Jobber or our CRM? Yes. Hellotracks connects to HubSpot, Salesforce, monday.com, Zapier, n8n and more, and has an open API and webhooks. How much does Hellotracks cost? Location is $10 per user per month on annual billing, $12 monthly. Dispatch is $12.50 on annual, $15 monthly. Enterprise is quoted. ### Keep reading See also: All comparisons - Hellotracks is much cheaper than other tracking tools. What is the catch? - Should you track the vehicle or the person? - Is WhatsApp and Google Maps enough to run a field team? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Why Hellotracks costs less, and what is included | Hellotracks Source: https://hellotracks.com/en/answers/why-is-hellotracks-cheaper/ ## Hellotracks is much cheaper than other tracking tools. What is the catch? The short answer There is no hardware. Tools that put a device in every vehicle have to earn that cost back in the monthly price. Hellotracks runs on phones your team already carries, so the price is just software: from $10 per user per month. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Two plans Location is $10 per user per month on annual billing, $12 monthly. It includes live tracking, history, trips and stops, timesheets, places, zones, alerts and location reports. Dispatch is $12.50 on annual, $15 monthly, and adds the job board, assignment, route optimization, forms and job reports. Enterprise is quoted. #### Everyone who logs in counts Admins and dispatchers count as users too, not only the field team. #### Pay only for the days Billing is per user and prorated. Add someone mid-month and you pay for the days they were there, roughly thirty cents a day. Remove them and you stop paying. That is how seasonal teams use it. #### No setup fees The only extra cost ever is custom development, and only if you ask for something, we confirm it is possible, and you approve a quote first. ### People also ask Is the trial really free? Yes. 30 days, the full product, support and API included, no credit card and no user limit. It ends by itself, with nothing to cancel. Can we pay by invoice instead of card? Yes. Cards and ACH bank transfers both work, and we can invoice. Monthly, quarterly and annual billing are available. Can we cancel an annual plan? You can cancel at any time. The annual plan is charged in full at the start, so cancelling does not produce a refund for the rest of that year. If your team size changes a lot, monthly is the safer choice: it is prorated and there is nothing to undo. Do you offer nonprofit discounts? Yes. Contact support and we will work something out based on what you need. ### Keep reading See also: Pricing · GPS tracking without hardware - How do I justify field tracking software to my boss? - How is Hellotracks different from Samsara, Verizon Connect, Jobber or Route4Me? - How long does it take to roll out GPS tracking to a field team? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # How long does it take to roll out GPS tracking? | Hellotracks Source: https://hellotracks.com/en/answers/how-long-to-roll-out-gps-tracking/ ## How long does it take to roll out GPS tracking to a field team? The short answer The same day. Create the account on the web, add your people, and they download the app and log in. There is no hardware to order and nothing to install in a vehicle. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Do it in this order Create the company account on the web first, then invite people to the app from inside that account. If someone signs up on their phone first, they create a separate personal account that will not show up in your dashboard. #### Adding many people Import them from a file. Larger companies can use single sign-on and SCIM, so users are added and removed automatically from Okta or Microsoft Entra. For small teams, adding people one by one is fine. #### Don't roll out to everyone at once Start with two or three people during the trial. You look at real data from your own work before you commit anyone else. #### Help while you set up Inside the product you have an AI assistant, the help docs and a human. A person replies within one business day, and usually much faster. There is no on-demand phone line: support is by email or a scheduled call. ### People also ask Is there a minimum number of users? One administrator is enough for a working account. In practice, start with at least one admin and one worker: someone in the field creating data and someone on the web looking at it. Is support included during the trial? Yes, all of it, including API support. The trial is the full product. Do you offer training for our team? Support is included during the trial and after it, so everyday questions are covered. If you want structured training sessions, tell us the scope and who should join, and we will send a quote. Dispatchers and field staff usually need different sessions. Which languages does Hellotracks support? English, Spanish and German, set per account together with time zone and time format. How soon will we see anything useful? Usually in the first week. Real data tends to show things nobody knew about, like routes that double back or stops that take longer than planned. ### Keep reading See also: Start free · Enterprise and SSO - What if my field team won't use another app? - Does Hellotracks have an API, webhooks and integrations? - Hellotracks is much cheaper than other tracking tools. What is the catch? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Route optimization: stops, traffic, time windows | Hellotracks Source: https://hellotracks.com/en/answers/what-does-route-optimization-take-into-account/ ## What does route optimization take into account, and how many stops can it handle? The short answer Hellotracks optimizes up to 100 stops per driver per day. It uses live traffic at the moment you run it, the vehicle type, the driver's start and end address, the expected minutes on site at each stop, and job priority. Time windows and working hours can be added on top. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### What goes into a route Live traffic when you run it, vehicle type, start and end address per driver, minutes on site per stop, and job priority. #### Time windows and working hours When jobs must happen at set times, Solve Route also respects time windows and each worker's working hours. #### Many jobs, many workers Hellotracks can also auto-assign a batch of jobs across whoever is available, not only order one person's list. #### Changes during the day Drivers can re-optimize their own route from the phone as often as they need. You can turn that off if you would rather they did not. ### People also ask Can we import jobs in bulk? Yes. Upload a file or paste a spreadsheet, and assign on import or leave jobs unassigned. You can also create a job by sending an email from a verified address. Which plan includes route optimization? Dispatch, at $12.50 per user per month on annual billing or $15 monthly. ### Keep reading See also: Job dispatching · Free route planner - Can field workers capture photos, signatures and forms on the job? - Can my customers see when the technician will arrive? - Does Hellotracks have an API, webhooks and integrations? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Photos, signatures and forms on every job | Hellotracks Source: https://hellotracks.com/en/answers/capture-photos-signatures-and-forms-in-the-field/ ## Can field workers capture photos, signatures and forms on the job? The short answer Yes. Workers add photos, signatures and forms to the job on their phone. Forms can be one template shared across jobs or unique to a single job, and the whole job can be saved as a PDF to send to your customer. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Your own forms Build the forms your team fills in on paper today. Add custom fields to jobs and places, and save job templates for work you do often. #### Documents on the phone Attach reference files, like a PDF manual or a site plan, to a job so the technician has it on site. #### Proof with time and place Every photo, signature and form sits on the job, together with when the worker arrived and how long they stayed. #### Reports without logging in Schedule reports daily, weekly or every two weeks. They are delivered as xlsx, csv, geojson or PDF to whoever needs them. ### People also ask Can our customer get the job report? Yes. Save the job as a PDF and send it, or schedule reports to go out automatically. Does it work without signal on site? Yes. The app keeps working offline and syncs once the connection is back. Can managers get their own dashboard view? Yes. Administrators can customize the Jobs sheet and the Statistics view, so managers see the columns and metrics they actually use. Statistics also lets you pick a date range and members across jobs, activity, time on site, travel and performance. ### Keep reading See also: Forms · Reports and statistics - Can GPS tracking replace timesheets and mileage logs? - Can my customers see when the technician will arrive? - Is WhatsApp and Google Maps enough to run a field team? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Timesheets and mileage from GPS tracking | Hellotracks Source: https://hellotracks.com/en/answers/timesheets-and-mileage-from-gps-tracking/ ## Can GPS tracking replace timesheets and mileage logs? The short answer Yes. In Hellotracks, switching tracking on and off doubles as clock in and clock out, so hours are recorded without a separate app. Timesheet and mileage reports come straight out of the real trips and stops. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Hours without a time clock The tracking toggle is the time clock. Or set working hours and let it run on its own. #### Miles from real trips Every trip has its distance and time. Use it for mileage reimbursement instead of handwritten logs. #### Straight into payroll Schedule timesheet and mileage reports daily, weekly or every two weeks, delivered as xlsx, csv or PDF. Nobody has to log in to pull them. ### People also ask Can workers see their own hours? Yes. Everything recorded about a worker is visible to that worker. Which plan includes timesheets? Location, at $10 per user per month on annual billing or $12 monthly. ### Keep reading See also: Timesheets · Reports and statistics - What if my field team won't use another app? - How do I justify field tracking software to my boss? - Can field workers capture photos, signatures and forms on the job? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Let customers see when your technician arrives | Hellotracks Source: https://hellotracks.com/en/answers/let-customers-see-when-the-technician-arrives/ ## Can my customers see when the technician will arrive? The short answer Yes. When the worker taps "On the way", the job contact can get a link to an arrival page. Your customer does not log in to anything, and you decide whether they see the worker's name and the live map. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Just a link No app and no account for your customer. They open the link and see when you will be there. #### You control what is shared Show or hide the worker's name and the live map, per your company settings. #### Fewer calls to the office Customers stop calling to ask where the technician is, and your team stops calling the dispatcher to ask the same about the next job. ### People also ask Which plan includes the arrival link? It is part of dispatching jobs, so the Dispatch plan. ### Keep reading See also: Customer ETA pages · Job dispatching - What does route optimization take into account, and how many stops can it handle? - Can field workers capture photos, signatures and forms on the job? - Does Hellotracks have an API, webhooks and integrations? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Hellotracks API, webhooks and integrations Source: https://hellotracks.com/en/answers/api-webhooks-and-integrations/ ## Does Hellotracks have an API, webhooks and integrations? The short answer Yes. Turn on the API in company settings to get your key; the documentation is public and the API works during the free trial. Webhooks tell your system when a job is created, updated, completed, archived or deleted. Ready integrations include HubSpot, Salesforce, Slack, monday.com, Zapier, n8n and Google Calendar. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Test before you buy The API is included in the free trial, so your developer can try it before you pay anything. #### Webhooks, not polling Webhooks fire on job created, updated, completed, archived and deleted, so your system reacts right away. #### Sign-in and users Single sign-on with Okta and Microsoft Entra (Azure AD), with SCIM to add and remove users automatically. Two-factor authentication with backup codes is available too. #### Other ways to get jobs in Upload a file, paste a spreadsheet, or create a job by sending an email from a verified address. To be honest ### What we don't do We don't build custom middleware for you. We give you the API, the webhooks and support while you build. Most customers have their own team or their systems integrator do it. Connecting to another system works if that system has an API too. ### People also ask Which system should we connect first? Usually the one where your jobs come from today, like your CRM or booking tool. Is API support included in the trial? Yes. Support during the trial covers the API too. ### Keep reading See also: Integrations · Enterprise - How long does it take to roll out GPS tracking to a field team? - Is our location data secure, compliant, and how long is it kept? - What does route optimization take into account, and how many stops can it handle? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Data security, HIPAA, GDPR and retention | Hellotracks Source: https://hellotracks.com/en/answers/location-data-security-and-retention/ ## Is our location data secure, compliant, and how long is it kept? The short answer Only people you add to your account can see your data, and it is not shared with third parties. Hellotracks is HIPAA and GDPR compliant, and your data is hosted in the EU. Location history is kept as long as you want by default, or deleted automatically after one day, one month or three months. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### HIPAA, GDPR and EU hosting Hellotracks is HIPAA compliant and GDPR compliant, and data is hosted in the European Union. We sign a BAA or a DPA: send yours, or use ours. #### Who can see what Administrators see everything, including billing. Operators run the day but cannot change settings or see billing, and can be limited to one team or region. Workers only use the app and can be limited to their own location. #### Sign-in Two-factor authentication with backup codes, and single sign-on through Okta or Microsoft Entra if you already use one. #### How long data is kept By default, history is kept so you can go back as far as you need. If your policy requires it, set trip data to delete automatically after one day, one month or three months. #### Tell your team Employees must know the app is installed and running. Tracking people without their knowledge is illegal in most places, and we do not support it. To be honest ### What we don't have Hellotracks does not hold SOC 2 or ISO 27001 certification. If one of those is a hard requirement for you, tell us early, and we will work out together whether there is a way through. ### People also ask Can you sign a BAA or a DPA? Yes, both. Send your document to support@hellotracks.com, or ask for ours, and we will get it signed. Can our data stay in the EU? Yes. Data is hosted in the EU. If you have your own data residency rule, send it to us and we will confirm in writing that we meet it. Is there an uptime guarantee? A service level agreement is available on Enterprise. The Location and Dispatch plans have no contractual SLA. Can we limit where tracking is recorded? Yes. Define zones and tracking is only recorded inside them. ### Keep reading See also: Enterprise · Sub-processors - How do you track field employees without them feeling spied on? - Does Hellotracks have an API, webhooks and integrations? - How long does it take to roll out GPS tracking to a field team? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # How to justify field tracking software | Hellotracks Source: https://hellotracks.com/en/answers/how-to-justify-field-tracking-software/ ## How do I justify field tracking software to my boss? The short answer Use three levers, and you only need one of them to work. Hours: dispatcher time and payroll accuracy. Miles: fuel and reimbursement. Capacity: one more job per person per day. At $10 per user per month, the bar for paying it back is low. Start free Try the live demo 30 days free. No credit card. Ends by itself. ### In more detail #### Hours Less time building routes and answering where-are-you calls. Timesheets from real data instead of guesses. #### Miles Optimized routes cut driving. Mileage from real trips makes reimbursement exact. #### Capacity When routes are tighter and nobody waits for instructions, the same team fits in more jobs with the same vehicles. #### Let the data make the case Run the free trial with two or three real users for two weeks. The first week of data usually shows something worth fixing, like early clock-ins or routes that double back. ### People also ask Can you send a quote for procurement? Yes. Tell us what they need on it, like entity name, PO number, payment terms or a security questionnaire. Our procurement needs an SLA. Do you have one? Yes, on Enterprise. Location and Dispatch have no contractual SLA, so if uptime commitments are part of your process, raise it early. Can you talk to my boss directly? Yes. We are happy to do a short call with them, so you don't have to present it second-hand. ### Keep reading See also: Case studies · Pricing - Hellotracks is much cheaper than other tracking tools. What is the catch? - Can GPS tracking replace timesheets and mileage logs? - What does route optimization take into account, and how many stops can it handle? - All answers ### See it with your own team. Put two or three people on it today. You will know more from one week of your own data than from any page. Start free 30 days free. No credit card. Ends by itself. --- # Alternatives to Samsara, Jobber & more | Hellotracks Source: https://hellotracks.com/en/compare/ Comparisons ## Hellotracks compared, honestly. How Hellotracks stacks up against the tools teams look at next to it. Every page says when the other tool is the better choice, and links the sources we checked. #### Hellotracks vs Samsara You run commercial trucks that need hours-of-service logs, fuel tax reporting or inspections, you want AI dash cams or engine data, or you track trailers and equipment. #### Hellotracks vs Verizon Connect You need to track the vehicles themselves, run trucks that need ELD and hours-of-service logs, want AI dash cams, or track trailers and equipment. #### Hellotracks vs Connecteam Your main needs are shift schedules, a time clock with payroll export, team chat, onboarding and HR in one app, or you have 10 people or fewer and want a free plan. #### Hellotracks vs Workyard You run construction crews on multi-day projects and your priority is payroll accuracy, job costing by cost code and syncing labor costs to your accounting system. #### Hellotracks vs Timeero You mainly need hourly time tracking and mileage reimbursement feeding payroll, you are a home care agency needing EVV, or you want the lowest price for a small team. #### Hellotracks vs Housecall Pro You are a residential home service business and want quotes, invoices, card payments, online booking and reviews in one app. #### Hellotracks vs Jobber You are a home service business and want quotes, invoices, payments, online booking and client communication in one app. ### Still not sure? Try Hellotracks with two or three people from your team. A week of your own data tells you more than any comparison. Start free Read our answers to common questions 30 days free. No credit card. Ends by itself. --- # Samsara alternative: Hellotracks vs Samsara compared Source: https://hellotracks.com/en/compare/hellotracks-vs-samsara/ ## Hellotracks vs Samsara The short version Samsara is vehicle telematics: a gateway in every vehicle, dash cams and compliance tools, priced per vehicle on a quote. Hellotracks is an app on your team's phones that follows the person, with dispatch, routes, timesheets and proof of work, from $10 per user a month. Pick by what you need to see: the truck or the worker. Choose Samsara if You run commercial trucks that need hours-of-service logs, fuel tax reporting or inspections, you want AI dash cams or engine data, or you track trailers and equipment. Choose Hellotracks if Your work happens outside the vehicle, you want to see each person, dispatch jobs and prove visits, and you don't want hardware or a multi-year contract. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Samsara | What it tracks | The person, through the app on their phone | The vehicle or asset, through a gateway plugged into it | Hardware | None. Android and iPhone. | Vehicle gateway per vehicle; dash cams and asset trackers optional | Location updates | Live stream, same second | Every second from the vehicle gateway | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually. Published. | Not published. Review sites report about $27 to $33 per vehicle a month plus hardware. | Contract | Monthly or annual, billed per user by the day | Not published by Samsara. Review sites report 3-year terms that renew automatically. | Free trial | 30 days, no credit card | 30-day hardware trial | Dispatch and routes | Job board, auto-assign, route optimization up to 100 stops per driver | Route planning and dispatch for drivers and routes | Compliance and safety | Not offered: no ELD, hours of service, dash cams or engine data | ELD and hours of service, inspections, AI dash cams, diagnostics | Proof of work | Photos, signatures, forms and time on site per job | Inspection reports, document capture, e-signatures and forms in the driver app | Customer arrival link | Yes, a link when the worker is on the way | Live sharing links with a map and ETAs, per Samsara's help center | To be honest ### When Samsara is the better choice - Your trucks must meet ELD and hours-of-service rules, fuel tax reporting or vehicle inspections. - Safety video matters to you: AI dash cams, driver coaching or evidence for insurance claims. - You need engine data such as fault codes, fuel use and maintenance based on engine hours. - Tracking must not depend on a phone, for example shared vehicles or drivers without smartphones. - You track trailers, heavy equipment or other assets, not only people. Where we fit ### When Hellotracks is the better choice - The work happens outside the vehicle and you need to see each person on site, not the parked truck. - You want dispatch, routes, timesheets and proof of work in one app your team already has on their phone. - You don't want hardware to buy, install or return. - Your team size changes with the season and you want to pay per user by the day, not per vehicle on a long contract. - You want to start today and see real data before you commit. ### Using both Several Hellotracks customers keep telematics for the vehicles and add Hellotracks for the people and the jobs. Samsara answers where the truck is and how it is driven. Hellotracks answers who was on site, for how long, what was done, and what job comes next. ### People also ask Is Hellotracks a good alternative to Samsara? Yes, if this describes you: Your work happens outside the vehicle, you want to see each person, dispatch jobs and prove visits, and you don't want hardware or a multi-year contract. Stay with Samsara if this fits better: You run commercial trucks that need hours-of-service logs, fuel tax reporting or inspections, you want AI dash cams or engine data, or you track trailers and equipment. Does Samsara track people without its hardware? Samsara says its driver app gives real-time GPS tracking when connected to a Samsara vehicle gateway. We could not confirm a phone-only mode for tracking people without Samsara hardware. Is Hellotracks cheaper than Samsara? For tracking people, usually yes. Hellotracks publishes its prices: $10 per user a month on annual billing, with no hardware. Samsara does not publish prices; review sites report per-vehicle fees plus hardware on multi-year terms. Can Hellotracks replace Samsara for trucking compliance? No. Hellotracks has no ELD, hours of service, dash cams or engine data. If you need those, keep telematics. ### Sources What we say about Samsara comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Samsara: GPS fleet tracking - Samsara: Vehicle Gateway - Samsara: Driver, Fleet and Site apps - Samsara: Routing - Samsara: Pricing and plans - Samsara: 30-day trial - Samsara: Field services - Samsara Help: Live Sharing - Tech.co: Samsara review (reported pricing and contract) - TruckingWay: Samsara ELD review (reported pricing) - Hellotracks pricing - Hellotracks vs Housecall Pro - Hellotracks vs Connecteam - Hellotracks vs Workyard - All comparisons ### Comparing with Samsara? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Verizon Connect alternative: Hellotracks vs Verizon Connect Source: https://hellotracks.com/en/compare/hellotracks-vs-verizon-connect/ ## Hellotracks vs Verizon Connect The short version Verizon Connect is fleet telematics: a tracking device in each vehicle, location as often as every 30 seconds, dash cams and ELD tools, priced per vehicle through sales. Hellotracks is an app on your team's phones that follows the person live, with dispatch, routes, timesheets and proof of work, from $10 per user a month with a self-serve free trial. Choose Verizon Connect if You need to track the vehicles themselves, run trucks that need ELD and hours-of-service logs, want AI dash cams, or track trailers and equipment. Choose Hellotracks if You need to see people rather than trucks, dispatch and route jobs, and prove visits, without hardware or a multi-year contract. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Verizon Connect | What it tracks | The person, through the app on their phone | The vehicle or asset, through a device installed in it | Hardware | None. Android and iPhone. | Plug-in or wired tracker per vehicle; asset trackers and dash cams optional | Location updates | Live stream, same second | As often as every 30 seconds | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually. Published. | Not published. Review sites report from about $23.50 per vehicle a month. | Contract | Monthly or annual, billed per user by the day | Review sites report a standard 36-month term | Free trial | 30 days, self-serve, no credit card | Demo through sales. Review sites describe a 30-day trial that starts after hardware ships. | Dispatch and routes | Job board, auto-assign, route optimization up to 100 stops per driver | Route planning and a field service dispatch product | Compliance and safety | Not offered: no ELD, hours of service, dash cams or engine data | ELD logbook, inspections, fuel tax reporting, AI dash cams, diagnostics | Timesheets | Tracking on and off works as clock in and out, per person | Timecard and timesheet reports based on vehicle activity | To be honest ### When Verizon Connect is the better choice - You need to track the vehicle itself: diagnostics, fuel, idling or harsh driving, no matter who carries a phone. - Your trucks must meet ELD, hours-of-service, inspection or fuel tax rules. - You want AI dash cams and video-based driver coaching. - You track trailers or heavy equipment with battery-powered trackers. - You run a larger fleet that can commit to a multi-year contract with one telematics vendor. Where we fit ### When Hellotracks is the better choice - You need to see people, including workers in their own cars or on foot, not only company vehicles. - You want to start today with a free trial, without a sales call, hardware shipment or contract. - You want published per-user pricing and monthly billing without a 36-month term. - Your core need is dispatch, route optimization, timesheets and proof of work, not engine data. - Your team is small or changes with the season, so per-vehicle multi-year contracts are hard to justify. ### Using both Several Hellotracks customers keep telematics for the vehicles and use Hellotracks for the people and the jobs. Verizon Connect answers where the truck is and how it is driven. Hellotracks answers who was on site, for how long, what was done, and what job comes next. ### People also ask Is Hellotracks a good alternative to Verizon Connect? Yes, if this describes you: You need to see people rather than trucks, dispatch and route jobs, and prove visits, without hardware or a multi-year contract. Stay with Verizon Connect if this fits better: You need to track the vehicles themselves, run trucks that need ELD and hours-of-service logs, want AI dash cams, or track trailers and equipment. Can Verizon Connect track people without vehicle hardware? We found no phone-only tracking product. Verizon Connect's app pages say tracking data comes from devices installed in your vehicles. How much does Verizon Connect cost? Verizon Connect does not publish prices. Review sites report starting prices around $23.50 per vehicle a month on a 36-month term. Hellotracks is $10 per user a month on annual billing, with no hardware. Can Hellotracks replace Verizon Connect for trucking compliance? No. Hellotracks has no ELD, hours of service, dash cams or engine data. If you need those, keep telematics. ### Sources What we say about Verizon Connect comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Verizon Connect: Homepage - Verizon Connect: GPS tracking devices - Verizon Connect: Near real-time GPS tracking - Verizon Connect: Fleet tracking app - Verizon Connect: Reveal apps - Verizon Connect: Route planning software - Verizon Connect Reveal Help: Weekly timesheet report - Tech.co: Verizon Connect Reveal review (reported pricing and contract) - Business.com: Verizon Connect review (reported trial and contract) - Hellotracks pricing - Hellotracks vs Samsara - Hellotracks vs Jobber - Hellotracks vs Housecall Pro - All comparisons ### Comparing with Verizon Connect? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Connecteam alternative: Hellotracks vs Connecteam compared Source: https://hellotracks.com/en/compare/hellotracks-vs-connecteam/ ## Hellotracks vs Connecteam The short version Connecteam is an all-in-one app for frontline staff: shift scheduling, time clock, team chat and HR, free for up to 10 users. Its live location updates every 5 to 10 minutes while someone is clocked in, on the Expert plan. Hellotracks is built around the map: live tracking in the same second, dispatch, route optimization, customer arrival links and proof of work. Choose Connecteam if Your main needs are shift schedules, a time clock with payroll export, team chat, onboarding and HR in one app, or you have 10 people or fewer and want a free plan. Choose Hellotracks if You send people to jobs all day and need to see them live, plan routes, tell customers when you'll arrive, and prove each visit. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Connecteam | Built around | Live map, dispatch, routes and proof of work | Scheduling, time clock, communication and HR | Location tracking | Live stream, same second, while tracking is on | GPS stamp at clock in and out. Live breadcrumbs every 5 to 10 minutes while clocked in, from the Operations Expert plan. | Route optimization | Yes, up to 100 stops per driver | Not listed on Connecteam's pricing or product pages | Customer arrival link | Yes | Not listed on Connecteam's pages | Forms and proof | Photos, signatures and forms on each job, saved as PDF | Forms, checklists and tasks; documents and e-signing in the HR hub | Team chat and HR | Not the focus | Chat, updates, knowledge base, onboarding, training, time off | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually | Per hub: $29, $49 or $99 a month for the first 30 users, billed annually, then a fee per extra user. Free for up to 10 users. | Free trial | 30 days, no credit card | 14 days, plus the free plan for small teams | To be honest ### When Connecteam is the better choice - Your main job is shift scheduling, a time clock and payroll export for hourly staff. - You also want team chat, announcements, onboarding, training, documents and time off in the same app. - You have 10 people or fewer and want a free plan. - Your team works at fixed sites, like stores, restaurants or cleaning contracts, where a location check at clock-in is enough. - You have 11 to 30 people and only need clock-in location checks, where a flat hub price can cost less than per-user pricing. Where we fit ### When Hellotracks is the better choice - You dispatch jobs through the day and need to see where everyone is right now, not 5 to 10 minutes ago. - You want route optimization for many stops per driver. - Your customers should get a link showing when the worker will arrive. - You need proof of each visit: arrival, time on site, photos, signatures and forms on the job. - You want one simple per-user price instead of combining hubs and tiers. ### People also ask Is Hellotracks a good alternative to Connecteam? Yes, if this describes you: You send people to jobs all day and need to see them live, plan routes, tell customers when you'll arrive, and prove each visit. Stay with Connecteam if this fits better: Your main needs are shift schedules, a time clock with payroll export, team chat, onboarding and HR in one app, or you have 10 people or fewer and want a free plan. Does Connecteam have live GPS tracking? Connecteam records location when people clock in and out. Its live breadcrumbs update about every 5 to 10 minutes while someone is clocked in, and need the Operations Expert plan or higher. Is Connecteam free? Connecteam has a free plan for up to 10 users with one time clock and one job schedule. Hellotracks has no free plan but a 30-day free trial with the full product. Can we use Hellotracks with a payroll tool? Yes. Hellotracks timesheets and mileage reports export as xlsx, csv or PDF and can be scheduled, and the API is open to connect other systems. ### Sources What we say about Connecteam comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Connecteam: Pricing - Connecteam: GPS tracking - Connecteam Help: Breadcrumbs live location tracking - Connecteam Help: Breadcrumbs FAQ for managers - Connecteam Help: Small Business Plan - Connecteam Help: Job Scheduler - Hellotracks pricing - Hellotracks vs Timeero - Hellotracks vs Workyard - Hellotracks vs Housecall Pro - All comparisons ### Comparing with Connecteam? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Workyard alternative: Hellotracks vs Workyard compared Source: https://hellotracks.com/en/compare/hellotracks-vs-workyard/ ## Hellotracks vs Workyard The short version Workyard is built for construction contractors: a GPS time clock, overtime and break rules, job costing by cost code and payroll exports. Location updates every 5 minutes while someone is clocked in. Hellotracks is built for teams that move between many jobs a day: live tracking in the same second, dispatch, route optimization, customer arrival links and proof of work. Choose Workyard if You run construction crews on multi-day projects and your priority is payroll accuracy, job costing by cost code and syncing labor costs to your accounting system. Choose Hellotracks if Your people visit many places a day and you need to dispatch them, plan routes, see them live and give customers proof of each visit. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Workyard | Built for | Field teams that dispatch jobs and visit many places a day | Construction and trade contractors | Location tracking | Live stream, same second, while tracking is on | Every 5 minutes while clocked in | Route optimization | Yes, up to 100 stops per driver | Not listed on Workyard's pricing page | Customer arrival link | Yes | Not listed on Workyard's pages | Payroll and job costing | Timesheet and mileage reports as xlsx, csv or PDF. No job costing by cost code. | Overtime and break rules, job costing by project and cost code, exports to QuickBooks, ADP, Gusto and more | Forms and proof | Photos, signatures and forms on each job, saved as PDF | Smart forms, photos and notes on time cards | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually | From $6 per user a month billed annually, per Workyard's pricing page. Other plan prices not shown there. | Free trial | 30 days, no credit card | 14 days, no credit card | To be honest ### When Workyard is the better choice - Your main goal is construction payroll accuracy, with overtime and break rules by state and a timecard audit trail. - You need job costing by project and cost code synced to QuickBooks, Sage or Foundation. - You do union or prevailing-wage work and need classification data for certified payroll. Check the details in their trial. - Crews clock in at a jobsite kiosk, or a supervisor clocks in the whole crew. - The work is multi-day projects at fixed jobsites, not many short customer visits a day. Where we fit ### When Hellotracks is the better choice - You send people to many customers a day and need to dispatch and reassign jobs as things change. - You want optimized routes and to see everyone live on the map. - Your customers should get a link showing when the technician will arrive. - You need proof of each visit for the customer: arrival, time on site, photos, signatures and forms. - You want to track people during work without tying everything to payroll setup first. ### People also ask Is Hellotracks a good alternative to Workyard? Yes, if this describes you: Your people visit many places a day and you need to dispatch them, plan routes, see them live and give customers proof of each visit. Stay with Workyard if this fits better: You run construction crews on multi-day projects and your priority is payroll accuracy, job costing by cost code and syncing labor costs to your accounting system. How often does Workyard update location? Workyard's help center says location updates every 5 minutes while someone is clocked in, and less often when the phone is stationary. Does Hellotracks do job costing? Not by cost code. Hellotracks records time on site per job and per place, and exports timesheets and mileage. If cost-code job costing is central for you, Workyard is built for that. How much does Workyard cost? Workyard's pricing page says plans start at $6 per user a month billed annually, with Starter, Pro, Autopilot and Enterprise plans. Other sites report a monthly base fee, which the current pricing page does not show. ### Sources What we say about Workyard comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Workyard: Pricing - Workyard: Homepage - Workyard Help: How GPS, geofencing and mileage tracking work - Workyard Help: Stationary mode - Workyard: Certified payroll and union time tracking - Capterra: Workyard pricing - Hellotracks pricing - Hellotracks vs Timeero - Hellotracks vs Connecteam - Hellotracks vs Housecall Pro - All comparisons ### Comparing with Workyard? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Timeero alternative: Hellotracks vs Timeero compared Source: https://hellotracks.com/en/compare/hellotracks-vs-timeero/ ## Hellotracks vs Timeero The short version Timeero is a GPS time clock and mileage tracker for payroll, from $5 per user a month. It records a point every 5 to 30 minutes or 150 feet while someone is clocked in, and says itself that it has no route optimizer. Hellotracks is built for dispatching field teams: live tracking in the same second, job board, route optimization, customer arrival links and proof of work. Choose Timeero if You mainly need hourly time tracking and mileage reimbursement feeding payroll, you are a home care agency needing EVV, or you want the lowest price for a small team. Choose Hellotracks if You assign jobs through the day and need live locations, optimized routes, customer arrival links and proof of each visit. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Timeero | Built around | Live map, dispatch, routes and proof of work | Time clock, mileage and payroll exports | Location tracking | Live stream, same second, while tracking is on | A point every 5 to 30 minutes or 150 feet, only while clocked in | Dispatch | Job board, assignment, auto-assign | Scheduling, jobs and tasks on Pro. No dispatch module listed. | Route optimization | Yes, up to 100 stops per driver | No. Timeero says it doesn't offer a route optimizer. | Mileage | Mileage from real trips in reports | Mileage tracking and reimbursement exports on all plans | Payroll integrations | Timesheet exports as xlsx, csv or PDF, plus API | QuickBooks, Gusto, ADP, Paychex, Paylocity, Rippling and more | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually | $5, $7.50 or $10 per user a month billed annually. Basic is limited to 10 users. | Free trial | 30 days, no credit card | 14 days, no credit card | To be honest ### When Timeero is the better choice - Your main job is hourly payroll: clock in and out, breaks, overtime and export to your payroll tool. - Mileage reimbursement is a core need, with trip purpose, vehicle and commute mileage. - You are a home care agency that needs EVV. - You have up to 10 people and want the lowest per-user price. - You need a kiosk time clock with facial recognition. Where we fit ### When Hellotracks is the better choice - You dispatch and reassign jobs during the day and need to see where people are right now. - You want route optimization, which Timeero does not offer. - Your customers should get a link showing when the worker will arrive. - You need proof of each visit on the job: photos, signatures, forms and time on site. - You want dispatch, routes and tracking in one plan instead of adding them from separate tools. ### People also ask Is Hellotracks a good alternative to Timeero? Yes, if this describes you: You assign jobs through the day and need live locations, optimized routes, customer arrival links and proof of each visit. Stay with Timeero if this fits better: You mainly need hourly time tracking and mileage reimbursement feeding payroll, you are a home care agency needing EVV, or you want the lowest price for a small team. Does Timeero track location when people are not clocked in? No. Timeero says GPS tracking starts at clock-in and no locations are saved after clock-out. Is Timeero cheaper than Hellotracks? Per user, yes: Timeero starts at $5 per user a month on annual billing, capped at 10 users on Basic. Hellotracks starts at $10 and includes live tracking; dispatch and route optimization are $12.50. Does Hellotracks track mileage? Yes. Every trip has its distance and time, and mileage reports can be scheduled and exported. ### Sources What we say about Timeero comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Timeero: Pricing - Timeero: GPS tracking - Timeero FAQ: GPS tracking - Timeero: Mileage tracking - Timeero: Integrations - Timeero blog: Best apps for delivery drivers (route optimizer statement) - Hellotracks pricing - Hellotracks vs Connecteam - Hellotracks vs Workyard - Hellotracks vs Housecall Pro - All comparisons ### Comparing with Timeero? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Housecall Pro alternative: Hellotracks vs Housecall Pro Source: https://hellotracks.com/en/compare/hellotracks-vs-housecall-pro/ ## Hellotracks vs Housecall Pro The short version Housecall Pro is an all-in-one suite for home service businesses: quotes, invoicing, payments, online booking and scheduling, from $59 a month for one user. Employee location on its map updates about every 15 minutes on Android and after about 400 meters on iPhone. Hellotracks does not do quotes or invoicing; it focuses on live tracking in the same second, dispatch, routes and proof of work, priced per user. Choose Housecall Pro if You are a residential home service business and want quotes, invoices, card payments, online booking and reviews in one app. Choose Hellotracks if You need to see your team live, dispatch and route many jobs, and prove each visit, and you already invoice elsewhere or don't need to. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Housecall Pro | Built for | Any field team: service, logistics, security, care, public sector | Residential home service trades | Quotes, invoices, payments | Not offered | Yes, on all plans | Location tracking | Live stream, same second, while tracking is on | From Essentials. About every 15 minutes on Android, after about 400 meters on iPhone, during business hours. | Route optimization | Yes, up to 100 stops per driver | Routes on Essentials; route optimization listed on MAX | Customer arrival updates | Link when the worker is on the way | On-my-way texts with ETAs | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually | $59 a month for 1 user, $149 for 5 users, $299 for 8 users, billed annually. Extra users on MAX $35 a month each. | Vehicle GPS | Not needed: tracking runs on phones | Optional add-on at $20 per vehicle a month | Free trial | 30 days, no credit card | 14 days, no credit card | To be honest ### When Housecall Pro is the better choice - You are a residential home service business that needs quotes, invoicing, payments and online booking in one app. - You want customer-facing tools like estimate e-signatures, a customer portal, a price book and service plans. - You are a small team of up to 8 people where one plan price covers everyone. - Getting paid faster matters more to you than live locations. Where we fit ### When Hellotracks is the better choice - You need live locations of your people, not an update every 15 minutes. - Your team is larger, where per-user pricing costs less. For 20 users, Hellotracks Dispatch is $250 a month on annual billing. - You are not a home service business, for example logistics, security, care or public sector work. - You already invoice in your accounting system and need tracking, dispatch and proof of work alongside it. - You want route optimization without moving to the top plan. ### People also ask Is Hellotracks a good alternative to Housecall Pro? Yes, if this describes you: You need to see your team live, dispatch and route many jobs, and prove each visit, and you already invoice elsewhere or don't need to. Stay with Housecall Pro if this fits better: You are a residential home service business and want quotes, invoices, card payments, online booking and reviews in one app. Does Housecall Pro have live GPS tracking? Housecall Pro shows employee locations from the Essentials plan. Its help center says Android updates about every 15 minutes and iPhone after about 400 meters of movement, during business hours. Vehicle GPS is a paid add-on. Does Hellotracks do invoicing like Housecall Pro? No. Hellotracks does not create quotes or invoices. Many customers invoice in their accounting system and use Hellotracks for tracking, dispatch and proof of work. Which is cheaper for a team of 20? Based on published prices, Housecall Pro MAX with 12 extra users comes to about $719 a month on annual billing. Hellotracks Dispatch for 20 users is $250 a month on annual billing. They include different things, so compare what you need. ### Sources What we say about Housecall Pro comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Housecall Pro: Pricing - Housecall Pro: Dispatching software - Housecall Pro Help: Employee GPS tracking and HCP map - Housecall Pro Help: Vehicle GPS tracking - Housecall Pro: Time tracking - Hellotracks pricing - Hellotracks vs Samsara - Hellotracks vs Connecteam - Hellotracks vs Timeero - All comparisons ### Comparing with Housecall Pro? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Jobber alternative: Hellotracks vs Jobber compared Source: https://hellotracks.com/en/compare/hellotracks-vs-jobber/ ## Hellotracks vs Jobber The short version Jobber runs a home service business from quote to payment: requests, quotes, scheduling, invoices, payments and client hub, priced by team size from $29 a month. Its built-in GPS drops a pin when a worker does something in the app; a live map needs vehicle trackers from a partner. Hellotracks has no quotes or invoicing; it tracks people live in the same second and focuses on dispatch, routes and proof of work, priced per user. Choose Jobber if You are a home service business and want quotes, invoices, payments, online booking and client communication in one app. Choose Hellotracks if You need to see your people live, dispatch and route many jobs, and prove each visit, and you invoice elsewhere or don't need to. Facts about other tools checked on September 17, 2026. Prices can change, so confirm on their website. ### Side by side | Hellotracks | Jobber | Built for | Any field team: service, logistics, security, care, public sector | Home service trades like cleaning, landscaping, HVAC and plumbing | Quotes, invoices, payments | Not offered | Yes, on all plans | Location tracking | Live stream, same second, while tracking is on | A pin when a worker clocks in or out, starts a timer, adds a note or completes a visit. From the Connect plan. | Live map of the team | Yes, on phones | With FleetSharp devices installed in vehicles (US and Canada) | Route optimization | Up to 100 stops per driver, including time windows | From Connect, for visits without a fixed time, on the web | Customer arrival updates | Link when the worker is on the way | On-my-way text messages | Price | $10 per user a month (Location) or $12.50 (Dispatch), billed annually | By team size, annual prepaid: Core $29 for 1 user, Connect $149 for up to 5 users, $299 for up to 15. 16+ users: contact sales. | Free trial | 30 days, no credit card | 14 days, no credit card | To be honest ### When Jobber is the better choice - You are a home service business that needs quotes, invoices and card or ACH payments in the same tool. - You want online booking, a client hub, automated reminders, review requests or marketing tools. - You work alone or with a small crew, where one plan price covers everyone. - Syncing jobs and invoices with QuickBooks Online or Xero is your main need. - Knowing where a worker clocked in or finished a visit is enough; you don't need live tracking. Where we fit ### When Hellotracks is the better choice - You need to see where your people are right now, not only where they last tapped something in the app. - You want a live map without installing trackers in vehicles. - Your team is larger. For 15 users, Hellotracks Dispatch is $187.50 a month on annual billing, and pricing stays published above 15 users. - You route timed appointments as well as flexible visits, with many stops per driver. - You are not a home service business, for example logistics, security, inspections or public works. ### People also ask Is Hellotracks a good alternative to Jobber? Yes, if this describes you: You need to see your people live, dispatch and route many jobs, and prove each visit, and you invoice elsewhere or don't need to. Stay with Jobber if this fits better: You are a home service business and want quotes, invoices, payments, online booking and client communication in one app. Does Jobber have live GPS tracking? Not on its own. Jobber's help center says it drops a GPS waypoint when a worker changes something in the app, like clocking in or completing a visit. A live map of vehicles needs FleetSharp tracking devices, available in the US and Canada. Does Jobber have route optimization? Yes, from the Connect plan. It optimizes visits without a fixed time, by driving distance, for up to 7 days, on the web. Does Hellotracks do invoicing like Jobber? No. Hellotracks does not create quotes or invoices. Many teams invoice in their accounting system and use Hellotracks for tracking, dispatch and proof of work. ### Sources What we say about Jobber comes from these pages, checked on September 17, 2026. Spotted something out of date? Tell us and we will fix it. - Jobber: Pricing - Jobber: GPS tracking - Jobber Help: GPS waypoint tracking - Jobber Help: Route optimization - Jobber Help: On my way text messages - Jobber Help: FleetSharp GPS tracking integration - Jobber Help: The Connect plan - Hellotracks pricing - Hellotracks vs Housecall Pro - Hellotracks vs Verizon Connect - Hellotracks vs Connecteam - All comparisons ### Comparing with Jobber? Try both. Hellotracks is free for 30 days with no credit card. Run it next to what you use today and decide on real data. Start free Try the live demo 30 days free. No credit card. Ends by itself. --- # Hellotracks Reviews: 12M Jobs, 80M Trips, 30B Locations Source: https://hellotracks.com/en/reviews/ Hellotracks ## Reviews from customers with businesses like yours Start 30 day free trial More than 12 million jobs assigned, 80 million trips recorded and over 30 billion live locations. Hellotracks is optimizing routes for thousands of users every day. Have a look at our customer stories. Motivate Certis Cisco Wheels Lyft Bay Wheels Bird Houston Public Works “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Neil B., Operations Lyft, Inc. “Hellotracks is a great routing tool and a good tool to keep track of the crews while in the field.” Anthony Pate, Maintenance Section Chief Houston Public Works “Hellotracks helps us to dispatch workers and manage our assets across Europe. The platform is easy to use, the API provides a lot of information and allows to dig deeper into what you can do with this tool.” Samori Osei, Senior Operations Specialist Bird “Hellotracks allows us to monitor staff and has helped us to increase in productivity” John Mooteealoo, Head of Service Islington Council, “Our organization has used technology to give us a competitive advantage were our bigger and more established competitors held the advantage. Hellotracks is what Google promised with Coordinate, but never developed. The ability to track where your field staff did throughout the day is what sets Hellotracks apart.” Christian Reyes, Principal PTS Group “Hellotracks changed the way we control our fleet for deliveries of goods and services. The system as a whole offers all the resources we need to get in control of the jobs and people working on them.” Bruno D., Administrative Director Gráfica Ingral “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D., Senior Product Manager CitiBike, Operated by Motivate “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher, Operations Manager Bay Wheels “Amazing experience! We can get a perfect overview of field staff activities real-time and at a glance. It's so easy to dispatch and track the work in the field. It allows dynamic planning!” Patrick Grossman, Head of Operations Grossman Automatic Doors “Hellotracks has been extremely valuable for us and the team is very responsive to questions.” Micah Stone, Director of Business Intelligence Wheels “Great Product!!! Easy to install and use, great reporting and tracking. The staff is awesome.” Jose Jacobo, Senior Operations Manager Select Express & Logistics “Hellotracks is very useful and helps us to organize our tasks.” Caroline Risi, Assistant CEO/HR Hansa-Flex Hydraulik AG ### More from customers Short and in their own words. We stopped calling around. Now dispatch just looks at the map. Sean HoulahanNY State Solar More efficient routes meant more bandwidth to take on more customers. Jonah RobersonEntrusted Much better than printed paper routes. The live tracking was a huge bonus. Bryan SellersND Sellers Septic Tank Service In a few clicks, we can pull every visit detail our clients need. It's a game changer. Felix BrayiRock Entertainment Improved location visibility means we can dispatch the right person in urgent situations — every time. Reid FreemanSouthwest Transplant Alliance No onboarding needed. Daniel HelmsShift Transit It's boosted our team's productivity in a way no other product could. Daniel MurrayNY State Solar It's saved us real money — we can see exactly when technicians actually leave and return. Joshua JenningsIT Securetel Hellotracks lets our drivers cover more locations in a single day — it's made a real difference across 250+ sites. Scott GlincherState of Florida We used to call the dispatcher constantly to find the next job. Hellotracks eliminated that entirely. Nicholas MagarettLake Linx Inc. Our customers appreciate knowing exactly when an engineer is on the way. Sam ThomasWards of York Now we can show the team exactly how much territory they covered — not just what they think they did. Daniel MurrayNY State Solar Simple, straightforward, and works on phones the crew already has. The switch from our old provider was seamless. Ernest AllredLos Angeles Unified School District After seeing Hellotracks in action, a global partner approached us and asked to adopt the system. Yuni SetiyawatiSummit Institute for Development Everything is intuitive. There was nothing to study — our team just used it. Oleksandr SolodunZbestlock Dispatching, routing, and documentation — Hellotracks replaced three separate systems with one. Quincy BlandVital Service Corp We're capturing more completed visits than before, and the paper notes are gone. Julie WitasHarwich Council on Aging Processing mileage reimbursement is now straightforward — exact stops, miles, and times, all in one place. Tanya CarterPreferred Real Estate Services We reduced route creation time by over 30%. In the first six months, fuel expenses dropped 20%. Jose PeraltaIndustrias Carsol S.A. We now have the ability to submit a survey at completion of each call — it holds the technician accountable and lets the customer critique the work in real time. Quincy BlandVital Service Corp It's improved customer satisfaction by giving them a better time frame of when maintenance will be there. Tanya CarterPreferred Real Estate Services Hellotracks adapts to the needs of our business and creates new systems to serve us best. Conner TothEntrusted Complaints from sales have dropped — they can now see the real-time location of every dispatch themselves. Mario GonzalezIndustrias Neon --- # Hellotracks Case Studies: Optimizing Routes and Trips Source: https://hellotracks.com/en/casestudy/ ## Case Studies More than 12 million jobs assigned, 80 million trips recorded and over 30 billion live locations. Hellotracks is optimizing routes for thousands of users every day. Have a look at our customer stories. Have a look at our customer stories Trusted by thousands of teams worldwide Motivate NYC grew productivity by more than 50% in three months. Read the case study Entrusted loves top notch service and the increased functionality of their business operations using Hellotracks Read the case study Hellotracks gave Wheels better optimization of worker routing, higher productivity per worker and reduced travel costs Read the case study Divvy Chicago almost doubled productivity in three months. Read the case study --- # Casestudy Hellotracks and Divvy Source: https://hellotracks.com/en/casestudy/divvy/ ## In 3 months Divvy Chicago productivity increased almost 100% percent using Hellotracks Check out what Divvy can do? #### Jon Baker Station Operations Manager, Divvy Chicago I would recommend Hellotracks because it is a convenient, scalable way to manage field teams. It can work for small and large teams. The user interface is also simple and intuitive. Using Hellotracks was definitely easier to track our work in the field. ## The old way #### Physical GPS units #### High costs ### The Story Jon Baker has been working at Motivate for the past 8 years and is now Station Operations Manager in Chicago. Before Hellotracks, Divvy Chicago used to have physical GPS units to navigate vehicles throughout the city. However, they were finding that problems kept arising from the units. They were also looking for solutions that might offer the same service but at a reduced cost. ## Results Once Hellotracks was set up with the team, Divvy found it easier to track work in the field. The ability to add job types, import data, and make jobs more custom were other features they enjoyed. Other benefits included fewer after-hours messages from the dispatch team, scalable workflows for small and large teams, and a simple, intuitive user interface. ### Try us for 30 days for FREE Create your free account in minutes. No credit card required. Start a Hellotracks account “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Niel B. Operations, Lyft inc. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D. Senior Product Manager, CitiBike “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher Operations Manager, Bay Wheels ### Talk to an expert ##### We are here to support you ###### Evaluating Hellotracks' offering ###### System migration guidance ###### Business case scoping ###### Integration tools ### Let us call or email you back We’ll have a sales representative respond within 24 hours. Ask for a demo. Related casestudy Hellotracks gave Wheels better optimization of worker routing, higher productivity per worker and reduced travel costs Read the case study --- # Motivate NYC Boosted Productivity 50% with Hellotracks Source: https://hellotracks.com/en/casestudy/motivate/ ## In 3 months Motivate NYC productivity increased more than 50% percent using Hellotracks Check out what Motivate New York can do? #### Joe Desimone General Manager, Motivate LLC New York Ultimately, we were able to increase productivity, which decreases cost. Since implementation, our system has almost doubled in size but our headcount has not needed to grow at the same rate. All of our systems around the country were able to adopt Hellotracks and all of them still use it today. ## The old way #### A lot of inefficient, time consuming, manual work. #### Manually created routes using Google Sheets. #### Communication via push to talk phones. #### Giving field staff stop by stop instructions. ### The Story Joe is the GM for the NYC region including New Jersey responsible for about 450 people, 52 vehicles, 19,500 bikes, and over 1,100 stations. His team used to use Google Sheets to create routes manually and the drivers would self navigate around the city. According to Joe, Motivate New York would communicate with field staff via push to talk phones and give them instructions, stop by stop. This meant a lot of manual work, which was time consuming and extremely inefficient. It also meant a lot of very one-way conversations so Motivate New York did not really know where the field staff were during good portions of the day. ## Implementation Motivate New York tried to install a service for the vehicles, but found it difficult to run multiple software programs just to know where field staff were and what they were doing. "I started doing the research because I knew other options were available from other companies I worked for, I knew there really had to be a better way" Joe Desimone | General Manager, Motivate NY Motivate New York then found Hellotracks and they liked that everything is centralized on one platform. ## Results With the Jobs feature, they are now able to upload large bulks of tasks at one time, select the field staff, dispatch to the correct staff member and follow navigation to every stop. The fact that there is a computer system for dispatchers, and an app for the field staff was considered a major positive in their decision making. The visual management, where you can see the map, see all the work, all the field workers that are out on their routes helped Motivate New York understand how each day was unfolding in real-time. "All of that stuff is what we needed, and the nice thing about it is that it was not too complex" Joe Desimone | General Manager, Motivate NY ### Try us for 30 days for FREE Create your free account in minutes. No credit card required. Start a Hellotracks account “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Niel B. Operations, Lyft inc. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D. Senior Product Manager, CitiBike “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher Operations Manager, Bay Wheels ### Talk to an expert ##### We are here to support you ###### Evaluating Hellotracks' offering ###### System migration guidance ###### Business case scoping ###### Integration tools ### Let us call or email you back We’ll have a sales representative respond within 24 hours. Ask for a demo. Related casestudy Divvy Chicago almost doubled productivity in three months. Read the case study --- # Hellotracks Boosts Wheels' Productivity and Cuts Costs. Find it! Source: https://hellotracks.com/en/casestudy/wheels/ ## Hellotracks gave Wheels better optimization of worker routing, higher productivity per worker and reduced travel costs Check out what Wheels can do? #### Arunima Jain Operations Manager, Wheels What I really like about Hellotracks is that it saves me time. I can automate job assignments and delegate tasks easier. After implementation, I found that Hellotracks simplifies route optimizations for my field staff and increases worker productivity. I would definitely recommend Hellotracks, it has a good user interface and optimizes my tasks for me. ## The old way #### Calculate routes manually #### A pain to track job completions and productivity ### The Story Arunima is an experienced Operations Manager / Team Lead with a demonstrated history of setting up operations in over 10 cities in 3 countries with a strong focus on Localization, Data Analysis, Customer Support, Team Management, Operations Strategy and Continuous Process Improvement. Before the implementation of Hellotracks, Arunima had to calculate routes manually every day and the drivers would often self navigate around the city based on their own knowledge. ## Results Once we found Hellotracks and implemented it, we saw results right away. Hellotracks allowed us to improve our field operations through better optimization of worker routing and handling of jobs. This gave us higher productivity per worker and reduced travel costs, which overall improves the bottom line of Wheels. ### Try us for 30 days for FREE Create your free account in minutes. No credit card required. Start a Hellotracks account “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Niel B. Operations, Lyft inc. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D. Senior Product Manager, CitiBike “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher Operations Manager, Bay Wheels ### Talk to an expert ##### We are here to support you ###### Evaluating Hellotracks' offering ###### System migration guidance ###### Business case scoping ###### Integration tools ### Let us call or email you back We’ll have a sales representative respond within 24 hours. Ask for a demo. Related casestudy Motivate NYC grew productivity by more than 50% in three months. Read the case study --- # Top-Notch Service and Enhanced Functionality with Hellotracks Source: https://hellotracks.com/en/casestudy/entrusted/ ## Entrusted loves top notch service and the increased functionality of their business operations using Hellotracks Check out what Entrusted can do? #### Andrew Holden Assistant Mitigation Manager, Entrusted I was looking at the reviews and with Hellotracks everything we were concerned about was there: can we have job sites? Yep, is there route optimization? Yep, is there location services? Yep, the software just met each and every one of our needs. After talking with Hellotracks we decided to try it out the 30-day free trial. We decided that it worked and went with it. I would definitely recommend Hellotracks to other companies. ## The old way #### 2 different mapping systems #### Manual search for open space #### Wasting time with inefficient routes ### The Story Andrew is the assistant mitigation manager at Entrusted and has been working for the company for a few years now. Before implementation with Hellotracks, Entrusted had to use 2 different systems for mapping. One map would be tracking their truck's location and then the other map was focused on managing jobs. Now Entrusted can have both in the same system, with key information on the same map with complementary features, such as team and place management, in Hellotracks. ## Results Entrusted used to have to do a manual search for an open space to provide service and then add it to the calendar. Now Entrusted can know everything about each job, they just hover over a specific field worker or job and it gives them all the details they need. Then the team at Entrusted can add it to the calendar. "It's been really helpful. To me personally, it saves me time, and it saves the technicians time, it saves the company time because we get more efficient routes, less expensive to drive, it is saving gas, it is saving us a lot" Assistant Mitigation Manager, Entrusted ### Try us for 30 days for FREE Create your free account in minutes. No credit card required. Start a Hellotracks account “Hellotracks has been very easy to implement and it’s helped us to better manage our field staff, improve asset recovery and improve overall field operations through real-time visibility.” Niel B. Operations, Lyft inc. “The management tool is very easy to use and engage between the dashboard and device app and the API integration is adaptable for our business. Hellotracks team has been an excellent partner that actually cares about the success of our team.” Lawrence D. Senior Product Manager, CitiBike “Hellotracks helped us to improve routing efficiency and allowed auditing of daily routes.” Ryan Gallagher Operations Manager, Bay Wheels ### Talk to an expert ##### We are here to support you ###### Evaluating Hellotracks' offering ###### System migration guidance ###### Business case scoping ###### Integration tools ### Let us call or email you back We’ll have a sales representative respond within 24 hours. Ask for a demo. Related casestudy Motivate NYC grew productivity by more than 50% in three months. Read the case study --- # Hellotracks Affiliate Program Source: https://hellotracks.com/en/affiliate/ Affiliate program ## Earn commission by referring field teams to Hellotracks. Share Hellotracks with companies that need live location, dispatching, routing, and field-team reporting. Your personal referral link tracks signups, trials, paid customers, and earned commissions inside your Hellotracks dashboard. Start your affiliate account Sign in to enroll Signups, trials, paid customers Current default commission10% of the first paid invoice Personal referral linkhellotracks.com/signup?ref=your-code Dashboard tracks Signups, trials, paid customers Built into Hellotracks ### A referral program for people who already know field operations. The current affiliate program is self-service. Create or sign in to your Hellotracks account, enroll from Settings, choose your affiliate code, and share your personal signup link with teams that are a fit for Hellotracks Business. How it works ### From referral link to commission ledger. 01 #### Enroll in Settings Enable affiliate access from your Hellotracks account. The app creates your personal referral code and affiliate dashboard. 02 #### Share your link Send your signup path to the companies you recommend. Referral links use the format /signup?ref=your-code. 03 #### Watch the dashboard Follow signups, trials, paid customers, and the referred companies attached to your affiliate code. 04 #### Earn on conversion A commission is created when a referred company reaches its first paid invoice, using the current default commission rate. Hellotracks dashboard showing field operations and routing Affiliate dashboard ### Everything is visible in your Hellotracks account. Affiliate reporting is not handled by a separate partner portal. Your dashboard shows the referral link, editable code, referred customers, and commission ledger in one place. - Copy your referral link or adjust your affiliate code. - See referred companies move from signup to trial to paid customer. - Review earned and paid commission amounts with invoice and status details. Who it is for ### Recommend Hellotracks where it can create real operational value. #### Consultants and implementers Introduce Hellotracks to clients that need better dispatching, field visibility, and reporting. #### Field operations specialists Refer teams that still coordinate jobs, routes, and proof of work through calls, spreadsheets, or paper. #### Customers and advocates Share the product with other businesses when Hellotracks has helped your own field team work better. Details ### Common affiliate questions. #### How do I get my affiliate link? Create or sign in to your Hellotracks account, open Settings, and enroll in the affiliate program. After enrollment, your Affiliate dashboard shows your link and code. #### What is the default commission? The current default commission is 10% of the referred company's first paid invoice. The dashboard shows the rate attached to your affiliate account. #### What happens when someone signs up with my code? The signup is attributed to your affiliate code. You can track referred signups and commissions from the Affiliate dashboard in Hellotracks. ### Start referring companies that run field teams. Create a Hellotracks account, enroll as an affiliate from Settings, and start sharing your personal referral link. Start your affiliate account --- # Hellotracks Business - Reseller Program Source: https://hellotracks.com/en/reseller/ Reseller program ## Manage field-service clients with Hellotracks Offer Hellotracks to your customers, manage their rollout, track seats and stages, and support client workspaces from one reseller dashboard. Talk to us Reseller workspace Managed clients12 Seats used87/120 Acme Logisticsactive 24 / 30 Northbound Maintenancetrial 5 / 10 Riverside Couriersdemo — Benefits ### Built for partners who implement and support clients #### Onboard new clients Create new client companies, invite their account owner, and manage onboarding from your reseller workspace. #### Attach existing customers Attach existing Hellotracks customers through an approval link that the client company admin controls. #### Bundle your services Package Hellotracks with your implementation, training, integration, and support services. Client portfolioSeat allocationApproval linksSupport sessionsImplementation services The reseller program is not just a referral link. It is a managed-client setup for partners who actively sell, implement, and support field-service operations. Reseller dashboard What you can manage ### A real reseller workspace The reseller dashboard gives approved partners a practical operating view of their client base. Create companies for new customers, link existing customers with approval, track lead, demo, trial, active, at-risk, and churned stages, and control whether reseller support access is enabled for each client. - Create client companies with owner invite - Attach existing clients after admin approval - Track allocated seats, used seats, and client state - Start short-lived support sessions when enabled FAQ ### Common questions #### Who is the reseller program for? We work best with consultants, implementation partners, IT service providers, and field-operations specialists who already advise customers in logistics, distribution, maintenance, delivery, public sector services, or mobile workforce operations. #### Is this the same as the affiliate program? No. Affiliates refer customers and track referral commissions. Resellers manage client accounts directly and may provide onboarding, configuration, training, integrations, and ongoing support services. #### Can I manage existing Hellotracks customers? Yes. A reseller can create an approval link for an existing client company. The client company admin must approve the relationship before the company becomes part of the reseller workspace. #### How do billing, seats, and support work? Reseller-managed clients can be tracked with commercial plan labels, allocated seats, used seats, and billing ownership. Support access can be enabled per client, allowing a reseller to open a short-lived support session when the client permits it. Get in touch ### Become a reseller Tell us about your business and we’ll get back to you to discuss the reseller program. ### Become a Reseller --- # Fleet Risk Visibility Program for Insurance Brokers | Hellotracks Source: https://hellotracks.com/en/partners/insurance-brokers/ Commercial-auto partner program ## Help fleet clients prove operational control before renewal Hellotracks gives commercial-auto brokers, risk advisors, and loss-control consultants a practical way to help service fleets show live field visibility, route discipline, and proof of completed work. Nominate a fleet client Open live demo 30-day visibility pilotField activity evidenceNo premium promises - Used in 70+ countries - HIPAA & GDPR compliant - 500+ customer reviews Why brokers care ### Many fleet clients run a controlled operation. They just cannot show it clearly. Renewal conversations are easier when a client can show how work is assigned, where teams operate, how routes are followed, and how service visits are completed. Hellotracks turns daily field operations into evidence a broker can review with the client before risk and renewal discussions. What partners get ### A clean win for the broker and the client One nominated client, one short pilot, one report both sides can use — with no software for you to run. #### For the broker - A concrete reason to start renewal and risk conversations earlier - A field-evidence report you can walk through with the client - An advisory path you can repeat across similar accounts - No software to operate — Hellotracks runs the onboarding #### For the fleet client - Live visibility into where field teams are and what gets done - Dispatch discipline and proof of completed visits - Route history that shows operational control - A lightweight pilot that starts with a small team Fleet Risk Visibility Program ### A simple partner program built around one nominated client The first version is intentionally operational: pick a fit client, run a short guided pilot, and package what happened in the field into a useful readiness report. 01 #### Nominate A broker nominates a service-fleet client with commercial-auto exposure and an upcoming renewal, review, or risk-improvement goal. 02 #### Pilot Hellotracks helps the client launch a small team with live GPS movement, dispatch workflows, job status, and route history. 03 #### Review The client and broker review recent field activity, dispatch discipline, job completion patterns, and operational gaps. 04 #### Convert Qualified clients can continue with their own workspace, while the broker keeps a clear advisory path for similar accounts. A typical pilot runs about 30 days, starts with a small team, and needs no extra hardware. Renewal-readiness evidence ### A field-operations report brokers can actually discuss The report is not an underwriting promise. It is a structured view of field activity that helps a broker and client talk about operational control with more concrete evidence. - Active field users, jobs, and recent route history - Dispatch responsiveness and proof of completed visits - Patterns that point to better supervision, scheduling, or territory planning Fleet Risk Visibility Program #### Fleet Renewal Readiness Report Pilot window 30 days Field team Small, nominated Prepared for Broker + client Sample evidence 30Tracked field days 486Completed visits 92%Route history coverage - 01Field visibilityActive field users, tracked days, and live location coverage. - 02Dispatch & service evidenceJobs created and completed, with proof of finished visits. - 03Route & territoryService zones, route history, and coverage gaps. - 04Broker-client discussion pointsWhere operational control is strong and what to improve before renewal. Operational evidence for the broker-client conversation — not an underwriting promise. Ready when you are ### Have a client in mind? Nominate one commercial-auto fleet client and we will help you run the pilot end to end. Nominate a fleet client See the live demo Best-fit accounts ### Start where operational visibility matters and the workflow is light enough to launch fast. #### Strong fit Field service and repair fleetsMaintenance contractorsHealthcare visit teamsSecurity and inspection routesLocal delivery and distribution teams #### Less of a fit Long-haul trucking ELD programsDashcam-only safety programsClients unwilling to run a live pilot Broker questions ### What this program is and is not Does Hellotracks promise lower insurance premiums? No. The program provides operational visibility and evidence. Premium outcomes depend on the client, broker, carrier, market, and underwriting process. What does the pilot cost the broker or client? The pilot uses standard Hellotracks pricing for the client's small team, with no separate broker fee and no long-term commitment to get started. Does the broker need to manage the software? No. Hellotracks runs the product onboarding. The broker can stay focused on identifying fit clients and using the report in advisory conversations. Who owns the client's data? The client owns their data. Hellotracks is GDPR compliant, and the broker only sees what the client agrees to share in the readiness report. Can this work with existing reseller or affiliate programs? Yes. Commercial terms can be handled through the existing Hellotracks partner setup while the first step stays focused on client nomination and pilot success. Become a partner ### Nominate a fleet client Tell us about the client profile, fleet size, renewal timing, and what you want to learn from a short visibility pilot. We reply within one business dayStart with a single nominated client — no obligationHellotracks runs the onboarding, not you --- # Hellotracks - Sub-processors Source: https://hellotracks.com/en/sub-processors/ ## Hellotracks Sub-processors Last updated: May 19, 2026 Hellotracks uses certain third-party service providers to help deliver, secure, support, and improve the Hellotracks service. These providers may process customer data only as needed to provide their services to Hellotracks and are required to protect that data under appropriate contractual, technical, and organizational safeguards. ### Sub-processor categories Hellotracks may use sub-processors in the following categories: - Cloud hosting, infrastructure, storage, and database providers. - Mapping, routing, geocoding, and location-services providers. - Email, notification, messaging, and customer communication providers. - Customer support, help desk, and customer success tools. - Payment processing, billing, accounting, and subscription management providers. - Analytics, diagnostics, logging, security, and service monitoring providers. - Third-party integrations that customers choose to enable, such as Slack or calendar integrations. ### Customer-enabled integrations Some integrations are enabled directly by customers or workspace administrators. When a customer connects Hellotracks to a third-party service, such as Slack, Hellotracks processes the information needed to operate that integration, including connection metadata, configuration settings, and the content necessary to send or receive the requested workflow events. ### Changes to sub-processors Hellotracks may update its sub-processors as the service changes. When required by applicable law or a customer agreement, Hellotracks will provide notice of material changes and give customers an opportunity to object according to the terms that apply to their account. ### Questions For questions about Hellotracks sub-processors, data processing, or a current vendor list, contact support@hellotracks.com. For more information about how Hellotracks handles personal data, see the Hellotracks Privacy Notice and Terms of Service. --- # Hellotracks Media & Reviewer Kit | Logos, Product Images & Facts Source: https://hellotracks.com/en/media-kit/ FOR WRITERS, EDITORS & SOFTWARE REVIEWERS ## Everything you need to cover Hellotracks. Clear product facts. Copy you can reuse. Original assets with context. Put together an accurate review or comparison without hunting for the basics. Download reviewer kit Explore product facts Free to use for editorial coverage · No signup required Facts reviewed September 7, 2026 · English Hellotracks HELLOTRACKS / EDITORIAL RESOURCES ### A useful starting point. Your own perspective. - 3 ready-to-use descriptions - Product facts with source links - Logos, iOS app icon + 5 demo stills - Captions, CSV & JSON included Prepared by Hellotracks. Your review and conclusions stay yours. 01 / DESCRIBE THE PRODUCT ### A clear introduction, in three lengths. Use these descriptions as a starting point. Edit for your audience and add your own observations. #### One sentence 20 words Hellotracks is field operations software for live team location, job dispatching, route optimization, and recording work completed in the field. Copy text #### Short description 50 words Hellotracks helps organizations coordinate people working across multiple locations. Dispatchers use a web dashboard to see team locations, assign jobs, and plan routes. Field staff use the iOS or Android app to receive work and record progress. Location history, forms, photos, signatures, and reports connect field activity to the office. Copy text #### Product overview 111 words Hellotracks is cloud-based field operations software for organizations coordinating mobile teams. It combines live location, job dispatching, route optimization, location history, and field reporting. Managers work in a web dashboard, while field staff use the iOS or Android app on their smartphones. Teams can assign and schedule jobs, collect forms, photos, and signatures, and review completed work. Integrations and an API connect field workflows with other business systems. Typical use cases include repair and maintenance, facilities services, distribution, and micromobility operations. Tracking depends on device permissions and connectivity; live dashboard updates pause while a device is offline. Features vary by plan. Review the current pricing and product documentation when comparing options. Copy text 02 / COMPARE ACCURATELY ### The facts, with somewhere to check them. These are vendor-provided facts. Follow the source links for details and check current plan availability before publishing. Download comparison facts · CSV ↓ Full reference · JSON ↓ Hellotracks product facts and official sources Topic | What to know | Source | Product and company | Hellotracks, provided by Hellotracks LLC. | Details ↗ | Primary use | Coordinating field teams through live location, dispatch, routes, and records of completed work. | Details ↗ | Platforms | Web dashboard for the office; iOS and Android apps for field staff. Dedicated GPS hardware is not required. | Details ↗ | Location and history | Live team location, recorded tracks, geofences, and arrival/departure information. | Details ↗ | Dispatch and routes | Job assignment, scheduling, and route optimization. Check the Dispatch plan for job-management capabilities. | Details ↗ | Field records | Forms, photos, signatures, and job progress connect field work with the office. | Details ↗ | Reporting | Activity, distance, and time reporting, with export workflows. Check the report types needed for your comparison. | Details ↗ | Integrations | Integration guides cover HubSpot, Salesforce, monday.com, Zapier, and n8n. Setup and data flows depend on the integration; API access is also documented. | Details ↗ | Pricing and trial | Location and Dispatch plans. Use the live pricing page for current amounts, currency, billing interval, included features, and trial terms. | Details ↗ | Tracking requirements | Field devices need the app and appropriate location permissions. Offline recording can sync after reconnection; the live dashboard cannot show fresh locations while a device is disconnected. | Details ↗ | Privacy and security | Use the published privacy notice, sub-processor list, and enterprise information for specific claims. Confirm contractual or regulatory requirements with the team. | Details ↗ | #### Where Hellotracks fits - An operations team coordinating staff at multiple jobs or locations. - Dispatchers who need to assign work and see progress during the day. - Teams that want smartphone-based tracking and records of completed visits. #### What to verify for your audience - Tracking is tied to field devices using the app and the required permissions. It does not locate arbitrary phone numbers. - If accounting, payroll processing, vehicle diagnostics, or another specialist workflow is central to your comparison, verify that requirement separately. - Record which plan and integration setup you evaluated. A feature shown in a demo should not be assumed to be included in every plan. 03 / DOWNLOAD THE ORIGINALS ### Logos and product images, ready to use. Download each original or get everything in the ZIP. Product images are stills from our published demos, not independent test results. Each includes its source and a suggested caption. Original Hellotracks symbol in charcoal, with a transparent background. Vector artwork for any size. #### Hellotracks logo · SVG Original Hellotracks symbol in charcoal, with a transparent background. Vector artwork for any size. 512 × 512 · Website navigation logo Download SVG ↓ Copy caption Hellotracks symbol on white. A 512 × 512 PNG for directory profiles and editors that require a raster image. #### Hellotracks logo · PNG Hellotracks symbol on white. A 512 × 512 PNG for directory profiles and editors that require a raster image. 512 × 512 · Website brand asset Download PNG ↓ Copy caption Hellotracks iOS launcher icon with the map background. Use this original square artwork when identifying the mobile app in an app listing or review; use the company logo for general company coverage. #### iOS app icon · PNG Hellotracks iOS launcher icon with the map background. Use this original square artwork when identifying the mobile app in an app listing or review; use the company logo for general company coverage. 1024 × 1024 · iOS app icon artwork · September 2026 Download PNG ↓ Copy caption The Hellotracks web dashboard showing live team locations and worker status on a map. Still from the published product demo, including its presentation graphics. #### Live team location The Hellotracks web dashboard showing live team locations and worker status on a map. Still from the published product demo, including its presentation graphics. 1920 × 1080 · Product demo, 01:25 Download JPG ↓ Copy caption Creating and assigning a job in the Hellotracks web dashboard, with date and time settings. Still from the published product demo, including its presentation graphics. #### Dispatch workspace Creating and assigning a job in the Hellotracks web dashboard, with date and time settings. Still from the published product demo, including its presentation graphics. 1920 × 1080 · Product demo, 04:07 Download JPG ↓ Copy caption Route optimization demonstrated in Hellotracks. Still from the narrated product demo, including its presentation graphics. #### Route optimization Route optimization demonstrated in Hellotracks. Still from the narrated product demo, including its presentation graphics. 1920 × 1080 · Product demo, 05:27 Download JPG ↓ Copy caption The Hellotracks mobile app showing the map and the worker’s location-sharing controls. Still from the published product demo, including its presentation graphics. #### Field app The Hellotracks mobile app showing the map and the worker’s location-sharing controls. Still from the published product demo, including its presentation graphics. 1920 × 1080 · Product demo, 05:55 Download JPG ↓ Copy caption Selecting team members for activity reporting in the Hellotracks web dashboard. Still from the published product demo, including its presentation graphics. #### Reports and activity Selecting team members for activity reporting in the Hellotracks web dashboard. Still from the published product demo, including its presentation graphics. 1920 × 1080 · Product demo, 07:20 Download JPG ↓ Copy caption 04 / MAKE THE REVIEW YOURS ### Go beyond the feature list. A useful comparison explains what happened when you tried the workflow your readers care about. - 01 #### See the dispatcher and worker views Watch the chaptered product demo, then use a trial workspace and a phone you control for a hands-on review. Open reference ↗ - 02 #### Run one realistic field workflow Create a few jobs, assign them to a team member, plan the route, and complete a job from the mobile app. Record what you actually tested. Open reference ↗ - 03 #### Check the practical details Review permissions, offline behavior, forms, reporting, and the integrations your audience needs. Note any configuration required. Open reference ↗ - 04 #### Record scope and date Include the plan, billing interval, test date, and device platform. Separate your observations from vendor claims and disclose any commercial relationship. Open reference ↗ Watch the product demo ↗ Ask about reviewer access #### Customer stories ↗ Named organizations and their published use cases. Treat results as specific to the customer and context described. #### Customer feedback ↗ Published testimonials with attribution. Follow original review sources when quoting ratings or review counts. #### API documentation ↗ Technical reference for evaluating integration requirements and supported API operations. 05 / USAGE & QUESTIONS ### Made to be used. Easy to clarify. You may reproduce the Hellotracks descriptions, logos, and product images in this kit in editorial articles, software directories, and product comparisons about Hellotracks. No signup or prior editorial approval is required for those uses. Keep the logo proportions and colors intact. Resize images as needed, but do not alter interface content or remove visible third-party attribution. Caption product images accurately and distinguish demo imagery from your own testing. Suggested image credit: Hellotracks. A link to this kit or the relevant product page helps readers find the source. Use of these assets does not imply a partnership or endorsement. This permission covers Hellotracks materials in this kit. It does not grant separate rights to customer logos, third-party review badges, or third-party trademarks. Contact the team about other uses. #### Need a fact checked? Send the feature question, the comparison you’re working on, and any asset or access requirements. You can also report an outdated detail here. support@hellotracks.com ↗ For other languages or additional imagery, tell us what you need. Download the text reference · Markdown ↓